Tracy Bingham
I ordered a hot tea with sugar and cream. My husband ordered hot coffee with 6 sugars and 6 creams. I got hot MINT tea with MILK and CREAM and my husband received ZERO sugar in his coffee. I didn’t think our order was so difficult but clearly it was. I do not care for mint at all so I’m stuck with it taking up space in my cup holder for the next 7 hours of our trip. Hubby has to drink his coffee to stay awake but it’s obviously not what he ordered. It just is ridiculous that we can’t even get a simple order of hot tea and coffee. Oh and there’s tea floating all in it and it’s green but I’m not sure if it’s getting picked up in my picture.
… moreMaddie Olson
Beautiful Dunkin. Walked in and it was in immaculate shape and order. Very clean. Bathrooms were excellent and sanitary. Ordering was easy because it was through a Kiosk. Coffee was not good, maybe we just got the bottom of the barrel? We just got Dunkin blend and it tasted terrible. Wake up wraps were great though. Quick service, employees were very kind and working hard. They were quick to fix our order when it was wrong. I think it’s a new Dunkin, may just take some time to figure it out.
… moreBrennan Thames
Where do I start, I got to the window to pay the cashier was very rude and acted like he didn’t want my business. After getting my food almost twenty minutes later I noticed a hair in my bagel that was most likely from somebodies nose or lip. Absolutely disgusting. As if one hair wasn’t enough I found another hair in my loaded hash browns. This place is abysmal, anybody in the area I would highly recommend taking your business to the one off Edwin Miller Boulevard.
… moreKerstin Kirby
This location is better than any other nearby Dunkin but that’s sadly not saying too much. High quality food and beverage but very slow and somewhat unpleasant staff. One time I waited at the drive thru for fifteen minutes with no greeting and when I politely asked if everything was ok, the employee yelled at me that it was only her and an old lady working and she was doing what she could.
… moreDakota Messner
I don’t understand how hard it is to make an iced chai latte. Wife orders one. We pick it up and it’s green. Clearly has matcha in it. Last I recall you have to add matcha to things. Every time at this location they always get the order wrong. I don’t care if the people are new. It’s just following directions. I shouldn’t have issues every single time
… moreStephanie
It’s no wonder the drive thru is as slow as they are. They need to tell people that have big orders and large mobile orders to go inside. Waiting 20 mins for a cup of coffee is just ridiculous. Shame this place used to be good. Will be going to the spring location from now on.
… moreMerrikate Colvin
The worst sweet tea I have ever had at Dunkin and I go to Dunkin’ every single day two or three times a day I was in the area so I tried out this Dunkin’ and my sweet tea tastes like swamp water try to bring it in to get them to remake it and they’re too busy all they did was put liquid sugar in it. its very unprofessional the customer service is terrible seem like they didn’t have time to deal with the problem will never be back to this Dunkin again I think your people need more training on customer service because the crew u have now don’t know how to make a drink correctly or deal with the customer interaction
… moreRebecca Washington
Ordered a refresher with green tea, was told their green tea doesn’t have caffeine which I knew wasn’t true but I didn’t want to argue. I then changed my order to one of the energy drinks. It was completely seperate and not mixed. Then I saw I was charged for both drinks. When asked for a refund on the drink I didn’t order/recieve, she went to her manager and told her manager I had ordered both…. She then went to get cash out of the drawer… it was $3.89 plus .50 for lemonade. She hands me 3 dollar bills and 50 cents. I then calmly said it’s 3.89 + .50 … she gives me coins ♀️ we just left. I literally can’t believe the people who get hired nowadays.
… moreJune Clarke
I’ve Al way loved Dunkin but the service and professionalism at the Dunkin in Falling Waters is absolutely awful
I was a regular customer but after today,no more!
My Caramel Latte was so strong that I had to run to the bathroom at least 5 times after consuming the coffee plus my bagel and cream cheese was served cold when I requested for it to be warmed and this is not the first time this has happened so after today I won’t be going to Dunkin for a long long time!
… moreTyler T
Been to this Dunkin’ twice now and it is a really solid location! Not too busy either and very easy to access. Friendly employees as well! Definitely will be back
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