Social Profile: 
✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
Chipotle 380 & 423 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1525 US Hwy 380 #100, Frisco, TX 75033
Phone: (972) 347-4938
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill Locations in Frisco | Burritos, Fast Casual …
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy responsibly sourced and freshly prepared burritos, burrito bowls, salads, …
6851 Warren Pkwy – Frisco – Chipotle Mexican Grill in Frisco, TX
Nearby Stores · Chipotle Mexican Grill. 3401 Preston Rd, Frisco, TX, 75034. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 5717 Legacy Dr, Plano, TX, 75024.
4770 Eldorado Pkwy – Frisco – Chipotle Mexican Grill in Frisco, TX
2663 Little Elm Pkwy, Little Elm, TX, 75068. Open NowUntil 11:00 PM. Chipotle Mexican Grill. 1525 US Highway 380, Frisco, TX, 75033. Open NowUntil 10:00 PM.
Last Updates
Reviews
Karuppu Stallion
Be cautious when picking up food through the delivery window. The person threw the food into the car, causing the entire bag to rip open (bottom was completely wet)and spill everything onto me and inside the car. They offered no apologies or regrets. Instead, they closed the window and continued their own business while I was drenched in food and the car was covered in sauce. This was a terrible customer experience.
… moreNikki Logan
Very disappointing experience at the 380 Frisco location last night.
When I reached the counter, the rice had just run out and I was told it would be about a 15-minute wait. That was perfectly fine, so I sat down and waited patiently while several other customers chose to leave.
When the rice was finally ready, a group of customers walked in and I was told to get in line behind them — even though the employee acknowledged that I had been waiting in the restaurant the entire time. When I explained that I had already waited and didn’t feel it was fair to go behind people who had just arrived, the employee (a tall heavy set man with long black hair pulled into a ponytail with black frame glasses) dismissed me and walked away. He then instructed another worker to begin serving the customers behind me.
The patron that he was telling me to get behind actually had to speak up and point out that I had been waiting before her and the employee finally took my order.
The original worker who dismissed me was visibly upset that I was being served and walked out of the restaurant.
I come to this location several times a month because it’s one of my favorite places to eat after working out and I normally receive great service. Unfortunately, this interaction was dismissive, embarrassing, and completely unnecessary.
I hope management reviews this situation, because no customer who waits patiently should be treated this way. I could have left and took my business elsewhere like the other dozen people.
… moreWhen I reached the counter, the rice had just run out and I was told it would be about a 15-minute wait. That was perfectly fine, so I sat down and waited patiently while several other customers chose to leave.
When the rice was finally ready, a group of customers walked in and I was told to get in line behind them — even though the employee acknowledged that I had been waiting in the restaurant the entire time. When I explained that I had already waited and didn’t feel it was fair to go behind people who had just arrived, the employee (a tall heavy set man with long black hair pulled into a ponytail with black frame glasses) dismissed me and walked away. He then instructed another worker to begin serving the customers behind me.
The patron that he was telling me to get behind actually had to speak up and point out that I had been waiting before her and the employee finally took my order.
The original worker who dismissed me was visibly upset that I was being served and walked out of the restaurant.
I come to this location several times a month because it’s one of my favorite places to eat after working out and I normally receive great service. Unfortunately, this interaction was dismissive, embarrassing, and completely unnecessary.
I hope management reviews this situation, because no customer who waits patiently should be treated this way. I could have left and took my business elsewhere like the other dozen people.
Sinisa Mikasinovic
When I saw 2.5* rating I knew it had to be people. Food is the same in every store.
I got in, saw the place for takeout food empty. OK I’ll wait for my food to be done.
– Is this the place to pick up takeout?
– Yes
– Thank you
I proceed to wait 15 minutes with no food being placed there. I approach them again.
– I see you’re busy, but when can I expect my food to be done?
– What’s your name? Oh, it’s been sitting here for 15 minutes. Enjoy your cold food lol
– …
– People steal food, we don’t put it here anymore
If there’s only something you could do about people stealing and not pissing off your customers instead.
So yes. Low rating for this store is not because of the food. It is, indeed, because of people.
… moreI got in, saw the place for takeout food empty. OK I’ll wait for my food to be done.
– Is this the place to pick up takeout?
– Yes
– Thank you
I proceed to wait 15 minutes with no food being placed there. I approach them again.
– I see you’re busy, but when can I expect my food to be done?
– What’s your name? Oh, it’s been sitting here for 15 minutes. Enjoy your cold food lol
– …
– People steal food, we don’t put it here anymore
If there’s only something you could do about people stealing and not pissing off your customers instead.
So yes. Low rating for this store is not because of the food. It is, indeed, because of people.
Tamil mani Annamalai Raja
When I purchased, I told the lettuce is very less. But the rude lady in the front desk told it’s 4 oz. But I told it’s not. She was arguing it’s 4 oz. I did even open and showed. But she don’t accept. I came home and weighted the same. It’s not even half. It’s cheating in day light.
I feel all chipotle are like this.
… moreI feel all chipotle are like this.
Olivia Sonn
Customer service was appalling, and to top off the whole experience, I came home to find a long hair in my food. Tried to show it in the photo but it is hard to capture. Whatever happened to hair nets?
… moreBrain Fuck
Whoever the cook in here needs to be promoted that chicken and rice be so good! The staff serving food are great too. This location over the last few months has gotten better and now is better than the one at eldorado
… moreTerri Becker
Stopped by for the first time last night for an early dinner with my daughter.
The location is pretty straightforward, no frills.
I ordered a salad with chicken and my daughter ordered a steak burrito. Salad was decent, my daughter doesn’t have much of a spice tolerance so she didn’t really enjoy the steak burrito.
I thought it was interesting how they had the location setup, right as you walk in you see the soda fountains. I definitely would have designed the store differently to have a better flow.
… moreThe location is pretty straightforward, no frills.
I ordered a salad with chicken and my daughter ordered a steak burrito. Salad was decent, my daughter doesn’t have much of a spice tolerance so she didn’t really enjoy the steak burrito.
I thought it was interesting how they had the location setup, right as you walk in you see the soda fountains. I definitely would have designed the store differently to have a better flow.
Jacq W
Every time I come to this specific store, they’re out of so many things. The servers have been alright. Tonight, mgmt wa rude, dismissive, could not care less- just no help at all. I decided to download the app and try ordering online. While in front of the store, I attempted to do so, also wanted to avail myself of the complimentary guacamole. It’s some new marketing deal I guess but it won’t do Chipotle any good at this store. I downloaded the app, created my account, signed in, received an email with an offer for the guacamole and when you click “order now” it directs you to the app, where it does nothing. Over and over. So I went inside thinking they could maybe help. Wrong! The mgr said I had to do (steps above) and I said that I did. However it will not provide a place to add the guacamole nor provide a promo code. I said this to the mgr and she was looking down, doing something else while trying to direct me how to accomplish this. I let her know there was no place to add this and she said something like “well that means you don’t have it” or similar, then her voice trailed off. Whatever. I understand why this store his not doing well. As far as I’m concerned -it’s a scam. They get you in to try their food but don’t do what they say they will. So I ended up with a partial order, since they were out of beef and another protein, along with several other items and everything else looked like bottom of the barrel. I, too will be sure to drive to another chipotle, if ever-. Not one good experience here.
… moreMegana
Very disappointing experience. I politely informed the staff that the rice was undercooked, which is something I’ve noticed here multiple times. Instead of addressing the issue professionally, the serving employee responded in a rude and dismissive manner, repeatedly saying “yes, yes, yes” without even listening.
I then spoke to the manager and even showed her the rice, asking her to touch and feel it herself. She admitted that the rice was not fully cooked, yet immediately became defensive and said, “The machine cooks the rice, not us,” which is not an acceptable response. Responsibility still lies with the restaurant to serve properly cooked food.
The attitude from both the staff and the manager was arrogant, dismissive, and unprofessional. No apology, no attempt to fix the issue—just blame shifting.
This location consistently serves undercooked rice, and today’s behavior was the worst I’ve experienced. Customer feedback should be taken seriously, not brushed off with arrogance. I will not be returning
… moreI then spoke to the manager and even showed her the rice, asking her to touch and feel it herself. She admitted that the rice was not fully cooked, yet immediately became defensive and said, “The machine cooks the rice, not us,” which is not an acceptable response. Responsibility still lies with the restaurant to serve properly cooked food.
The attitude from both the staff and the manager was arrogant, dismissive, and unprofessional. No apology, no attempt to fix the issue—just blame shifting.
This location consistently serves undercooked rice, and today’s behavior was the worst I’ve experienced. Customer feedback should be taken seriously, not brushed off with arrogance. I will not be returning
Soumya G
I know what to expect when I order chipotle, so I wasn’t fazed by the subpar quality of food even though today’s order tasted unusually salty for some reason. However halfway through my meal I found a dead fly in my food, wrapped in a piece of lettuce as though it was a miniature funeral shroud.
I call the restaurant to let them know because in an ideal world they would care about food safety and check the lettuce to make sure no other customers have to suffer my fate. But after an infuriating call with a bot they just direct me to their online chat bot to repeat the same song and dance, only this time it’s over text instead of on the phone.
After wasting 15 minutes of my life, the bot takes my complaint and ends the chat without giving me the option to ever talk to a real person about my concerns. I know they noted down my complaint in their system, but I’m sure that it is lost in a sea of complaints about their mid food and miniscule portion sizes. I do not have hope that anyone at the restaurant will even see my ticket before the contaminated lettuce batch has been served to other unlucky customers.
To be honest I don’t care that much about getting a refund or a replacement, fly-free meal from chipotle. I just wanted someone at the restaurant to check their lettuce to make sure it is cleaned properly. If chipotle had better customer service I could be reassured that this fly was an anomaly and that the restaurant would do their best to make sure that this mistake never happened again. But chipotle’s complete and utter disregard for customer complaints makes me wonder if it’s worth ever eating there knowing that there’s always a risk of finding insects in your meal.
TLDR don’t eat here unless you’re willing to play russian roulette and risk finding dead flies in your food
… moreI call the restaurant to let them know because in an ideal world they would care about food safety and check the lettuce to make sure no other customers have to suffer my fate. But after an infuriating call with a bot they just direct me to their online chat bot to repeat the same song and dance, only this time it’s over text instead of on the phone.
After wasting 15 minutes of my life, the bot takes my complaint and ends the chat without giving me the option to ever talk to a real person about my concerns. I know they noted down my complaint in their system, but I’m sure that it is lost in a sea of complaints about their mid food and miniscule portion sizes. I do not have hope that anyone at the restaurant will even see my ticket before the contaminated lettuce batch has been served to other unlucky customers.
To be honest I don’t care that much about getting a refund or a replacement, fly-free meal from chipotle. I just wanted someone at the restaurant to check their lettuce to make sure it is cleaned properly. If chipotle had better customer service I could be reassured that this fly was an anomaly and that the restaurant would do their best to make sure that this mistake never happened again. But chipotle’s complete and utter disregard for customer complaints makes me wonder if it’s worth ever eating there knowing that there’s always a risk of finding insects in your meal.
TLDR don’t eat here unless you’re willing to play russian roulette and risk finding dead flies in your food