mary janejones
I usually start my day at Dunkin’ because both I and my children enjoy it. I’m new to the area and wanted to support this location, but after my most recent visit, I will not be returning.
My first visit on a Sunday was a positive experience. The store appeared to be run mostly by teenagers, but they worked well together and were polite. Unfortunately, my experience this Saturday was the complete opposite.
During a busy rush, I witnessed an adult male employee repeatedly yelling at teenage girls working there. One girl was clearly doing her best to manage the register and customers, yet he continued to raise his voice at her and order her around as if she were responsible for everything happening in the store.
Shortly after, I watched that same girl go into the restroom and return with tears in her eyes and her face bright red. As a parent, it was extremely upsetting to see a grown man speak to young employees that way. I asked if she was okay, and she quietly told me that this happens all the time with him.
No workplace—especially one employing teenagers—should tolerate that kind of behavior. It creates a hostile environment not only for the staff but also for customers who have to witness it.
Management should seriously look into how employees are being treated at this location. Until something changes, I will not be bringing my family back.
… moreJordan Rocko
There is one teenager named Ava. I got donuts and a mini bagels with cream cheese. Ava picked her nose and grabbed my donut without gloves. Ava then told me she put moldy cheese in my bagel and spit in it. Ava was also very disrespectful and was being a major jerk. Ava needs to get fired ASAP! If I could give this 0 stars I would.
… moreTHEATREofPAIN270
Very friendly staff. Coffee was very hot and fresh. Donuts and sandwich were perfect.
… moreBryan G. Brown
Anju, Sharmila and Rikul and the rest of the crew are fantastic, kind, courteous, and all deserve a raise!!!!!!
… moreBetty Gerhart
I rarely get Dunkin’ Donuts but I did just now. I got a coffee and 2 donuts. Who puts a chocolate frosted donut in the bag upside down? Apparently they do. Therefore half the frosting sticks to the bag. It was 9:15am.
… moreJessica Becker
The only reason I go to this dunkin donuts is bc I live right around the corner from there. Im going to have to go out of my way to go to another location, or go to starbucks. My drink is pretty simple, and it is made wrong constantly. I contacted customer service. I received a call from the holland location. They apologized, and said we would like you to come back we will make or coffee right. The first time I come back it was made right. The second time I was given regular coffee, not a latte with no caramel. Two days later I order a coffee. They put regular milk not oatmilk. I cannot have regular milk. I go back to have it made right. As soon as I pick the cup up I knew it was way under filled. More than half the cup was filled with foam. They gave me expresso with foam and barely any milk.That was obviously done on purpose. I’ve been given just steamed milk with no expresso and no caramel. Their employees are either making the coffee wrong on purpose, or they need to do a better job training them. I received a call today from the manager. He said my coffee was made wrong because they had a trainee making the coffee today. I said my coffee has constantly been made wrong for yrs at this location. It does not matter if its a trainee making it, or someone who has been there a long time. This is a picture of the latte. I took all the foam out, i did not take any milk or coffee out. The foam took up more than half of the cup. He tried telling me that’s what happens when you get a latte. The foam will fill up more than half the cup. I’ve been drinking lattes for over 10 yrs. I’ve never once had that much foam. Instead of him making excuses blaming trainees and lying by saying lattes get that much foam he should just apologize.
… moreEarl
Been reports of teens hanging inside and harassing young women here and management doing nothing and not caring
… moreAnthony Titus
I occasionally swing by for the usual and is always smooth ‘n easy. Recently, my order wasn’t made correctly and upon inquiry, they were quick to remake it – no fuss. Thank you for the great service!
… moreAlexandros Tzanavaris
Employees are very nice, I got a Boston Creme and an iced chai latte, both very good for a Dunkin. The shopping plaza has a very interesting layout and the exterior of the stores feel very outdated, otherwise a nice dunkin. I highly recommend it if you want a quick treat or a drink.
… moreEH “TwinnieThePoohVideos” Black
I am a frequent patron at this establishment, coming in nearly every Friday to hang out with friends, talk, and play cards. We always order a drink or a donut so as not to take up space without paying the establishment, and came to know the Friday staff fairly well. Unfortunately whilst there this Friday, a group of younger kids came in asking for a drink. The person running the register, whose name I do not know, chastised them loudly and rudely, and attempted to force them to vacate the premises. The one younger boy was short a dollar, I gave him one and they ordered with great difficulty as a result of the seething anger of the employee. Upon their exit, the employee turned her anger on me, a customer whom she had known for several months before. She berated me for helping the boy and accused me of attacking her reputation, while I reasoned calmly that my perspective on the situation was merely a boy who was short a dollar. She seemed to have a history with him, but I had never seen the two interact in many consecutive weeks of visiting. The situation was handled rudely, insultingly, and entirely unprofessionally. I will be speaking with customer service to reach a sound conclusion to this issue. I will also not be returning back to this location until that is done. Thoroughly disgusting behavior on her part, I could not be more disappointed.
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