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I placed an order at 2 AM for a #5 with no dressing and curly fries. Unfortunately, both instructions were ignored—the food was covered in sauce and the fries were not curly. Very disappointing.
Since the address you provided for feedback isn’t recognized, I’m sharing my suggestion here in hopes it helps improve your service:
Whenever a customer drives up to the cashier, the cashier should repeat the order and even ask the customer to take a quick look to verify it was prepared correctly.
This simple step could prevent a lot of mistakes and frustration
… moreJason Lolo
Took about 12 minutes when there was only me that ordered at the time and one drive thru order one of my items I ordered fries with cheese and bacon and extra ranch. First time I got it was just plain fries. I went back and told them they took it (mind you I ordered large) they pour it into a box and the remainder of it was toss back into s tray so not getting my money worth. Then when they brought it to me their was only a small amount of ranch decent amount of cheese and s bacon strip? What happened to being it in pieces? I was dissatisfied.
… moreMonique Orosco
The worst Jack in the valley. If you want cold soggy food go here. I’ve gone on a few occasions because it’s down the street from my home but I’m done never again.
I’d rather make the 15 min drive to Bermuda dunes jack the food is always nice and hot there.
… moreDj
So here’s my experience, because I just started going to this Jack in the box, because it’s quick to where I’m at. I’m kind of homeless and I’m using food stamps now, because of that, the last couple times I’ve been here, it’s been okay. They’ve given me good service and help me out with the homeless. They’ve you know, told me, you know what’s going on with it how long it’s going to be they normally handle my food with very much grace and expertise but just recently I had a really bad experience, because I bought like a, you know, like a $25 order, churro’s onion, rings, jalapeno paupers=, a large number 10 or whatever that is, a larger I don’t, and I put on the kiosk that Hey, I want like 3 or 4 ranches and I thought that was specified in the location in the order when I used the kiosk now, when I got back to my car, I was across the street, essentially, and I was eating, and I was about to dig. Into the hall of pail paupers= and I was looking for the ranch and I was like, wait, you guys never gave me ranch, even though I paid for it. Well, I went back there and tried to get the ranch back. And they were like, oh, well, it says you didn’t pay for 5 of them, whatever, you know, we can’t really give it to you without the receipt. I was like, well, I just came. I came here like 20 minutes ago and got this giant order and figured, you know, since I put it on the kiosk, it would automatically be thrown in with the food and the guy basically told me, no, sorry, we can’t help you or you’re going to have to pay for Sauce, even though you already paid for it.But it’s not showing up on our screen, so I don’t know, it said you just fork some money.And we can get you that the ranch for you … anyways needless to say I won’t be comming back here !!!
… moreCali Hustle
Worst coffee ever it was old watered down or both I’ve should have known better but regardless what I paid for it it should have been at least satisfactory. It had no flavor at all it taste like hot water it also tasted like heated up water from the day before
… moreRandy Moreno
This location has some of the worst customer service I’ve ever experienced. The drive-thru employees were completely incompetent, they couldn’t even handle a simple coupon correctly and refused to take accountability for their mistake. Very disappointing and just one example of the poor service that has occurred at this location.
… moreMichelle stephanie
Beatriz should not be working at the drive thru with her nasty attitude. I went before work and ordered the 5.99 deal that’s being advertised and when I got to the window she said it was going to be 14 something so I said “oh wasn’t it the 5.99 deal that I ordered” and she snapped at me very rude saying “you should’ve told me at the speaker” “you could’ve said that” why didn’t you say that over there” without letting me get a word in so I interrupted her and told her “it’s okay you can just cancel the order thank you” and drove off because I will not be talked to like that. I get that maybe she was having a bad day but she shouldn’t take it out on customers like that.
… morekimberly carlos carrillo
I went to this store at 12:20 am, I was waiting on the speaker and no body take my order, the person on the drive thru just said “give me a second”. I waited for almost 12 min at the speaker so I decided to leave.
… moreJose E. Solis
I never buy at Jack in the box but my kids wanted breakfast so I went there to get some and other stuff for us unfortunately my food was by far the worst the sandwich is nothing like what I order the meat is all dry the buns are burned and the box has a mini pool of grease in the bottom. Big disappointment.
… moreJake Thoemmes
Took 15+ minutes for a shake with a completely empty drive thru and dining area and they still failed and couldn’t do it. No one has 30mins for a super simple fast food order at 4pm.
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