Urania Esquivel
Normally, when I go to work, I stop by different Jack in the Box drive-thrus, and I’ve never had a bad experience until this one. The girl started talking with a bad attitude and said she understood me, but when I looked at the screen, my order was wrong. When I told her that wasn’t what I ordered, she got upset — you could hear it in her loud and rude tone. So I got upset too and left without my order. They should hire friendlier people who actually like customer service, because I never spoke to her in a rude way
… moreJason Creedon
Awful. Only one in the drive thru and over a ten min wait. Then disgusted by the person in the drive thou who tries to grope your hand when they hand you a straw and you card back. A million sorry’s but look at the picture hope I don’t sick. And overall 2.8 might need to question ever going back.
… moreRobert Vela
Went to this Jack around 9pm. Lobby locked. OK, go to drive thru. Started making my order to the girl, then was interrupted mid way by a guy on the intercom. He said, they aren’t taking drive thru orders, I need to make an order online. He said because there was only 1 person working. Even though he was the second person I had talked to. Whatever, I back out, park, make an order on the app. Drive back through, 2 ppl standing around, wait 10 mins. Get old tacos and luke warm breakfast sandwich. Place sucks.
… moreAnisha Patel
Manager Silvia….. very rude….no sense of talking to customers. She messed up my order and told me that I m refunding money to u since u want free food. I told her that she can keep my money but don’t use this kind of language. Not acceptable at all since all the jalapeño was not cooked right n they were stick together. Don’t go to this location where they don’t respect the customer and special manager is treating wrongly.
… moreMakyla White
It’s Christmas Eve and Shante
provided us excellent and fast service! I really appreciate all the hard work! Give this lady a raise for having to deal with these people and keep up the good work…
… moreIda Earle
I’m not a huge fan of jack in the box.But I stopped by and needed to use the restroom.Everything was clean and friendly, but a coffee. It was drinkable but not one I good enough to go back and get again.
… moreRejoice “RF” Cre
This is a fairly new place, and we decided to try it out for the convenience and location. Unfortunately, the experience wasn’t great. We went through the drive-thru, but the wait time was over 10 minutes, and several cars (including ours) were asked to pull into the parking lot to have food brought out. The person taking our order also seemed very slow. First impressions are important, and while this visit was disappointing, I hope the service improves over time.
… moreAndrew D
Did take out. Service is VERY long for a fast food franchise, the people working there didn’t remember the order, had to constantly check and remind. This Jack in the Box is just as bad as the one on FM1464. Would avoid unless you got time to burn or like to wait.
… moreJohn Hernandez
I work nights and get off at 5 a.m. This was my 3rd attempt to get service at this location. The 1st two visits I was told there was only one person working and he couldn’t take my order. Today It was around 5:15 and I gambled again to visit. As I pulled into the drive thru only to be greeted after about a minute with a simple dull hello? I said hello back and then silence again. The young man then asked what did I want? I want to place an order!! He said that he could not take orders because the system was down. Really! My options at 5 in the morning are but a few. Either they are really short handed and the system is down or they are milking jack for a free check! I’m writing this review so the mgt can take action and get some new people in there. This location is losing money on a daily. Why do we tolerate this nonsense? Fire and hire, then KEEP HIRING UNTIL YOU FIND THE RIGHT PEOPLE TO OPERATE YOUR BUSINESS!!! DON’T SETTLE!!!
… moreLawrence Tam
Wanted to give a shout out to the young lady working on Sept 25 Thursday night drive through. I think they might have been short staff but she was nice and order was great.
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