Sue Booher
We were horribly disappointed with Chipotle in Roseburg. The tip off should have been the empty parking lot. My husband, dad and I went in and ordered 2 burritos and a bowl and 3 small drinks. It came to $48.60! That was bad enough, but when we started eating, it got worse. The chicken was like rubber. We lived in Colorado for over 25 years, and went to many Chipotle’s there. The food always good, the store clean, and employees nice. That was not the case in Roseburg. We won’t be going back.
… morestefanie hee
I have gone here quite a few times since they have opened this location. Each time I hope that it has improved, but each time I go, I am sadly disappointed. I was so excited to have Chipotle open up in Roseburg. However every time I have gone, the store is an absolute mess, trash is overflowing, tables are not clean, they are out of EVERTHING (one time I went they were out of rice, beans, chicken, lettuce, steak…), the servers do not clean up their area (there is food split from serving all over their area where they build your food, cross contamination like crazy, if someone has a food allergy I wouldn’t recommend), they also take FOREVER to serve (we got stuck in the drive through for 45 minutes one night). I tried again today, hoping things have improved, sadly they did not. My co-workers and I ordered food and everything one of our orders were wrong. My “salad” had 8 pieces of lettuce (yes, I was able to count them) was extremely watered down (yes I got salsa so I do it understand it having liquid in it), everything was just mixed together, I didn’t get my fajita veggies, and the meat was ice cold. I do have to say this was my very first experience eating a salad with a spoon, so thank you for my first :). Chipotle please step in and help this store! I love Chipotle but this location does not represent your chain well at all.
… moreTalon D
Edit: i just found a whole avocado skin in my guac
They missed several ingredients. One burrito was patheticly small. When i called their ai chat bot wouldn’t let me talk to a real person. Eventually they credited us a free entree and a drink but that dosnt make up for it. Corporate needs notified and someone needs fired but that wont happen bc chatbot.
… morePaul
The sofritas are made Goode. and well prepared.gifted the hands that prepare… The studiously staff behind the counters persevere through many walk ins. I’m pushing the acceptance of tips on card… coke in a glass bottle supreme as well… the names should be remembered from these great employees and referred times over in recognition…
… moreK 2
Nice new building that is kept clean. Staff are quick yet respectful and welcoming. Food was amazing. No undercooked rice or chewy meat. I opted for the bowl and can’t wait to get another.
… moreAmber
Every time.i come here the taste of the salad bowl blows.my mind. Id recommend all to try the vegan options here
… moreprncss
Went to chipotle last night and the experience I had with one of the employees was atrocious. He has been there many times that I have visited, so I don’t know why I am so surprised this go round. I do not know his name, but I think he could be some lead or something, and wears a septum ring. But every time he is there he has loud rap music blaring where every guest can hear, saying curse words and derogatory race terms. It is highly unprofessional. On top of it, while I was there eating, a homeless man came in and used a gift card to purchase a beer. He went outside to drink it and the employees proceeded to very verbally make fun of him after he left. This leads you to wonder how many people they treat this way, and how every guest in the place can hear. The employee seems to just have an all around bad attitude or act as if he runs the place since I know he has worked there since pretty much the opening.
… moreErika Zazueta
We did a quick stop at this location around 8:30pm they close at 11:00pm.
I asked the line cook if they will be cooking more carne asada, the leftovers on the 1/3pan were dry, she let the cook know and proceeded to cook more but he was not happy about it.
They we are out of pico de gallo, I asked if they will be making more and she said no because they were busy making guacamole (5 Chipotle crew members inside the kitchen).
The establishment was empty.
I ask for my salsa on the side ( I ordered a bowl) and then she want to charge for salsa on the side, I asked why she said that’s the policy.
I wonder if the policy also mention to do not prep more food once they run out.
Train your team to take pride on their jobs and be professional.
Her actitud was unnecessary the whole time.
… moreTodd Richardson
Really didn’t want to eat a large amount of food but wanted something to eat for lunch. I had ordered the kid’s taco meal with chicken it was absolutely perfect, and the amount of food and flavor was very good. The place was bissy and needed to be cleaned up a little. I definitely want to come back
… moreDan Spencer
$22.50 for a burrito. Yikes. Gave me a tiny amount of meat, asked for a little more. Upcharge $7.50. guacamole is another $4. I never thought I’d spend over $20 for a burrito. Meanwhile at Muchos Gracias I get a bigger, better tasting burrito for half that.
… more