Stevie White
We ordered pizza from here twice while visiting Columbus. Both times the food was spectacular and the drivers were prompt and professional. Donatos is hands down my favorite pizza restaurant chain and this location did not disappoint!
… moreNatalie
I had two pickups for a delivery driver service here. My first customer said she’d been waiting two hours for her order. The second said it “had been awhile.” When I finally got to the counter after waiting in a line for 15 minutes, the kid working the counter had the first order for the customer who had been waiting 2 hours. When I told him the name for my second order, he said “someone already picked that up.” I said, “no they didn’t because I have the order.” He then went and checked (or so he said), and told me they had the order and it would be ready in 10 minutes. So I proceed to wait with the other customer’s food who’d been waiting 2+ hours. After 15 minutes, I asked the kid again. Now he tells me it will be 30 more minutes. I told him he just told me 15 minutes ago that it would be 10 minutes. He then tells me they don’t have the order. I tell him I’ve been standing here waiting because he told me 10 minutes and why would he tell me 10 minutes if you didn’t even have the order? He said he never actually checked on it. I asked him why he lied to me. He said, “because I’m standing here.” Those were his exact words. What?????? So I show him the order and ask him to put it in so I can get going. He looks at it and says “I’m going to write this down.” He walks away, and starts making pizzas instead. There is now a line of 20+ people waiting for pickup orders. So many delivery drivers like myself who are in the same boat. So I wait about 5 more minutes and then I call my customer and advise him that the staff at this location is not giving real answers as to what’s going on and tell him he’ll want to cancel his order. I wait for him to cancel the order, because if I cancel the pickup on my end, I get dinged for my cancellation rate. He finally cancels the order. After being in the lobby for FORTY minutes (I know this because it shows in my delivery app), I was finally able to leave. Although I could’ve left 25 minutes prior if the kid at the front didn’t lie. What the hell, Donatos??? Y’all need to get someone from Chick Fil A over there to help you figure out how to run your place.
… moreJhonda Watts
Went in to pick up order and price was $6.00 more than the price on the Donatos website. Guy at the counter wasn’t much help and I left without the food that was already prepared. Maybe he could have asked a manager for help or voided the order and started over. Anyways, we went elsewhere and will continue to do so.
… moreAmber Duncan
Great service from the young server at the counter. We were pleased they were open ok 4th of July and served a decadent pizza!
… moreJared
I did a window take out the order, arrived early just in case and they already had it made, the guy working the window with the mustache was one of the most friendly service workers I’ve met in a while
… moreGoodie Mone
I will never order from Donatos ever again . It was my first Job so I’m sad . My wings were wrong and you can never get through to anybody because of their ai . They try to connect you to the store just for them to not answer . Keep my money fine but I will never shop ever again .
… moreLeonard Howard
Very good pizza, we had the hot chicken pizza. The crust was delicious. Pizza was out quick, like five minutes. It’s a bit loud but that is the environment. Some have complained that the pizza is pricy, we I think it was spot on. Location is great, and good service, you get what you pay for. Well worth it in my book.
Damn yummy.!!
… moreK Tucker
We online ordered two pizzas Friday, 1/10/2020 for pickup. One large and one medium both with the hand toss crust. We have had it before from This store and it was good and a nice change from the traditional very thin Donatos pizza. Tonight, however, both pizzas seemed less than fully cooked. Toppings were fine but the crust was almost doughy at the center on the medium and better but still not fully cooked on the large. I hoped for a way to let management know via feedback but there wasn’t a follow up email. We were disappointed
… moreMarcie Naber
I am giving one star because zero is not an option. I brought my granddaughters here for lunch. I saw two staff members walking around and briefly helping someone in the party room. They both looked at us, one several times but no one ever came out to take an order or offer to help us in any way. We left after ten minutes of nothing.
Food zero because we never received any.
Service zero because there wasn’t any.
Atmosphere zero because being ignored for an extended period doesn’t feel good.
… moreL Clark
This location means so much to our family! My husband and toddler-age son visit one evening a week while I volunteer in north Columbus. I got to go with them a few weeks ago. The manager remembers our family, knows my son by name and makes nights at the “pizza house” feel like we’re right at home. Excellent pizza, amazing family time! We see how hard their team works, and couldn’t recommend this location more!
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