Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.
Hours
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
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Breakfast on E Fm 1382 in Cedar Hill – IHOP
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Reviews
Supermom5 Struggs
As long as my family and I have been customers of IHop (for years), we’ve never experienced the service we did last night on Easter Sunday. We’ve only had a couple of minor negative service in the past: but, nothing like what we encountered last night. We were a party of (8), and when we arrived there was only 1 other table with customers there, who was about to leave. We ordered our drinks first as usual. Our waiter (Carlson) greeted us with a smile and asked were all our orders on separate tickets or 1? I responded back 1 ticket, in which he was happy, by responding to us thank you for making my job a little easier by putting the orders on 1 ticket. At the time, we didn’t realized Carlson and the manager (Lisa) on clock then (who was also the cook) were the only 2 people in the restaurant. After our arrival, 3 other table of customers arrived and was seated. At this time Carlson (our waiter) seem to be stretched to his far limitations. Some of our food arrived, and right away the orders were mixed up badly. Carson, who was very frustrated told us he will let the cook know. At this time, the rest of our food arrived. Again the orders was mixed, as well as mashed potatoes that was running and not fully cooked and burger meats that was raw when you bite into. My fish nugget broke in half when I took a bite. At this time our waiter (Carlson) was extremely frustrated, that he was getting ready to walk out. It’s when he told us the manager was also cooking and didn’t know what she was doing. At this time, more customers was entering the restaurant, with only 2 people working the entire restaurant by themselves. We begged our waiter to please don’t walk out. He was doing his best, under a chaotic and stressful environment. As our meals was taken back (just about all our orders), 2 more employees finally walked in. As they walked in, the manager (Lisa) walked out the door. We so badly wanted to walk out too, but our other restaurant choice was about to close, and we definitely felt bad for our waiter. About 15 minutes or so after, the manager return back. She came to our table and was kind and asked us did we need anything else, in which we did preceded nicely telling her what was needed. We was still waiting on our food, which the cook was recooking. Although we could see the esteemed frustration on our waiter’s face, as well as the manager who was cooking before the actual cook arrived, he continued working hard trying to work all the tables. Although we paid full price for our meal, we still gave a tip just to show our support to our waiter. We remain calm during the entire time we were there, but we was not happy with the service received, and understood the (2) employees there did their best. We’re unsure at this time if and when we will return, because the restaurant needs more employees to ensure customers are given the services needed and expected, as well as the employees are given the help and support of their team, so they don’t have to be put in positions that pressure them to want to quit and give up. If the manager is cooking, how can they give their full attention to their employees and customers? These (2) photos show partially how the food looked. We love coming to this restaurant, but after last night’s experience, and we’re not so sure. It bothered us along just seeing the struggles both the cook (manager Lisa) and waiter (Carlson) went through. I think they should be applaud for their efforts of pushing through doing their best for their customers. Our waiter (Carlson) apologize so many times to us, and expressed how badly he felt for the service we endured. He asked us to please not report the manager Lisa. We don’t really blame this on Carlson nor Lisa, given the position they were placed in. We blame it on IHop.
… moreLive Life
At the time of our visit we waited 20 min even though the place was empty because they were short staffed. Our food came out quickly and the hash browns were the best part.
… moreWendy Jackson
The waitress and the food and everything was beyond horrible! I’ve lived in Cedar Hill since 1993. I take issue with establishments that hire rude young people. They brought out an omelette that looked like a pile of garbage… It was the most unappetizing presentation I’ve ever seen. I will never go here again and I’m going to tell all of my neighbors never to go here again this is Saturday morning at 8 AM. The manager handled it and she was not rude but the young lady who was rude was a black girl with glasses on. I am a black woman being insulted by a young black girl it made no sense at all for her to be in my lane and be rude to me so I hope that this young lady is no longer employed at IHOP. She doesn’t deserve it. She is not a customer service person she needs to go ! I have never as a black woman being so insulted by a black young woman because she’s having a bad morning don’t show up to work that’s what you need to do stay home. I had my autistic son with me and he was devastated because his food. Of course I let him eat it but mine was not correct. My order was incorrect and they got mad because they had to correct my order why bring out a sampler when I asked for an egg white omelette with Avocado big difference. I’m telling you that young lady she needs to go. She is horrible and then to add insult to injury. Made a scene in front of other customers and the customers were looking at her like she was crazy. I’m telling you don’t come here to this IHOP ! I hope they shut down.
… moreLee Cox
This place was clean and the staff was quick and friendly. The food was perfect. Exactly what you expect when you think about going to breakfast. Definitely one of the best IHOPs I’ve ever been to.
… moreMaricela Rodriguez
The host didn’t waste no time on seating us, the waitresses on the other hand, were all over the place as multiple has tended to us. It didn’t make sense why they couldn’t be more attentive if there was 3 coming to our table. It took them around 20-30 minutes to give us our food which was cold. I have mentioned to one of the waitresses that the coffee tasted weird like iron, which she obliged to switch but still left the small metal kettle labeled “tea” on my table despise me telling her that might be the problem as to why the coffee had a awful metallic taste. Not to mention, the manager named victoria passed by screaming at her workers; mistreating them in front of us. This has created the atmosphere even more stressed as the waitresses were frantic to balance out their tables and workload. I’m not coming back to this establishment that can’t respect their workers and that serves food that’s below average at best.
… moreLawrence Cole
Good. As expected. Kind and attentive service. Pricing is ok. Wish we had coupons for some savings. Many families were there for supper. We will return. Return we did. The rating and comments are the same.
… moreRandi Bradfield
I ordered my family breakfast on Sunday May 28th online. The notifications sent via text stated pick up at 150p curbside. I pulled up at 2p and clicked the I am here button as instructed. I sat in my car 10 minutes and decided to go inside. The staff couldn’t find my order even after I showed my receipt. I was told the receipt was thrown away by one person, another said I didn’t place the order till I walked in. The shift manager said part of my food was thrown away and had to be remade. There was one young lady that kept apologizing and asked for my name and number. I have not heard from anyone yet….waiting. My order that was supposed to be ready at 150 finally was completed at 245pm. No compensation for their mistake…Poor customer service
… moreJD Martinsen
I was helped by the boss and her trainee. Both were extremely helpful and had really good personality. The food was very average though. I’ll go back if hospitality remains the same. Hope the food next time lives up to the hospitality level, then you will have something.
… moreLori Davison
One of the WORST restaurants I’ve been to. After sitting for almost 45 min without a waitress or even a drink the manager came over and asked if we were being helped. We said no and she took our order, no apologies for the wait mind you and an attitude to boot. The restroom was filthy and disgusting!!! 3 of us had to leave before we we even got our food. I tracked down the manager and she brought us the COLD food and to go boxes. 3 of the party of 6 were able to stay. All 3 were only brought part of their meal. Some of it was cold. We never did see a waitress. The eggs tasted like cardboard, the bacon wasn’t fully cooked, basically inedible and some untoasted bread with nothing on it. I ended up throwing it all out. Will NEVER go to any IHOP again
… morePaula Woods
I’m giving this a one star only because you have to rate it in order to do the review. This place has terrible customer service and management. I was at this IHOP on Thursday 4/27/23 around 4:30 am and After standing while the woman pull receipts or tickets out of the cash register for about 10 minutes, I said hello to let her know I was waiting to be seated in case she didn’t see me, she turned her head and said rudely and loudly, I’ll be with you and continued pulling receipts out the cash register. I waited for about five more minutes. I asked to talk to the manager she said I am the manager, so I asked who is your manager, and I walked out. I will not be going back. Pulling receipts/tickets is not more important than seating your customers and customer service.
… more