popeyes
i lived next to this dunkin’ donuts for all 19 years of my life. up until i started going to high school here in 2021, the service has genuinely been so mediocre. and honestly? that’s an understatement.
do NOT go to this dunkin’ donuts. go to the one in glendora.
for instance, they went into a period of not calling out order numbers. waited almost 20 minutes for my friend’s drink. we go up to ask, tells her someone else took it and proceeded to explain how it was HER fault. i almost lost my mind.
they treat the high school kids here like garbage. they started locking the DOORS DURING OPENING HOURS. you think that being located next to a high school, WHICH IS YOUR MAIN SOURCE OF INCOME, you’d let them in. guess not and they just wanna miss out on a bunch of money.
because of this, i ordered for pickup and I COULDNT EVEN GO INSIDE TO GET MY ORDER. I had to WALK, yes, WALK through the drive thru to get my pickup order IN 20 DEGREE WEATHER FOR 15 MINUTES. a bunch of cars were behind me and when they saw me, they wouldn’t speak to me on the speaker. they were straight up ignoring me. because of that? lost a bunch of customers. cars were driving around me and leaving. i had to walk to the damn drive thru window to get my order. my PICK UP order. that is only when i finally got my order. i’ve genuinely never been so mad in my life. it’s ridiculous.
the food quality here isn’t even as good as it used to be either. please GO TO THE ONE IN GLENDORA. they are so much sweeter and their hash browns actually taste miles better, food tastes so much better, EVERYTHING IS BETTER for only an extra couple minute drive. not even CLOSE to 10 minutes.
… moreDakota
The bagels are rock hard. The donuts stale and they never have the one you want. Coffee is made different every single time i get a different surprise each worse than the last when ordering the same drink. And to top it off customer service is the worst i ever did see. Do better.
… mored draham
I never received such horrible service. The lady at the window is always rude no matter day or time that’s the thing that’s consistent. The food is terrible. The drinks are bad. And my order never is right. The young boy will not listen to your order and ask you to repeat yourself 10 times even with a mobile order that prints the order and somehow it’s still wrong even with it written down
… moreDrenna Marino
First and last time I will visit this location. Person at window was abrupt. Did not thank me nor offer my receipt.My wrap was half cooked. I waited at window and tried to get attention from someone, anyone so I could get my receipt, it says Salma on my receipt. I noticed the person who gave me the order, throwing up her hands as if to say ” what does she want”?”. Finally someone came to window, and I asked for receipt. Very poor customer service. You’ve lost a new customer and I used a gift card I will never get back.
… moreDakota D
Every time i enter or drive through this establishment the service is so terrible it genuinely infuriates me. I have stopped going to Dunkin for years over the products being poorly made and i just recently returned and i am done again. The service is so bad. They never have any of the products. And ordering on the mobile app is a waste of time because they never have what you ordered and just try to give you random items
… moreNina Hamedi
The drive-thru attitude isn’t great. The bagels are chewy and not warm or toasted. I’m always polite when ordering, and I’m usually there early in the morning around 7 a.m., but the person on the speaker can be kind of rude. The ladies at the window are friendly, though.
… moreJack Tran
Always go to this Dunkin for my morning run and they always keep me fueling. The manager there is always super friendly and welcoming. Store is well ran.
… moreDiane Clark
I went in and bought a blueberry muffin. It was completely RAW! I thought it was weird that the worker went in the back to get it, instead of the case that is right out front. Total waste of money, I had to throw it out.
… moreTristan Morales
I hate leaving bad reviews, especially for this location since the staff is always friendly with me and knows my name, but the quality of food here is atrocious! These hash-browns are rock hard, and I’m ashamed to say this isn’t the first time, it’s practically EVERY time! They frequently over cook the food, halfassed throw the sandwiches together, and no matter how many times I request less ice in my iced coffee they pack the cup! I’ve been continuing my business here because of their friendliness and being close to home, but I’m done here, I’ll drive out of my way to get Dunkin from ANYWHERE but here!
… moreDeborah Conner Brenner
Horrible service @ this location, not the first time. Ordered online and was told I couldn’t pick up @ window and my order wasn’t ready. Went in store, still waited 15 minutes. I went home ( 3 minutes away) and everything was cold! The time stamp on receipt said 11:43, I wasn’t handed my order until 12:00. They were rude the whole entire time.
… more