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Chipotle Cottonwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill Locations in Albuquerque
Chipotle UNM · 2608 Central Ave SE ; Chipotle Paseo del Norte · 8120 San Pedro Dr NE ; Chipotle Coors Blvd · 3600 Coors Blvd NW ; Chipotle ABQ Uptown · 6810 Menaul …
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Chipotle Mexican Grill Locations in New Mexico
11 Chipotle Locations in New Mexico. Albuquerque · Clovis · Farmington · Las Cruces · Santa Fe · All Chipotle Locations/; New Mexico. Contact Support · Careers …
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Reviews
Joe
Visited this Chipotle location yesterday and it was one of the worst fast-food experiences I’ve had in a long time. The customer service was straight-up terrible — every single employee behind the counter acted like we were personally ruining their day just by showing up.
From the moment we walked in, the vibe was cold and hostile. No greeting, no smile, nothing. The person scooping rice literally sighed heavily and rolled their eyes when I asked for a normal portion (not even extra). When I politely asked a question about ingredients, I got a one-word grunt in response and they turned away to help the next person without another word. It felt like they were actively miserable and wanted everyone to know it.
The food itself was fine — nothing special, but edible — but the attitude ruined the whole thing. For the prices they charge now, the least they could do is act like they don’t hate their jobs (or customers). Rude, cold, and zero effort to make it a pleasant visit. Felt like we were bothering them by ordering food at a restaurant.
Zero stars if I could. Won’t be back to this location — or probably any Chipotle — anytime soon.
… moreFrom the moment we walked in, the vibe was cold and hostile. No greeting, no smile, nothing. The person scooping rice literally sighed heavily and rolled their eyes when I asked for a normal portion (not even extra). When I politely asked a question about ingredients, I got a one-word grunt in response and they turned away to help the next person without another word. It felt like they were actively miserable and wanted everyone to know it.
The food itself was fine — nothing special, but edible — but the attitude ruined the whole thing. For the prices they charge now, the least they could do is act like they don’t hate their jobs (or customers). Rude, cold, and zero effort to make it a pleasant visit. Felt like we were bothering them by ordering food at a restaurant.
Zero stars if I could. Won’t be back to this location — or probably any Chipotle — anytime soon.
Richard C
We came here for lunch on October 25th. The service was fast and friendly and the food was pretty good. The dining area was nice and clean, table, chairs and the floor.
We will definitely keep coming here.
… moreWe will definitely keep coming here.
Marigold Kensington
I’ve ordered online from this Chipotle three times now and every single order has been wrong. This is not a restaurant with complicated custom orders. The ingredients are already prepared, so getting a basic order correct should not be difficult.
Most recently, I ordered a steak entree and when I got home I realized they made it with chicken instead. Luckily I don’t have an allergy, but I do not like their chicken, so my husband drove all the way back to fix the issue, only to be told they were out of steak and were not making any more for the night. This was still about an hour before closing. On top of that, the staff was rude to him when he tried to resolve the problem.
What makes this even more frustrating is that steak costs more than chicken, so I paid extra and still did not receive what I ordered, and no one seemed to care at all. It honestly felt like they were trying to get away with charging for steak while giving me something cheaper instead.
It is extremely disappointing that a store advertises being open until 10 pm but apparently stops preparing food around 9 pm. I wasted gas driving there and back, and the order still was not corrected. They also could have easily called to say they were out of steak or told my husband at pickup instead of just making the order with whatever they felt like using.
I work in customer service as a manager myself, and this level of service is unacceptable. I would not accept this from my team, and I would never allow my team to treat customers this way. Management here seriously needs to look into how online orders and customer issues are being handled.
Very disappointing experience overall.
… moreMost recently, I ordered a steak entree and when I got home I realized they made it with chicken instead. Luckily I don’t have an allergy, but I do not like their chicken, so my husband drove all the way back to fix the issue, only to be told they were out of steak and were not making any more for the night. This was still about an hour before closing. On top of that, the staff was rude to him when he tried to resolve the problem.
What makes this even more frustrating is that steak costs more than chicken, so I paid extra and still did not receive what I ordered, and no one seemed to care at all. It honestly felt like they were trying to get away with charging for steak while giving me something cheaper instead.
It is extremely disappointing that a store advertises being open until 10 pm but apparently stops preparing food around 9 pm. I wasted gas driving there and back, and the order still was not corrected. They also could have easily called to say they were out of steak or told my husband at pickup instead of just making the order with whatever they felt like using.
I work in customer service as a manager myself, and this level of service is unacceptable. I would not accept this from my team, and I would never allow my team to treat customers this way. Management here seriously needs to look into how online orders and customer issues are being handled.
Very disappointing experience overall.
Danlinh Nguyen
Ordered Delivery for Steak burrito. Ordered extra protein and that was an extra 7 dollars. It came and there was no meat! The whole burrito was filled with veggies and didnt go by what I ordered. So disappointing. Checked the bag and the receipt was what I ordered but the bag was opened. Had to throw it out and didnt even get a full refund
… moreGabriel Campolla
They apparently don’t label items. We ordered burritos and had to tear each of them apart to be able to tell which is which. It totally ruined the whole meal. Though the food was good, I’m not excited to go back just because of the experience.
… moreWil Cam
What a crazy experience. There was some blonde girl who literally threw her food on the floor because they were out of beans. Being someone who works on customer service I felt bad for the workers. I really appreciate that they were able to substitute the beans for rice after I asked because they were missing from my online order. That is great customer service and I will continue to go to this location based off of how calm they remained even though the customers were being ridiculous and rude. Appreciate yall!
… moreDiem II
Went in two hours before closing, ordered as usual, but got to the end & was told they were all out of pico de gallo & guacamole. I asked if there was a wait for these items or if they were out for the night, she hesitated & said “out for the night”. These ingredients are actually crucial for the veggie bowl & I should of been told before ordering they were out, giving me the option to go elsewhere. How are you out of two of the most important toppings you provide when it comes to your food? They’re even used in your advertisement. Shouldn’t be.
《Edit to Response》 Did that, got an error message several times. Spoke to two reps who were very dismissive.
… more《Edit to Response》 Did that, got an error message several times. Spoke to two reps who were very dismissive.
Chloe
This location was a complete health hazard. We placed an online order, and when we arrived, the dining area was filthy — half-eaten burritos were left on tables for customers to sit around.
Behind the counter was just as bad. One employee was eating food from another restaurant right at the prep counter, and the entire area looked like a disaster. Only one person was making food at first, then another employee came over to help and did not wash his hands — he just put on gloves. Instead of focusing on preparing food, they were talking over it, and their aprons were touching the food.
We did receive our order, but after seeing how unsanitary everything was, we threw it away because it didn’t feel safe to eat.
This was disgusting and unacceptable. Management needs to seriously address cleanliness and food safety at this location. We won’t be back.
… moreBehind the counter was just as bad. One employee was eating food from another restaurant right at the prep counter, and the entire area looked like a disaster. Only one person was making food at first, then another employee came over to help and did not wash his hands — he just put on gloves. Instead of focusing on preparing food, they were talking over it, and their aprons were touching the food.
We did receive our order, but after seeing how unsanitary everything was, we threw it away because it didn’t feel safe to eat.
This was disgusting and unacceptable. Management needs to seriously address cleanliness and food safety at this location. We won’t be back.
N. Rodriguez
This evening we visited and had a great experience. The area where they were serving food was really clean, and the young men that were working behind the counter were very professional and very kind. We really appreciate it.
Lately we haven’t been having the best experience with any of the chipotles we go to, today was definitely different.
Thanks to these young men! Great job!
… moreLately we haven’t been having the best experience with any of the chipotles we go to, today was definitely different.
Thanks to these young men! Great job!
J
At first I wasn’t sure i was going to be able to make something I’d like. Their main choices for a base have cilantro – I HATE cilantro! The girl making my food made a special trip to the back to get me rice WITHOUT cilantro. I was VERY appreciative of that. Overall the food was pretty good. I felt it was kind of pricey though. Overall pretty good food & great staff!
… more