Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Sunday | 10:45 AM–10 PM |
| Monday (Labor Day) | 10:45 AM–10 PM Hours might differ |
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
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Reviews
Lacy Burden
Terrible service. Unfriendly is an understatement. Rude would be a better word to describe some of the employees on more than one occasion. The skimping on the portions and getting rid of all of the new Lemonade options by 9:00 was disappointing. I never leave bad reviews but had to go out of my way for this one because it’s a bad experience almost every time. I’ll try other Florence locations.
… moreBrent Weedman
We had a great experience. Huge servings, good encounters with staff. Maybe they’re trying to rebound from recent negative reviews? I don’t have a dog in the fight, we just had a good enough experience that I left a review.
… moreJessie
Around lunch, the dark brown hair/eyes ~40 year old woman was rude, no customer service skills at all. Also shorting portion sizes with meat. 2 stars because the portion sizes have gotten a little better, but today was really low
… morePrabhu Gunasekaran
Did an online order and chipotle lane pickup. Food was fresh it was made right at the delivery time, they take took care of all the customizations accurately, have never had any other chipotle location doing that right. Store was new and clean plenty of parking. Quick service and fresh food this is going to be my favorite one and going again.
… moreAshley Baker
Wow this is the worst Chipotle I have ever been to!!! I eat at Chipotle around NKY at least once a week and have never paid so much for a burrito bowl and I always order the exact same thing every time!! I literally asked for extra shredded cheese on my bowl like I do every time I order it and the girl took a small pinch of cheese and added it to my bowl…..which I just shrugged off until I looked at my receipt and realized I was charged an extra $3.50. I asked about the additional charge and they said it was because of the extra pinch of cheese she gave me!!!! I was infuriated…..I can understand paying $3.50 for queso which is what the receipt said I was paying for but for a small pinch of extra cheese….NO WAY!!! I will never visit this Chipotle again…..no wonder the place was dead during lunch rush right off the Turfway exit. I would rather drive the small extra distance and visit the one on Dream Street instead. Much better portions and much nicer staff!!! I have never been charged extra for extra shredded cheese or extra sour cream and I literally get it every single time I order a burrito bowl!!! This is ridiculous…..DON’T EVER GO TO THIS CHIPOTLE. Trust me there are much better locations that are worth the additional drive if there even is one.
… moreJohn Coates
This is the very worst Chipotle I have ever been in since the day it has opened.I had a decent experience last two times I went probably because was different people working.There is some young girl driving the white Tesla in the parking lot that is just plain nasty.Sue is rude,no conversation skills,rude,gets really angry if you try to talk to her asks questions,then violently slops your food together.Dont brother ordering a to burrito nobody can roll one ,they can’t be roll anything without weed in it.Last time I went to in there they had some black people working that were friendly and knew what they were doing,I thought maybe they had gotten rid of the bad apples.Nope.Back in full force today.A voice in my head went off before I walked in that said turn around you should turn around and go to Erlanger one on Dixie Highway where they are always nice and at least make an attempt at doing their job and don’t talk to you like a dog.When I saw I was getting the strawberry blond stuck up snobby girl with the attitude the voice said $15 for a bowl you would be better to walk out your gonna be pissed,one in Erlanger the food is far better and cheaper and you actually get guacamole when you paid for it.Never ever ever again,screw this location and the Tesla driving @#$&
… moreKatie DeAngelis
Why does this chipotle only have 3.7 stars. This was the best chipotle I have ever had and my copilots all agreed. Thank you to the staff and the chipotlane. And thank you god for giving us this beautiful meal. I will be returning. ♥️
… moreAmanda Strayer
The food tastes different than all other locations around here. The proportions were less than normal, given twice as much rice even when I order “lite” rice. Little to no lettuce. The chicken tastes horrible. I don’t understand how this new chipotle is so awful.
… moreFoxy Shizzam
Very skimpy with their portion sizes. Asked for double steak and they give me 2 tiny scoops and tell me “no” when I ask for a real scoop. Won’t be back.
… moreBrandon Taylor
Our first few visits here the food was perfect. Not sure what’s changed in the months since but now when I go I’ve seen enough unsavory things to not return until it’s fixed.
… more