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Chipotle Federal Hill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 919 E Fort Ave Space #31, Baltimore, MD 21230
Phone: (443) 681-1399
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Yolanda Hempfield
The food was exceptional I ordered online through the app the prices were higher than inside the store I was also suprised at the fees and taxes and the tip shouldn’t be mandatory I would order again but only inside the store
… moreItsAabria
Calling this location is honestly frustrating as hell. The automated system loops endlessly and makes it nearly impossible to reach a real person. I even ended up listening to the store’s voicemails at one point, which was confusing and concerning.
After finally getting through to someone, the call was abruptly disconnected, which made the whole experience even more irritating.
If customers are going to be given a phone number, there should be a functional way to speak with the store. This setup seriously needs improvement.
Shout out to the two women that were super sweet when I finallyyyy got through. They were able to quickly verify my order and help! This isn’t the stores fault it’s corporate .
… moreAfter finally getting through to someone, the call was abruptly disconnected, which made the whole experience even more irritating.
If customers are going to be given a phone number, there should be a functional way to speak with the store. This setup seriously needs improvement.
Shout out to the two women that were super sweet when I finallyyyy got through. They were able to quickly verify my order and help! This isn’t the stores fault it’s corporate .
Astrid Sagastume
Today I had a bad experience, my food really didn’t taste good, the rice was salty, the corn sauce was frozen and the meat was cold and had large pieces of meat.
… moreDamesha Edwards
Here’s a clear, firm, and professional review you can use:
⸻
I had a very disappointing experience at Chipotle recently. When we went to order, the server informed us they were out of white rice and immediately told us we would need to get brown rice instead. There was no apology, no effort to explain how long the wait for more white rice would be, and no attempt to check if a fresh batch was coming soon.
White rice is a staple ingredient at Chipotle, so being told to simply choose something else without any communication or accommodation felt dismissive. A better approach would have been to let us know an estimated wait time or at least acknowledge the inconvenience.
Customer service is just as important as the food, and unfortunately, this experience fell short. I hope management can work on better communication and service in situations like this.
… more⸻
I had a very disappointing experience at Chipotle recently. When we went to order, the server informed us they were out of white rice and immediately told us we would need to get brown rice instead. There was no apology, no effort to explain how long the wait for more white rice would be, and no attempt to check if a fresh batch was coming soon.
White rice is a staple ingredient at Chipotle, so being told to simply choose something else without any communication or accommodation felt dismissive. A better approach would have been to let us know an estimated wait time or at least acknowledge the inconvenience.
Customer service is just as important as the food, and unfortunately, this experience fell short. I hope management can work on better communication and service in situations like this.
Waleed Alghamdi
The food was not bad, but the service was very slow. There was no ice for the drinks, and the restaurant’s cleanliness was somewhat lacking. I hope the restaurant manager reconsider staff training.
… moreElizabeth Alexander
The worst Chipotle in a 20-mile radius.
Ordered delivery for 7:40, showed up at 7:54. No food on the pickup shelf. Ended up waiting in line, only to watch the lone cashier completely ignore customers while making a burrito for some guy who cut the line.
Finally got my order, went home, and found pork in my burrito bowl (I don’t eat pork) and a $6 queso cup barely half full. This isn’t a one-off though. The quality and service at this location have been consistently awful.
Additionally, when trying to bring up the issue, Chipotle’s “Pepper” chat bot doesn’t care enough to connect you to a real person.
Mediocre food, trash service. Avoid this location at all costs.
… moreOrdered delivery for 7:40, showed up at 7:54. No food on the pickup shelf. Ended up waiting in line, only to watch the lone cashier completely ignore customers while making a burrito for some guy who cut the line.
Finally got my order, went home, and found pork in my burrito bowl (I don’t eat pork) and a $6 queso cup barely half full. This isn’t a one-off though. The quality and service at this location have been consistently awful.
Additionally, when trying to bring up the issue, Chipotle’s “Pepper” chat bot doesn’t care enough to connect you to a real person.
Mediocre food, trash service. Avoid this location at all costs.
Cate Griner
This is one of the worst chipotles I have been to. When we arrived at 6:30pm, we were informed there was no chicken and could only choose steak. Fine but seems weird for dinner time. We then ask for a bag of chips because we had a free coupon and were told they do not have small bags only large and the coupon does not work on large bags. They seemed to be under prepared for the evening. Every staff member seemed to be annoyed to be there and very unpleasant. We have had experiences like this in the past at this location and will no longer waste our money.
… moredeja matthews
I come to this location all of the time and have NEVER received service like I did tonight. EVERY SINGLE LAST EMPLOYEE HAD A ATTITUDE. I mean a NASTY one! They were irritated that I asked for my sour cream and hot sauce on the side and irritated that I asked for fresh guac. The guac was literally BROWN, dark brown as if it was rotten (not oxidized). When I asked for fresher guac, a girl with reddish/orange curly hair (the nastiest employee besides the little one on the register with the glasses) said “THEY ALL LOOK LIKE THAT!” I said so all of yall Guacamole is brown? A Hispanic guy came from the side laughing saying “yeah, morning shift told us that.” There is no way!!! I could’ve gotten over the brown guac, but the nasty, horrible customer service had me disgusted. On top of that, every time I asked for something in my bowl, the heavy employee with the orange/reddish hair with two buns and a hat on would say “I’m so ready to leave. 4 more minutes.” It was 4 minutes before 7:30, I guess that’s what time she got off. I had my three year old daughter with me on top of that. I don’t teach nastiness, only kindness and I think that’s what upset me even more. I’m pissed. I will drive downtown or to Glen Burnie’s location before I EVER patronize this location ever again. I’m so annoyed.
… moreJeffrey Wu
you know it’s bad when they can’t even fill the bowl past the VERY FIRST LINE.
Ordering pickup doesn’t mean you can just put half a spoonful of things because customer isn’t watching. also missing 2 other topping but it’s not the worst thing on this bowl
… moreOrdering pickup doesn’t mean you can just put half a spoonful of things because customer isn’t watching. also missing 2 other topping but it’s not the worst thing on this bowl
Ousmane Diop (Ouzzy)
I rarely leave reviews, especially negative ones, because I’ve worked in the service industry and I know how stressful it can be. That said, tonight’s experience was unnecessarily unpleasant.
I came in simply to pick up a mobile order, greeted the employee politely, and was immediately met with an attitude that felt hostile for no reason. No greeting back, no basic professionalism, just negative energy from the moment I walked in. It was so uncomfortable. Like who hurt you girl? But hey, in your life, I guess…
I don’t expect over-the-top friendliness, but basic courtesy is not a big ask. If someone is having a bad day, that shouldn’t be taken out on customers who are being respectful. This interaction completely ruined the experience and reminded me why I don’t usually come here in the first place.
12.8, yeah, I’m telling you do not go to that place because it is always the nasty rude people that makes things worst.
… moreI came in simply to pick up a mobile order, greeted the employee politely, and was immediately met with an attitude that felt hostile for no reason. No greeting back, no basic professionalism, just negative energy from the moment I walked in. It was so uncomfortable. Like who hurt you girl? But hey, in your life, I guess…
I don’t expect over-the-top friendliness, but basic courtesy is not a big ask. If someone is having a bad day, that shouldn’t be taken out on customers who are being respectful. This interaction completely ruined the experience and reminded me why I don’t usually come here in the first place.
12.8, yeah, I’m telling you do not go to that place because it is always the nasty rude people that makes things worst.