Dunkin’

  4.1 – 705 reviews  $ • Coffee shop

Long-running chain serving signature breakfast items & a variety of coffee drinks.

✔️ Dine-in ✔️ Drive-through ✔️ Delivery Dunkin' 37771

Hours

Wednesday5 AM–9 PM
Thursday5 AM–9 PM
Friday5 AM–10 PM
Saturday5 AM–10 PM
Sunday5 AM–9 PM
Monday5 AM–9 PM
Tuesday5 AM–9 PM

Address and Contact Information

Address: 1021 US-321, Lenoir City, TN 37771

Phone: (865) 988-3132

Website:

dunkindonuts.com

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America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts…. 1021 US-321, Lenoir City, TN 37771.

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Reviews

Jess Johnson
I never write reviews however this is the worst customer service I have ever received. The food was fine they just forgot little things. My craving for Dunkin had already diminished after the poor treatment from the staff. I asked for a frozen latte and corrected myself to say frappe. She clearly was annoyed and was extremely rude. She then seemed irritated because I asked for more than just a black coffee for my boyfriend. I told her what flavors multiple times that I wanted then asked me for them again in a rude manner. Elana is the definition of terrible service and should not be working the front counter. Further more I heard loud cursing from other employees in the back as I was ordering. This Dunkin has people running FROM Dunkin.
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Sarah Hackler
I used to love this place! Placed an online order for 2 bagel sandwiches some hash browns and a drink. When I got to the window, the man working looked angry that I was even there. I handed him a cash tip for the order and he didn’t say thank you or respond. Tried to eat my food, but the egg on my bagel had a green tint to it so I stopped eating it. The hash browns were all smashed and in pieces. Several hours later, I was vomiting and I had eaten nothing else but the few bites of my food from Dunkin that day.
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Ebad Hussain
It took them over 30 minutes to bring out my sandwiches. They had us pull forward to keep their drive times low. I had to go inside to see what was taking so long and then they started making it. On top of that when I was angry saying there are like 10 ppl working here, why is it taking so long. The worker Brian started laughing at me. I will never come back to this location and I will make sure none of my family do either. This location is terrible.
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Matt someone
As door dash ther slow as hell they get other ppls order over deliverys and rude employees like cas
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Ray
The prices are way better ( some would say the coffee is, too)then Starbucks. The service is above average, mainly because of the woman who works drive thru window in the a. m. (Saturday 1-30-23) was great… I should say IS great. I’ve had her several times. Her attitude is sunny, welcoming, and she keeps the line moving. She’s an asset to that establishment.
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Jacob Alford
Toria was so friendly when I visited this location. She took my order and made my drink the way I asked for it and it was delicious also the doughnuts are delicious too. She said Thank you and have a great day as I left the business. She was smiling and doing her job great She sure is a great employee Dunkins has.
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katie grace
everyone is super nice and make your drinks really fast. we got a coconut milk latte and a coconut milk strawberry refresher also got english muffin with egg cheese and sausage
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Stacy Madar
Always quick easy in and out. The cashier was great with my daughter and her friend that weren’t sure what they wanted. Will go again.
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Tracy Boudreau
This place was absolutely horrible. There were 3 employees working, no customers and no one was doing anything. I mean, it was all I could do to get anyone to acknowledge that I was there. You couldn’t sit at any table because the table and chairs were so disgusting, they looked like they hadn’t been cleaned all week. The people who were there were rude and seemed very unhappy to be working. The latte I ordered with an extra shot of espresso had no espresso. It was milk and flavor and that’s it. So i brought it back inside and told the guy that there was no espresso in my drink. After looking at me like I was crazy, the guy finally said “so what, you want it remake it or something”. I surely won’t be visiting that Dunkin Donuts again any time soon. I think they need someone in there making sure these young employees are doing their jobs.
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Jeanette Earley
Friendly, helpful staff and the Salted Caramel Cold Brew is addicting.
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