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Chipotle 9 Mile is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1674 E 9 Mile Rd, Pensacola, FL 32514
Phone: (850) 417-8892
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Pensacola, FL
1674 E Nine Mile Rd, Pensacola, FL, 32514. Open NowUntil 11:00 PM. Chipotle Mexican Grill. 3240 W Michigan Avenue, Pensacola, FL, 32526.
Chipotle Mexican Grill in Pensacola, FL
Nearby Stores · Chipotle Mexican Grill. 8870 Boesch Ln, Pensacola, FL, 32534. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 5100 N 9th Ave, Pensacola, FL, …
Chipotle Mexican Grill Locations in Pensacola
Chipotle Pensacola Ransley Station. Open – Closes at 11:00 PM. 8870 Boesch Ln. All Chipotle Locations/; Florida/; Pensacola. Contact Support · Careers …
Last Updates
Reviews
Shawn Lopez
Warning: Small Protein Portions
At approximately 6:45–7:00 p.m., I arrived at the Chipotle on Nine Mile. After waiting in line for about ten minutes to get through only two people ahead of me, I was able to order my bowl with brown rice, black beans, fajita veggies, and chicken. After the young gentleman scooped out the chicken, I did a double take as it looked less than the normal 4 oz portion of chicken customers are supposed to receive. I know this because I regularly measure chicken on a scale when counting calories. What was in my bowl was not close to 4 oz.
The gentleman then asked if I would like anything else, which is when I asked for a little bit more chicken because the portion looked light. He responded, “Oh, you want a double portion of chicken?” I said no, I just wanted a little more since it didn’t look like 4 oz. He replied, “Oh, I can’t do that,” and passed the bowl to the young woman down the line. I asked for salsa and lettuce and again asked for a little more chicken since there was hardly anything close to 4 oz. I don’t know if she actually heard me, but she proceeded to put the lid on and slide it to the cashier.
When the cashier asked if I wanted anything else, I asked for a side of sour cream and, for the third time, requested a little more chicken because the portion looked light. Thankfully, she was able to fulfill the request and gave me a side container with a little more chicken. I then left the store to eat my bowl at home.
To make sure I wasn’t imagining things, I used my kitchen scale and scooped out every piece of chicken from my bowl after zeroing out the weight of the kitchen bowl. The total came to 2.5 oz — well short of the 4 oz portion Chipotle lists. I then weighed the “extra” portion of chicken, which came out to 1.4 oz, still under 4 oz, total.
This was my first time at this location, and it was not a great experience. Ultimately, I left with close to the standard portion of chicken, but I shouldn’t have had to ask three times for the correct amount. Employees need to know what the standard portion size actually is and not immediately tell a customer they “can’t” receive it.
… moreAt approximately 6:45–7:00 p.m., I arrived at the Chipotle on Nine Mile. After waiting in line for about ten minutes to get through only two people ahead of me, I was able to order my bowl with brown rice, black beans, fajita veggies, and chicken. After the young gentleman scooped out the chicken, I did a double take as it looked less than the normal 4 oz portion of chicken customers are supposed to receive. I know this because I regularly measure chicken on a scale when counting calories. What was in my bowl was not close to 4 oz.
The gentleman then asked if I would like anything else, which is when I asked for a little bit more chicken because the portion looked light. He responded, “Oh, you want a double portion of chicken?” I said no, I just wanted a little more since it didn’t look like 4 oz. He replied, “Oh, I can’t do that,” and passed the bowl to the young woman down the line. I asked for salsa and lettuce and again asked for a little more chicken since there was hardly anything close to 4 oz. I don’t know if she actually heard me, but she proceeded to put the lid on and slide it to the cashier.
When the cashier asked if I wanted anything else, I asked for a side of sour cream and, for the third time, requested a little more chicken because the portion looked light. Thankfully, she was able to fulfill the request and gave me a side container with a little more chicken. I then left the store to eat my bowl at home.
To make sure I wasn’t imagining things, I used my kitchen scale and scooped out every piece of chicken from my bowl after zeroing out the weight of the kitchen bowl. The total came to 2.5 oz — well short of the 4 oz portion Chipotle lists. I then weighed the “extra” portion of chicken, which came out to 1.4 oz, still under 4 oz, total.
This was my first time at this location, and it was not a great experience. Ultimately, I left with close to the standard portion of chicken, but I shouldn’t have had to ask three times for the correct amount. Employees need to know what the standard portion size actually is and not immediately tell a customer they “can’t” receive it.
Latrisha King
Very disappointed I spent over $50 in this restaurant barely got any food if I could give them zero stars I would they charge you for double meat but don’t give you double meat. Go up there to try to fix the order employee is acting like they have attitudes and acting like they’re mad because you’re complaining about your order. Yes when you spend your money at a restaurant, you expect to get what you pay for I would never go back to chipotle.
… moreAntoine Williams Jr
My wife and I came in around 8:45 PM, and this location was scheduled to be open until 11:00 PM. We chose Chipotle specifically because it’s marketed as a plant-forward, vegetable-friendly option. Unfortunately, that promise completely fell apart here.
They were out of fajita vegetables and refused to prepare more, despite having over two hours left before closing. These aren’t specialty or low-demand items—they’re a core part of the menu, especially for customers who don’t eat meat.
Running out is one thing. Refusing to restock with that much time left is another. It felt like the staff had already decided to “soft close,” prioritizing early cleanup over customer service.
For a brand that positions itself as a reliable option for plant-based and vegetable-focused meals, this location severely misses the mark. If you’re advertising plant-forward food, vegetables should be available until closing time—not just when it’s convenient for the shift.
Very disappointing experience, and not what customers should expect from Chipotle.
… moreThey were out of fajita vegetables and refused to prepare more, despite having over two hours left before closing. These aren’t specialty or low-demand items—they’re a core part of the menu, especially for customers who don’t eat meat.
Running out is one thing. Refusing to restock with that much time left is another. It felt like the staff had already decided to “soft close,” prioritizing early cleanup over customer service.
For a brand that positions itself as a reliable option for plant-based and vegetable-focused meals, this location severely misses the mark. If you’re advertising plant-forward food, vegetables should be available until closing time—not just when it’s convenient for the shift.
Very disappointing experience, and not what customers should expect from Chipotle.
Sarah Morel
Beware of the chicken. I ordered a chicken bowl, and unfortunately, the chicken was undercooked — chewy and still pink. I really hope I don’t get sick from the few bites I had. I returned it and informed the cashier, who said she would notify the manager (who was in an interview at the time) and offered to remake the bowl without meat. In hindsight, should have asked for a refund because I completely lost my appetite. What’s most concerning is that the undercooked chicken was never removed from the serving line. Yuck. I won’t be returning to this location.
… moreVernon Browning
I love guacamole on my food and I don’t mind paying extra for it. The portion I got was generous but tasteless. A little more watery than I am used to get getting at Mexican restaurants. The barbacoa is excellent, as the server said, I enjoyed it. All the other toppings were good.
… moreJericho
8-11-2024: been a while since I’ve posted updates. They are still serving good fresh food and not short changing either. Huge burrito bowl!
12-10-2022: My wife order to go – she said a little spicier than normal & Chips were stale as always.
8-14-2022: don’t know what has happened but this order was a fail. My wife text if this would be good for dinner? Sure, I said back. Finding a menu is a pain – as with most places… you MUST use an app and start an order EVEN if you just wanta look. ANYWAY… this order was two burrito one the new GG meat and the other carnitas. My bowl the GG had very little meat 1/4 cup if that. Taste was okay but really didn’t get much of an amount to really know. Her’s the carnitas (pulled pork) had a ton of meat… matter of fact it had a huge clump that had not been shredded (check the pic out)! The meat was very very spicy like it had not been mixed well or half heartedly. Hate that the quality has slipped to this. Was 5-stars now only 2-stars now
3-26-22: that app is great for a quick order and window pick up!
1-23-2022: My wife ordered via the app. So nice, it was ready in the drive thru. I guess that pick up only; no ordering. Quick in and out! This burrito was huge and tasty.
… more12-10-2022: My wife order to go – she said a little spicier than normal & Chips were stale as always.
8-14-2022: don’t know what has happened but this order was a fail. My wife text if this would be good for dinner? Sure, I said back. Finding a menu is a pain – as with most places… you MUST use an app and start an order EVEN if you just wanta look. ANYWAY… this order was two burrito one the new GG meat and the other carnitas. My bowl the GG had very little meat 1/4 cup if that. Taste was okay but really didn’t get much of an amount to really know. Her’s the carnitas (pulled pork) had a ton of meat… matter of fact it had a huge clump that had not been shredded (check the pic out)! The meat was very very spicy like it had not been mixed well or half heartedly. Hate that the quality has slipped to this. Was 5-stars now only 2-stars now
3-26-22: that app is great for a quick order and window pick up!
1-23-2022: My wife ordered via the app. So nice, it was ready in the drive thru. I guess that pick up only; no ordering. Quick in and out! This burrito was huge and tasty.
Dave Doering
I’ve been coming here for 3 years now hoping and praying it would get better every time. Long story short it hasn’t. The Manager that has the stature of a small garden gnome always has a bad attitude. I’ve witnessed her slamming things around all because she has to serve customers. Also the whole restaurant starts to soft clock out at about 10 o clock. Out of Chicken? Welp that’s too darn bad because we ain’t making anymore is the kind of attitude that this location gives off. You pretty much get treated like an inconvenience even though they are getting paid to be there. This review has been a long time coming. Chipotle you need to take a close look at this location and maybe hire some different people because the service is just straight up sad. A disabled grandma with no legs would probably serve me faster and have a better attitude than most the employees there.
… moreErika Marroquin
We ordered our food online to avoid waiting in line, but ended up waiting anyway inside the restaurant, watching the crew disappear to the back having no one to work on assembling our order. When we arrived, there was no line and it wasn’t busy. However, shortly after we sat down to wait for our order, a large crowd entered into the restaurant – possibly a high school or college sports team. We waited about 20 minutes for them to start preparing our order, during which time we saw them set aside a takeout order in a place that was not accessible for us to view the label or pick it up if it was ours. By then, the crew had begun working on the line that had formed. My husband immediately went to the counter to check if our order was ready. The crew told us it was not. We waited a little longer, and he went back to inquire again. This time, he saw them look at two containers behind them, grab them, and hand them to my husband, explaining, “Oh, here it is.” The food was obviously cold, the rice was hard and it seemed questionable as to how fresh the food was as a whole. Despite our reservations, we believed that food industries value the quality of their food and how the food is handled/prepared. We take a lot of things into consideration and decided to sit down inside the restaurant and eat our meals. As soon as we left, my husband became very sick, experiencing projectile vomiting and what can only be described as food poisoning! Overall, our visit to this location was a bad experience, resulting in food poisoning, poor customer service and we will not be returning! So disappointed.
… moreEmily Amlong
This location used to be so good- the last years it’s gone way down hill. Always out of food, not cleaning as they go and portion sizes are not to spec. I’m gluten free and this is the only location I’ve gotten sick from. Just came to try again after a few months and SUPRISE, out of rice and chicken at 6 pm. Someone from corporate needs to get this location in order and FAST.
… moreKirstie Hopper
This is based on the chipotle lane! It’s made to pick up your order from the window when your order is READY! So if your order isn’t ready, don’t sit there and hold up the people whose orders are READY! Employees, you need to start telling cars to pull around or wait in the parking lot until their order is completely READY! I shouldn’t be picking my food up 20 mins after it’s been ready.
… more