Clarissa Metz
ordered to do an online pick up. waiting 20ish mins, got there order still wasnt ready. Order 6 donuts. and 25 donut holes. i ordered vanilla, blueberry and valentines flavors no plain chocolate. they were out of blueberry so they gave me plain chocolate…literally mainly plain chocolate. When I asked about it they said they were out of blueberry I said well can you replace the chocolate with plain vanilla then since I didnt want plain chocolate? she took the bag and came back with only plain vanilla. I just left. I was there almost 15 mins waiting on an order I placed 20 mins prior.
… moreAlyssa Kruczkowski
Still charged me when literally everything was wrong. Don’t waste your money and go elsewhere. Waited 25 minutes no car was behind us and they didn’t even get sugar free iced vanilla coffee with cream and Splenda right along with un cooked bacon. The grilled cheese bacon jam had no jam on it. Staff get it together or shut this one down.
… moreFeedback YouDeserve
I’ve had several disappointing experiences at this location. On multiple visits, I was given incorrect change — short each time — and when I pointed it out, the employee became visibly upset instead of addressing it politely. This has happened more than once, so it’s clearly not just a one-time mistake.
Additionally, the French Cruller donut I purchased was not fresh, and it tasted like it was from the day before. When I went back and spoke to another employee, they replaced it with a fresh one, which confirmed the original wasn’t.
This location has really gone downhill in terms of customer service and product quality. The management needs to pay closer attention to training, supervision, and ensuring customers get what they pay for.
… morevincent carthy
Around 8 this morning I went to get breakfast inside this location and immediately the staff was very loud and their phones were even louder. I ordered something without cheese and I made sure to repeat that a few times.
After a while I got the wrong order and with cheese. I go back to give my food back and still the woman wasn’t listening to the problem. The woman working the coffee clarified to the other ladies that I was given the wrong order and she apologized to me.
I hope that in the future the two ladies that served me refrain from blasting their phones and take a second to listen to their customers. 0/10 experience, just made my morning inconvenient and irritating.
… moreJ D
I can see why there is only 2.9 stars. Sat in the drive through for quite awhile waiting to be greeted. We finally said hello, and someone responded- wait a moment. We waited another 5 mins. Nothing. NOT busy. One car at window and empty inside. Get your crap together or hire new staff
… moreH S
Entirely TOO slow. Sat in drive thru for almost 20 mins waiting for a mobile order. Only two cars ahead of me. Happened more than once- do not attempt to stop here before work- you will be late every time. Will not visit this location ever again.
… moreCortney Kipp
This was the worst dunkin experience I’ve ever had. We sat in like in the drive thru for nearly 20 minutes. Finally placed our order just for the guy taking our order to have gotten it completely wrong. No where close to what we asked for. The guy at the window couldn’t seem to listen to anything we said either because he KEPT getting our order wrong despite being two foot from him slowly explaining what we needed. He’d walk away and come back to ask us what our order was several times. We ordered two $5 meals. Both the same exact orders. Nothing complicated. But clearly none if the staff working today has their heads on straight. They then tried making two separate transactions for our order after being told it’s all together. We ended up paying for one order and left. It wasn’t worth the headache of being there anymore.
… moreBri Washah
We come through this location regularly as we live close by and there is continually something wrong with our orders. It has reached the point of it being every order and we are forced to go to other locations.
… moreRob P.
Longest wait I’ve ever experienced at a dunkin. Wasn’t even a line. We were right at the order box and the person inside put us on hold for like 15 minutes. Ridiculous.
… moreMe
Terrible service. At first I felt bad for the young staff working there, and I always try to give people the benefit of the doubt and wonder if there’s more going on in their life. But the poor service seemed intentional. I was ignored as the worker walked by 3 times without saying “Ill be right with you”, the iced coffee tasted like syrup without coffee, and the donut was put in the bag frosting side down without a tissue, and the bag was tossed at me. Not good.
… more