Asif Rehmani
This place definitely deserves five stars, and it’s mainly because of how they handled things when the night didn’t go perfectly.
They were absolutely slammed when we came in — it was Parents Weekend, plus the Western Michigan game, so the place was packed. The kitchen was backed up, everything came out late, and out of the three pizzas we ordered, one of them arrived room temp instead of hot. Normally that would’ve been pretty frustrating, but the way the staff handled it completely changed the experience.
Our server, Jack, was outstanding. Even under pressure he stayed friendly, attentive, and on top of things. Honestly one of the best servers I’ve had in a long time. The manager also came by to apologize personally, explained that this isn’t their usual standard, and offered to make it right. They comped one pizza completely and even gave us a discount on the rest of the bill. That kind of accountability goes a long way.
The food itself was really good — great flavors, high-quality ingredients — and the vibe in the restaurant is super lively. Considering how busy it was, I can totally see how the delays happened, and I appreciate that the team owned up to it and made sure we left happy.
At the end of the day, mistakes happen, but the way they handled it showed a lot of professionalism and care for their customers. That’s why it’s still a full five stars from me.
… moreReptile Jones
1st time here. Ordered two piazzas and they tasted amazing! Both have become our favorites. We had the pickled pizza & Hawaiian-ish
… moreBrianne & Paul Spencer
Extremely happy with our experience here! This is the second year in a row we have brought a large party (40-50 people) and the service, food, prices, everything has been stellar. We worked with Eli this time and he was extraordinary! Attentive and thorough. The wait staff handled everything seamlessly. Even providing us with individual checks across several tables including our children’s orders. Everyone said the food was delicious. We have large team dinners often and it’s very difficult to find a place that will accommodate groups like us and I couldn’t be happier! All I had to do was call ahead to reserve tables and they managed it perfectly from there. No up-charge for a special room or anything. Thank you!!!
… moreZentravan
We went as a large group and we had very good service and the food was great. Our server let us take our time to see each other but was also great at checking in with us incase we needed anything. It is on the more spendy side of things but the portions were very generous and the flavors were fantastic! I can’t speak to how fast service is, as I said before, we were in a larger party and were given more time for socializing. I can say there were smaller tables near by us with couples that were sat after us but were also served food before us, in what I would consider, a very reasonable time. It was a very good experience.
… moreTravis Gemmell
I love nachos, but I’m usually left disappointed — not this time. These were loaded with great chicken and plenty of toppings. Honestly, the small was big enough to be a full meal.
My wife ordered the Reuben, and it was excellent — high-quality ingredients and the bread was perfectly cooked. I tried the pizza pot pie and wow… I was not expecting it to be that good. Absolutely amazing.
Even though they were slammed with the chili cookout crowd, everyone was friendly and smiling. Jackson was our server and did an awesome job with recommendations, refills, and checking in on us.
Great job to the whole team!
… moreJustin Sandborg
Place was packed when we walked in on Saturday evening. We debating on staying but they had to be busy for a reason so we decided to try it. We are glad that we stayed because we had never been here before and it was awesome! Drinks and food came very fast considering how busy the place was. I thought we would be waiting forever but the whole staff was working hard. You didn’t see anyone playing on their phones or giggling in the corner. As soon as a table left there was 3-4 employees around the table to clean it off. Looked like some large parties were in the front area. They had the football games on and the manager came to check on us. He even refilled our waters without asking. Our server was Charlee and she had the whole bar section. She was fantastic and kept up with everything. We will definitely be back
… moreJon Levin
This is an addendum to my original review. I’m lowering my review to 2 stars. I got a response to my initial review. They asked me to email my contact information to their Department of Loyalty (really??). I did as they asked 3 days ago. Nothing. Crickets. I obviously wasted my hard earned money on this place. Never again.
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We were seated immediately. The waitress gave us a menu and within just a few minutes came to take our order. So far so good. And then I believe she forgot she worked there. We waited over 25 minutes for our pizza and when it was delivered to our table it was obvious that it had been sitting out for a while. It was lukewarm at best. We also ordered an appetizer that should have been delivered prior to the pizza. Nope.
If I could have given a 2.5 star rating I would have. Poor service, cold food.
… moreMike
Held a company function here-25 people. The food and service were top notch and the atmosphere was very relaxing and conducive to team discussions. They were busy but we felt like we were the only group in the restaurant. Elie (Manager) went above and beyond in setting up and managing our event and went out of his way to make sure everything went well. All in all-great experience and I would go back here without question. (Personal review).
… moreJon Harrison
Stopped at HUB Tavern + Grill when visiting our daughter at Western.
Food: We ordered a variety of food (wings, kid’s pizza, burger, chicken sandwich) and it was all good…the Nashville Chicken Sammy was very good.
Service: Our waiter was friendly and interactive.
Atmosphere: Cool atmosphere inside.
… moreKara Nanninga
We had the pizza and spinach artichoke dip. Pizza was really good but the spin dip was probably the best I have had. The strawberry basil tea (with alcohol) was dangerously good. Our server, Arielle was amazing. Very attentive and didn’t skip a beat. We will definitely return.
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