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Welcome to your McKinney Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Address and Contact Information
Address: 8601 W University Dr, McKinney, TX 75071
Phone: (469) 301-7702
Website: https://www.chick-fil-a.com/locations/tx/380-east-of-custer?utm_source=google&utm_medium=gmb
Order and Reservations
Order: Order online
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Reviews
Chetan Salian
We are regular patrons of Chick-fil-A and this is our visit to the third branch in McKinney Tx .
We found this to be the best one we’ve visited here! Their drive thru’ and Mobile drive thru lanes are wider so easier to navigate thru.
Their dining area is a tad smaller than the others on Lake Forest and the other at junction of Hwy 380 , but they more than make up for it by their stellar customer service!
Not only is the service with a genuine smile but Patti (specially mention and thank you) for having that wonderful conversation as sat eating our meal) and her other colleague come regularly around checking on customers if they needed anything.
What a wonderful experience we had of their customer service!!
The place is quiet and comfy and kept neat and tidy as well!
The meals too were cooked and served correctly and piping hot!
We plan to make this our regular branch to come and have our meals !
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Next visit
Another stellar lunch @ CFA!
We are suckers for good service and this branch epitomizes it. Today Patti was off, but Sam more than made up for her standing in and keeping us engaged.
————————
Next visit – breakfast
As always we got seated and then placed a mobile order for a dine-in , noting our table #, when ordering.
Such a convenience!
Apart from the egg white grill, the stage egg & biscuit sandwich was the freshest and ratios biscuit we’ve had @CFA.
And the coffee was so refreshing as well!
This branch consistently outperforms itself. While cost cutting was evident , no utensils no sauce available to take their service remains the best!
Ambience too is appealing with no morning crowd/rush
We will continue to come here!
… moreWe found this to be the best one we’ve visited here! Their drive thru’ and Mobile drive thru lanes are wider so easier to navigate thru.
Their dining area is a tad smaller than the others on Lake Forest and the other at junction of Hwy 380 , but they more than make up for it by their stellar customer service!
Not only is the service with a genuine smile but Patti (specially mention and thank you) for having that wonderful conversation as sat eating our meal) and her other colleague come regularly around checking on customers if they needed anything.
What a wonderful experience we had of their customer service!!
The place is quiet and comfy and kept neat and tidy as well!
The meals too were cooked and served correctly and piping hot!
We plan to make this our regular branch to come and have our meals !
—————————
Next visit
Another stellar lunch @ CFA!
We are suckers for good service and this branch epitomizes it. Today Patti was off, but Sam more than made up for her standing in and keeping us engaged.
————————
Next visit – breakfast
As always we got seated and then placed a mobile order for a dine-in , noting our table #, when ordering.
Such a convenience!
Apart from the egg white grill, the stage egg & biscuit sandwich was the freshest and ratios biscuit we’ve had @CFA.
And the coffee was so refreshing as well!
This branch consistently outperforms itself. While cost cutting was evident , no utensils no sauce available to take their service remains the best!
Ambience too is appealing with no morning crowd/rush
We will continue to come here!
Brad Miller
Absolutely one of the cleanest most meticulously ran locations across the area!
Fantastic service, spotless and just has a different feel. Its almost like they have a waitstaff with the employees coming around to see if you need anything. I dont think I even know where their trashcans are located because I’ve never had a chance to take my own trash.
Great stop!
… moreFantastic service, spotless and just has a different feel. Its almost like they have a waitstaff with the employees coming around to see if you need anything. I dont think I even know where their trashcans are located because I’ve never had a chance to take my own trash.
Great stop!
Dave Young
Don’t pay shipping. They have Chic fil a swag in store! Grab a selfie at the wall and order on the app to get the points! Almost signature status! Great food, great people, great mission. Everything we expect from chic fil a. However, this is definitely on of the more upscale locations.
… moreSijia Li
My wife and I both experienced diarrhea after eating food from this location. We ordered different items, so it’s concerning that we both had the same reaction afterward.
I tried to report this as a food quality issue, but there doesn’t seem to be an appropriate option to report potential food poisoning through their support system. That lack of response and accountability is very disappointing.
Food safety should be taken seriously. Based on our experience, I would recommend being cautious with this location.
… moreI tried to report this as a food quality issue, but there doesn’t seem to be an appropriate option to report potential food poisoning through their support system. That lack of response and accountability is very disappointing.
Food safety should be taken seriously. Based on our experience, I would recommend being cautious with this location.
Erin Niko Rodriquez
I just left this location. Julian has impeccable customer service skills. Give that boy a raise. My order was messed up. They didn’t salt my fries, and I ordered a large, but I received only half a container full. When I drove back, I waited 4 minutes at the front of the line until the gentleman with blonde hair and a green shirt acknowledged me. He was patient, made sure my order was correct, and was genuinely happy about the compliment about Julian.
The older lady, who I believe was wearing a sweater and had brown hair, and was handing out food, was a bit rude. Her tone was “friendly” but seemed off. The look in her eyes seemed annoyed. She cut me off as I was telling her to have a blessed night and did not say thank you. She rushed off as if I were a bother. When I was waiting for someone to acknowledge me. You can see her side-eyeing my car. She was nice, talkative, and waited for other guests to finish speaking before walking off. Just curious as to why I didn’t receive this type of service. I’m aware of managers emailing and giving the description of my car due to my past review at another location. I understand all the tactics and see a pattern.
After working 17 hours, I just want my order made right the first time and someone to be apologetic for the inconvenience. Going forward, I will be documenting every experience and reporting to corporate if needed.. I seem to be having too many people messing up my order at each location I go to and it’s becoming concerning. God bless.
… moreThe older lady, who I believe was wearing a sweater and had brown hair, and was handing out food, was a bit rude. Her tone was “friendly” but seemed off. The look in her eyes seemed annoyed. She cut me off as I was telling her to have a blessed night and did not say thank you. She rushed off as if I were a bother. When I was waiting for someone to acknowledge me. You can see her side-eyeing my car. She was nice, talkative, and waited for other guests to finish speaking before walking off. Just curious as to why I didn’t receive this type of service. I’m aware of managers emailing and giving the description of my car due to my past review at another location. I understand all the tactics and see a pattern.
After working 17 hours, I just want my order made right the first time and someone to be apologetic for the inconvenience. Going forward, I will be documenting every experience and reporting to corporate if needed.. I seem to be having too many people messing up my order at each location I go to and it’s becoming concerning. God bless.
Crystal M
This was the first time dining in at this location with my family. Right away, we were directed towards a closer entrance by a wonderful employee, Patti, who noticed my daughter using a cane and didn’t want her walking all the way around. We made small talk while placing our order, and Patti made us feel so welcome and comfortable. And on top of the excellent customer service, this place is spotless. I highly recommend this location!
… moreAnudeep
The Chick-fil-A drive-through at this location consistently delivers a smooth and pleasant experience. The staff stand out for being genuinely friendly, attentive, and efficient, even during peak hours. Orders are taken accurately and handled with care, and the overall flow of the drive-through is well managed, minimizing wait times. Their polite communication and willingness to help create a welcoming atmosphere that reflects the brand’s strong customer service culture.
… moreAli Johnson
This rating is mainly for management. I’m from Memphis and honestly I am use to a uniquely kind and customer-oriented culture. The people love working there and management clearly has been trained well in that. I have friends who has gone up in their career through Chickfila. However, the customer service here inside is lacking. Now the people outside they are amazing! So much so that I’d rather interact with them over going inside.
Additionally, in my many years of traveling. I’ve never once been charged for water. I usually try to buy fries but really I’m just getting water. Everytime I’d do that, I was told you can just get water … it’s free. So started doing that and never have I been charged until today. And the guy (manager) basically said yeah that’s just how it is at this location if you don’t order anything else and walked off. But another employee validated my response saying that was the first time she heard of it not being free either…
Anywho… if corporate reads this please do better and communicate to all employees because obviously there is a disconnect in communication and it was wild the shift manager didn’t acknowledge that.. I’m not upset about the charge fee, its the poor customer service which chickfila use to be known for being exceptional in, which was lacking that shocked me.
… moreAdditionally, in my many years of traveling. I’ve never once been charged for water. I usually try to buy fries but really I’m just getting water. Everytime I’d do that, I was told you can just get water … it’s free. So started doing that and never have I been charged until today. And the guy (manager) basically said yeah that’s just how it is at this location if you don’t order anything else and walked off. But another employee validated my response saying that was the first time she heard of it not being free either…
Anywho… if corporate reads this please do better and communicate to all employees because obviously there is a disconnect in communication and it was wild the shift manager didn’t acknowledge that.. I’m not upset about the charge fee, its the poor customer service which chickfila use to be known for being exceptional in, which was lacking that shocked me.
Jimmy A
The management and leads appear to mistreat employees. Very bossy and it reflects on customer service. There are a few bad apples who should not be there. The expectation to have school kids working at a level they don’t train for is absurd.
Will never eat there again, too uncomfortable.
… moreWill never eat there again, too uncomfortable.
Jeff Burns
Sophia took my order and did an outstanding job. Another order taker interrupted us mid-order asking her a question and then asking her to show him how to do it. Sophia looked at me almost asking and I nodded. She then took the time to help him but then apologized to me for doing so and finished my order perfectly. It could have easily phased her but she rolled with it and kept the customer first. Great job Sophia handling an odd situation. She is good people.
… more