Address and Contact Information
Address: 123 W Washington St, South Bend, IN 46601
Phone: (574) 383-5256
Website: https://elranchoviejorestaurant.com/
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El Rancho Viejo
El Rancho Viejo | South Bend, IN 46601 | Menu | Order Online
Is the Rancho Viejo Restaraunt downtown South Bend closed down?
Reviews
I had the 3 meat fajita and asked them to separate the chicken/steak/pork which they did. The chips and salsa was great too. They asked multiple times if I need more chips and salsa, and the drink refills were quick.
Definitely coming back here!
Location: 123 W Washington St, South Bend
As a local resident of South Bend with a background in the service industry, I wanted to share my recent experiences at El Rancho Viejo. Although the restaurant shows potential, my visits have been disappointing due to issues with service and management.
On July 25th, my sister and I stopped by for drinks after work. My sister’s margarita was okay, but not exceptional. I appreciated the variety of vegetarian options on the menu, which made us consider returning for a meal.
The next day, I decided to try the food to-go. The service was quick, and my burrito was large and satisfying. Unfortunately, I found an avocado peel inside, but I chose not to complain at the time.
However, during my visit on August 3rd, things took a turn for the worse. My friend and I were seated promptly, and while our server was attentive initially, problems arose at checkout. I had mentioned my previous issue with the avocado peel and asked for reassurance about the order. Despite this, my bill was charged incorrectly at $17.25 instead of the $11.25 I expected. The manager’s response was dismissive and unprofessional. He was visibly agitated, didn’t introduce himself, and ignored our concerns. Although the issue was partially corrected with a $4 discount, the final bill still wasn’t right.
As someone who values community and respect, I found the lack of genuine concern and care disheartening. While the food has potential, the poor customer service has overshadowed the experience. I hope the management takes this feedback seriously and improves their approach. Until then, I’ll be looking for dining options where respect and professionalism come first.
Thank you.
I ordered the pick two and had a tamal and beef taco. The beef taco shell was hard which wouldn’t have been my preference but the flavor of the meat was wonderful. The tamal was decent but I probably wouldn’t order that again, nothing beats fresh ones.
My husband ordered a shrimp dish and it was so flavorful. The shrimp were cooked well and the sauce wash delicious.
We also had a small and medium margarita. One was a classic with Jose Cuervo gold and the other a mango. They both were good but we preferred the classic lime.