Chicken Express

  3.9 – 567 reviews  $ • Fast food restaurant

Fast-food chain serving up fried chicken, plus catfish, hushpuppies & desserts.

✔️ Dine-in ✔️ Drive-through ✔️ Delivery Chicken Express 75901

Hours

Wednesday10:30 AM–10 PM
Thursday10:30 AM–10 PM
Friday10:30 AM–10 PM
Saturday10:30 AM–10 PM
Sunday10:30 AM–10 PM
Monday10:30 AM–10 PM
Tuesday10:30 AM–10 PM

Address and Contact Information

Address: 3711 S Medford Dr, Lufkin, TX 75901

Phone: (936) 637-0070

Website:

places.singleplatform.com

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Reviews

Jason Russell
We love us some chicken express. But this store is horrible. The customer service was sad. Between the two employees that tried to take our order they couldn’t stay off their phone long enough to care. The food was cold and dry. The floor was extremely sticky. There were a lot of kids in the restaurant running around eating pizza . Yep, pizza in a chicken place. I think their parents worked there. We were only passing thru on our way to Houston. I will never eat here again.
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Oval Terry
So much for fast food. I’ve been waiting out front for about 10 minutes after ordering at the drive-thru because there were no breasts cooked. Then an employee came out and said it would be another 15 minutes because her order taker did not know there were customers waiting. This makes twice this has happened in recent weeks at this facility. Poor management. This is so frustrating especially in this Texas heat. I guess we will have to find another chicken place on Sundays.
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Seth Poepke
Chicken had a very nice flavor, the batter was just the right amount of crispy and greasy but not too overbearing. Got the Mac n cheese and it was nothing special, just regular Mac n cheese. The roll was very tasty and super soft and warm. Will definitely come back again sometime
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Kathy Koziey
My husband and I have been to this location before, it was better than this visit, needless to say we probably won’t be going back. My husband ordered the tenders, they were over cooked and stringy. He took them back and the did redo his order about 20 min later. The new order looked better but had a weird smell and taste like the oil they were cooked in was burnt and they needed to clean out the fryer.
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Mystery Trivitt
In my opinion… Chicken Express has the best tenders and customer service in town. They listen to their customers and definitely put customers first. Also who can’t beat the Happy Hour drinks for .50 cents!!!!
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Shadonna McQueen
My food was very delicious my tenders were outstanding oh the rolls are soft and so delicious with the butter everything was great Big ups to the staff the cashier Zae was very nice and respectful and also the other young lady Nayla at the drive thru window was very helpful and kind they are always kind young ladies everytime I come. All of the staff are awesome great job guys the place is always clean. Keep up the good work guys.
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Kayla Lawson
Absolutely love the chicken express in lufkin! I have never had a bad experience with them- the manager is one of the sweetest people I’ve ever met and works day in/day out. Some days even alone… she definitely needs a raise.
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Stephanie Henderson
I was disrespected and treated very rudely by all staff including the manager on duty. I made a very large family meal and before I pulled off I noticed a part of my order 2 cheese sticks were missing. So you think no big deal I’ll go and tell them. I tried to enter the establishment but all lobbies was closed. They had a very large line wrapped around the building so I pulled near the window in the second lane had to shout across the drive thru lane told them I was missing part of my order the lady acknowledge like she was going to correct my order so I pulled up in front the store and waited. When 15 minute had passed with no communication I had to pull back around into the drive thru. Pulled up to the window and told the lady at the register I was upset and had waited 20 minutes for them to bring them out. She then told me that they gave me all the order and would not be getting the two cheese sticks I ordered because she was positive she put in my order. I offered to let them check my order. They refused and said we can’t take back the order. I offered to show them each box to show them I didn’t not have it in my box. The manager then walked off and closed the window as I was talking. They offered to give me a refund for the order but then they’d take back the food. I told them I just wanted what I payed for and they refused. The women were very rude never apologized and repeatedly closed the window as I was talking. I asked for there name and they closed the window again. Cheese sticks are something my husband enjoys so it was extra special to get these on Father’s Day. I was offended because they did not care about the time I’ve waited, they refused to complete my order, and applied that I would lie over two cheese sticks. I end up driving off because at that point I was done with the establishment. I would not recommended the location based on customer service alone. I’m not even mad about the cheese sticks it’s how they treated me that really got my upset.
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Shannon Crosby
Seriously. I ordered at 6:15 was told it would be a 15 min wait ok no problem. I asked if I could run somewhere and come right back and pick it up. No problem. I get back 10 mins later get to the window 10 mins after that to be told it’s gonna be another 10 mins. Here I am still sitting here at 6:50 with no idea when the chicken will be ready.
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Joe Thompson
I have a cousin that comes all the way from California to eat at this place … Every one of my relatives say that this is the best place in town for fish …
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