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✔️Lunch ✔️Dinner ✔️Dine in
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Local chain offering Korean BBQ grilled tableside & ban-chan in a trendy, modern setting.
Address and Contact Information
Address: 1319-I George Dieter Dr, El Paso, TX 79936
Phone: (915) 615-7355
Website: http://genkoreanbbq.com/
Menu Photos
Related Web Results
Gen Korean BBQ
Gen Korean BBQ is one of the nation’s leading Asian casual dining concepts, known for redefining the Korean barbecue experience in the United States.
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GEN Korean BBQ Opens 13th Texas Location in El Paso
The new GEN Korean BBQ in El Paso, Texas is located at 1319-I George Dieter Dr, El Pasco, TX 79936 and is open from 11:00 am to 10:30 pm on …
Reviews
Ariadne De Leon
Don’t waste your money. We ordered the premium $50 (a considerable price for a buffet) to “try the full experience,” and it was the thinnest Wagyu beef I’ve ever eaten. I’m only giving the food two stars because the short ribs and skirt steak were good. I had to go straight to the bar to ask for a glass of water because all three waiters I asked for it forgot. The place is huge, and the bathrooms are unisex. I won’t be back, and I don’t recommend it.
… moreMarianne Scott
This was our first time here and we even told our server it was our first time. He presented 8 different items right as we sat down and then had to ask what they all were again because it was rushed through. We were informed we have a 2 hour maximum time limit and can only order 4 appetizers and 4 meats at once. There isn’t any reference of cook times for each type of meat. I am currently sitting at the table writing this review because we have nothing to cook at our table. Still haven’t received all of our first order and waiting on our 2nd order of meat. I don’t know what the delay was because the meat is raw, so they just need to put it on a plate for us to cook. It was taking a LONG time for our food to come out. Our fries sat up at the window for a long time, so they were cold when they came out. I think they hope that you fill up on rice so you don’t order much of the meat. Quick note, they have NO silverware.. so no knife and fork to cut your meat (you use scissors and chopsticks) or a fork to eat your rice. We had to ask for a 2nd pair of tongs so we can keep one for raw meat and one for cooked meat. Our drinks sat at the end of the table where multiple servers and managers walked past the empty glass for at least 10 minutes before anyone stopped to check on us. The party next to us came in after us and then walked out after not receiving any of their food and complaining to the manager. My husband and I wanted to walk out and finish dinner elsewhere, but no one came by for us to signal for our check. We both agreed we will NEVER be back and my husband apologized for taking me there.
… morePavielle Aguilar
I’ve been to several Korean BBQ restaurants and was excited to try this location. Unfortunately, the experience did not live up to expectations.
We visited on a Sunday with a group of four to celebrate a birthday. Despite the restaurant not being busy, we waited approximately 15 minutes to be seated. The restaurant itself is aesthetically pleasing, but that was one of the few positives.
Once seated, our drink order (three waters and two Cokes) was taken. The Cokes arrived, but the waters did not. We had to flag down another server, and the waters didn’t arrive until nearly 30 minutes after we were seated.
Our waiter explained the menu, the all-you-can-eat process, the two-hour time limit, and the premium option. Since the entire party must order premium, we all did. The premium meat selection was underwhelming, with portions that felt very small for a table of four. Aside from the rib steak, the meats were not particularly impressive.
The biggest issue was the service. After the initial interaction, our waiter was extremely difficult to find. We repeatedly had to ask other staff to locate him, and we noticed him spending extended periods at the front of the restaurant rather than attending tables. With a strict two-hour limit, this lack of attentiveness made it nearly impossible to enjoy the all-you-can-eat experience. We only received one round of premium meats, and after more than an hour, continuing felt pointless.
We eventually spoke with the manager and explained our concerns. His response was dismissive. He stated that he found it “unbelievable” that our waiter (who he said is his friend and someone he personally knows) would give bad service. We advised him to review the cameras, and made it clear that we would not have complained at all if we hadn’t had such a genuinely horrid experience. While he did remove one meal and downgrade us from premium, the overall response lacked accountability and professionalism.
Overall, the atmosphere is nice, but between the slow service, limited food rounds, lack of urgency, and poor management response, this location falls far short. With better staffing and accountability, it could be much better. Unfortunately, based on this visit, we will not return.
… moreWe visited on a Sunday with a group of four to celebrate a birthday. Despite the restaurant not being busy, we waited approximately 15 minutes to be seated. The restaurant itself is aesthetically pleasing, but that was one of the few positives.
Once seated, our drink order (three waters and two Cokes) was taken. The Cokes arrived, but the waters did not. We had to flag down another server, and the waters didn’t arrive until nearly 30 minutes after we were seated.
Our waiter explained the menu, the all-you-can-eat process, the two-hour time limit, and the premium option. Since the entire party must order premium, we all did. The premium meat selection was underwhelming, with portions that felt very small for a table of four. Aside from the rib steak, the meats were not particularly impressive.
The biggest issue was the service. After the initial interaction, our waiter was extremely difficult to find. We repeatedly had to ask other staff to locate him, and we noticed him spending extended periods at the front of the restaurant rather than attending tables. With a strict two-hour limit, this lack of attentiveness made it nearly impossible to enjoy the all-you-can-eat experience. We only received one round of premium meats, and after more than an hour, continuing felt pointless.
We eventually spoke with the manager and explained our concerns. His response was dismissive. He stated that he found it “unbelievable” that our waiter (who he said is his friend and someone he personally knows) would give bad service. We advised him to review the cameras, and made it clear that we would not have complained at all if we hadn’t had such a genuinely horrid experience. While he did remove one meal and downgrade us from premium, the overall response lacked accountability and professionalism.
Overall, the atmosphere is nice, but between the slow service, limited food rounds, lack of urgency, and poor management response, this location falls far short. With better staffing and accountability, it could be much better. Unfortunately, based on this visit, we will not return.
gama mendez
Wow ! what a great night!! I had the honor, to spend my birthday at Gen and it gonna be a night to remember.
First of all of all the thing I’m going to say first is the customer services. Every single worker was on point!
The meats are freaking delicious! To be honest, I can’t really say much on the food because there was so much, just try all of them.
Restaurants was clean and the restroom were clean!!! I always say if restrooms are clean, food taste good! good job
Thank you Gen , I’ll be back
… moreFirst of all of all the thing I’m going to say first is the customer services. Every single worker was on point!
The meats are freaking delicious! To be honest, I can’t really say much on the food because there was so much, just try all of them.
Restaurants was clean and the restroom were clean!!! I always say if restrooms are clean, food taste good! good job
Thank you Gen , I’ll be back
Joey Oyen
I want to start by saying that I am very familiar with Gen Korean BBQ House in various locations throughout several states. I was excited to come to this location and was very disappointed. I know that this is a corporate restaurant and I feel as if they are selling out, especially at this location with no AUTHENTIC Korean oversight whatsoever (Management, Cooks, Servers, etc). I’m saying this in respect to keeping the authenticity similar to other locations with bigger Korean populations (California, Washington, etc). I am Korean and I can say that this is NOT Korean food at all and I do not want El Pasoans who have no insight of authentic Korean food coming here thinking that this is it. It most definitely IS NOT. The meat quality is horrendous, smells disgusting and has an unnatural texture as if it is some sort of faux mystery meat. The bulogogi came in a block like structure which is strange, and was very mushy. The Samgyupsal (pork) was flavorless and sliced too thick with no proper seasoning (seasome oil, black pepper etc.). The spicy chicken looked like chopped up hot dogs and had a rubbery taste to it. The japchae and other side dishes reflect no authentic Korean taste at all and all missed the mark. The rice is either microwaveable or old, but is not Korean sticky white rice. This is why I say if you are trying to emulate another countries cuisine, you need to have the people cooking there that are from that country or at least familiar with the cuisine. You can’t expect people who have no idea how to cook Korean food to replicate that. Other people told me that the soups (kimchi soup, etc) are garbage and sometimes there is no attempt to make them at all (no surprise). I ordered two plates of take out and had my wife go inside to pick up the order, only for her to be ignored by two female hostesses. My wife showed the order on my phone and told them my name and they asked her for her name. She told them her name and they handed her the order. We drove home only to discover that the order was wrong and had another name on the receipt with completely different menu items. I called back and the manager let me know they can remake the order and I can come back and pick it up. I eventually did go back to pick it up, mind you this was another 20 minute drive there and back from my home. I was assured that the items were correct in the remake, only to find out it was most definitely not. Both plates were missing the “japchae noodles” and instead had an extra scoop of dry white rice. At that point in discovering the horrible quality of the meat and the inauthenticity of every single item, we couldn’t even stomach the food. It really ruined our night and it’s safe to say we will never go back. If you want authentic Korean food, I suggest you go to Garlic1% as a new restaurant and then Korea House on Hondo Pass which has been in El Paso for many years. My grandmother who immigrated to El Paso many years ago always came to Korea House up until her passing. Honestly, I wish I could get a refund from the service alone. I had to add my jar of authentic Kimchi to even try to eat any of this “food”.
… more정은결
As a Korean, I can say this is not a real Korean restaurant.
The first dishes I ordered, Doenjang-jjigae (soybean paste stew) and pork jowl, didn’t come out for over an hour.
I mentioned it twice, but they finally brought only the stews — Doenjang-jjigae and Sundubu-jjigae (soft tofu stew) after 1 hour and 10 minutes, and the pork jowl never came out at all.
When I told them the order took over an hour, there was no apology, and the hygiene was terrible.
On top of that, the grill heat was so weak that the meat took forever to cook.
It was truly the worst restaurant experience I’ve had.
Korean food is supposed to be fast and flavorful, but this was nothing like that — I’ll never go back again.Add this to your review:
Also, it even took a long time just to get the check. After 1 hour and 30 minutes, the rest of the food still hadn’t arrived, so I left the restaurant. They even told me the meat would be “made into some kind of powder,” which was absurd. I’m **never going back.**
… moreThe first dishes I ordered, Doenjang-jjigae (soybean paste stew) and pork jowl, didn’t come out for over an hour.
I mentioned it twice, but they finally brought only the stews — Doenjang-jjigae and Sundubu-jjigae (soft tofu stew) after 1 hour and 10 minutes, and the pork jowl never came out at all.
When I told them the order took over an hour, there was no apology, and the hygiene was terrible.
On top of that, the grill heat was so weak that the meat took forever to cook.
It was truly the worst restaurant experience I’ve had.
Korean food is supposed to be fast and flavorful, but this was nothing like that — I’ll never go back again.Add this to your review:
Also, it even took a long time just to get the check. After 1 hour and 30 minutes, the rest of the food still hadn’t arrived, so I left the restaurant. They even told me the meat would be “made into some kind of powder,” which was absurd. I’m **never going back.**
adrian lopez
Gen is by far the best Korean bbq restaurant i have been to, all the food and appetizers are amazing, all the meat is very fresh and super tender! Premium menu is highly recommended! The k ramyun is so good and the skirt steak is so juicey and delicious and thats coming from a person who does not really like steak!
… moreJimmy Devora
Korean BBQ is one of my favorite lunch/dinner options when available. It was about time I enjoyed the newest Korean BBQ in El Paso. I had mixed feelings about the place so I’ll break it down.
First the atmosphere, the place felt comfortable and open, didn’t feel cramped at all. The table and booth were just right.
The service: I felt many of the employees were hanging out customers instead of actually paying attention to the needs of the other guests. At times our server would come see how we were doing in a stand of a couple of minutes just to leave us long periods of time waiting to ask for more food or drinks. This definitely took away from an amazing experience.
The food was great but it was the first time I have been to a Korea Restaurant where they don’t have leafs to eat with the meal, that was a shocker. The white rice was dry and it seemed it was pre packed in the bowls and not very fresh. That was sad do to the importance of rice to the rest of the meal.
With all that being said, the place felt comfortable enough to visit again, but if I knew of another Korean BBQ that had grills on the table, I wouldn’t hesitate to jump ship.
… moreFirst the atmosphere, the place felt comfortable and open, didn’t feel cramped at all. The table and booth were just right.
The service: I felt many of the employees were hanging out customers instead of actually paying attention to the needs of the other guests. At times our server would come see how we were doing in a stand of a couple of minutes just to leave us long periods of time waiting to ask for more food or drinks. This definitely took away from an amazing experience.
The food was great but it was the first time I have been to a Korea Restaurant where they don’t have leafs to eat with the meal, that was a shocker. The white rice was dry and it seemed it was pre packed in the bowls and not very fresh. That was sad do to the importance of rice to the rest of the meal.
With all that being said, the place felt comfortable enough to visit again, but if I knew of another Korean BBQ that had grills on the table, I wouldn’t hesitate to jump ship.
Claudia Vanessa Solis
Ashley was our server ! And she was amazing! She recommended her favorites, and they are officially my new favorites. Everyone was exceptional and fast. I was very surprised of the portion sizes that were given and overall of great value! Great job Gen , Ashley really made our night with her hospitality and friendly spirit!
… moreAshley Aguilar
Tried it out for the first time , it was very cool having it be an all you can eat with a two hour limit. Our service was a bit slow and our appetizers did come out cold which was a bummer. We did have to ask to change the grill since it had become so covered by the meats we were cooking, I don’t think they would’ve done it on their own. I wish there were cooking time recommendations for each protein but other than that I did enjoy it there was some cool appetizer choices and a variety of proteins to choose from
… more