Banquet-style Chinese dishes & cart-service dim sum classics served in a cavernous, vintage theater.
Address and Contact Information
Address: 690 Washington St, Boston, MA 02111
Phone: (617) 482-8898
Website: https://empire-garden-boston.com/
Menu Photos
Photo Gallery
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Reviews
Price per item is high, and **the prices are listed nowhere inside the restaurant that we saw and the itemized receipt showed every single item was charged higher than the website said**. I’d love to show our receipt, but **our server chased us down as we left to take back the itemized receipt** and the customer copy was not itemized, just showing the total. Speaking of, instead of receiving a check then paying, **I only ever received a check with the total after I paid**.
On the website, the medium dim sum is listed at $4.15 to $4.65 per order; we were charged $6.50 per order we had. The Large dim sum is not listed on the site; we were charged $7.25 per order. The Kung Pao chicken listed at $16.45 was charged as $18.99. The tea is listed as a complimentary inclusion; we were charged $6 for one small pot. We certainly would not have drank the tea if we knew it was an extra charge instead of complimentary, which it is advertised as.
These overcharges took what was supposed to be a $45-50 ticket into over $70 pre tip!
As for the service, the ingredients are poorly communicated to the customer. We asked for an order of pork dim sum and asked specifically for one without shrimp, but received a order of pork and shrimp dim sum. My wife is allergic to shrimp and had to drink a large serving of water to breathe freely after consuming one dumpling.
All in all, even if the food was the best I ever had, I’d stay away due to the shady practices and poor service.
I could imagine its splendor in the past through its still gorgeous decoration. However, the food selections were very limited and the quantity and taste were just so so.
The service was so poor. There was no one at the front desk. After waiting for more than 10 minutes, we hesitated and just walked in the eating area by ourselves.
The waitresses took advantage of the customer’s inexperience and ignorance to sell dim sum as hard as they could.
My parents have no previous experience eating in this kind of restaurant. They didn’t know that the final price was counted by the number of plates on the table. The waitresses immediately put many many small plates in front of them as soon as they sat down. Apparently, the food were much more than two or three days consumption for my parents.
It made us feel so bad!
There were about 10 kinds of dim sums available. I asked other “signature” dim sums mentioned in the previous reviews by others. But none of them was available.
The price was cheap. This is why I rate 2 stars here.
We ordered Dim Sum and found everything fresh and delicious although a couple of dishes were unavailable.