Einstein Bros. Bagels Richmond, TX
18510 West Airport Blvd Richmond, TX 77406 Phone Number: (281) 494-0255 Amenities: WiFi, Dine-In, Catering, Order Ahead, Gift Cards Accepted
adri
the pics down below are the same bagel sandwiches (maple house egg sandwich). the only difference is where i got my bagel sandwich from. the last two pics were from this location. they reduced the proportions to where there was barely any bacon or the spread. they even forgot the cheese in my sandwich. i’ve ordered from this location before and it was good the first time i was here. it was probably because it was 9am. my advice is to never come here after 12pm because they will start giving you scraps. the bagel for this sandwich wasn’t the same as the initial bagel because they said they ran out so i gave them some grace for that but everything else made me extremely upset. this was not something i want to see during my menstrual cycle. thankfully, they gave me my refund but from the looks of some of the reviews here, the way they make their food seems like a constant issue. i won’t be coming back to this location. the one in downtown houston is way better than this location. that’s where i got the first pic maplehouse egg sandwich from.
i also want to add that the wait time here was ridiculous. i waited 30+ minutes in drive thru for my meal. when i arrived to the window, it was when they started making it. i ordered online 40 minutes prior. it’s ridiculous
… moreRK
One SLICE of fish. ONE. Called manager to ask why there’s only one piece of fish. They says it’s pre portioned as 2 ounces. NOPE. Not even one ounce. This place has become awful. Refund requested. Do not waste your time here, it keeps getting worse and worse. The manager was kind and offered to make us another, however the inconvenience of being late to work isn’t worth it. Only writing this because this is now the new standard as it’s the second time. I assumed last time it was a weekend which caused them to be busy.
… moreYen Nguyen
Upon evaluating all online reviews, I chose to experience this establishment for myself. They have likely improved since their tumultuous opening two months. My bagels were flavorful and prepared as requested. Despite a crowded kitchen, the staff handled the orders seamlessly. I will return to try their new bagel offerings.
… moreAdamkp
I had an absolutely outstanding experience! The service was exceptional from start to finish, and the entire team went above and beyond to make sure everything was perfect. A special shoutout to Monique, the manager, who truly made the difference. She was incredibly attentive, professional, and genuinely cared about making sure I had a great experience. Her leadership shines through in how smoothly everything runs. Highly recommend—five stars all the way!
… moreAdrianna White
came at 8:10 am today. went through the drive thru and ordered a TOASTED onion bagel with cream cheese and that was it. you’d think it’s so simple, it couldn’t be messed up. wrong. the service was terrible, i kept getting the window slammed in my face, and didn’t even get a “hi good morning” after i had said it. i don’t know if she was just young or what. i paid, and she tried to hand me this huge bag, and i said i just ordered one single toasted onion bagel with cream cheese, i don’t think that’s mine. she takes it back then comes back with it and tells me what’s in it. i say no it’s still not mine. all the while everytime she leaves she’s slamming the window shut so loudly and rudely. she comes back a few minutes later with a bag and says “sorry, i tried giving you the wrong one.” and handed me another bag with a single bagel. i drive 10 mins to work and they still gave me the wrong order. the bagel isn’t toasted and it’s definitely not onion. so now i have no breakfast and cannot go back to the location due to me having work at 8:30. just ridiculous.
… moreJoanne Williams
I came to get a breakfast bagel and ended up buying a breakfast sandwich and a dozen bagels. You get 13 because it’s a Baker’s dozen. Everybody in this place was super friendly and super helpful. There was a man who was struggling moving around and they actually brought him his order to him at the table without even calling his name. This place was super packed and they could’ve just hollered out his name but the young man didn’t he went over and above. The sandwich was great. The bagels are great and so is the Shmear! And when I say busy, I mean super busy. People ordering in the drive-through people coming in and out and people ordering for pick up.
… moreAamir Hooda
The food is good (though inconsistent), but the main issue I have with this place is the drive thru wait time. I ordered a single bagel and coffee and had to wait 30 minutes. This isn’t a one time thing too. They really need to focus on getting things done quicker because I’ve had this problem with this place since it opened.
… moreNaiya Patel
I read negative reviews and still decided to give this a try since it’s OG bagel sandwiches, well we had a bad experience as well! We ordered 5 bagels, two of them came out wrong, all of them had no schmear on the top bagel part, literally NO schmear, the cucumber in avocado bagel was stale, the lettuce was black. Less cream cheese is okay but no cream cheese? Other locations put ample amount of schmear which is what this place is known for! If I let that go, stale veggies? I wish I could get refund for my order since none of them were upto par! Very bad, please improve as time goes by.
… moreYaritza Velez Rodriguez
Worst service and food. Got a bacon egg and cheese and they forgot the bacon. When I told them, no apology and the girl gave me a bag with cold bacon and look under cooked. No manager and no apology. I don’t recommend this location and will never be back. Corporate doesn’t even have this location to make a complaint.
… moreS “S. Flores”
I ordered breakfast from UberEats at this location and I ordered 2 breakfast items/2 drinks/ 1 hashbrown and all I received was the 2 drinks and 1 breakfast bagel but guess what the breakfast item was not even the item I ordered, it was something completely different. The frozen coffee was melted and not even filled appropriately for the size I got. They filled most of it with whipped cream.
The worst part about this is I’m pregnant and was craving a good breakfast item which turned out to be an epic fail. When I try to call the location no answer. I should have known better when I saw the reviews. I will not order from here again, worse experience and food.
… more