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Welcome to your Plattsburgh Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 400 State Rte 3, Plattsburgh, NY 12901
Phone: (518) 324-6696
Website: https://www.chick-fil-a.com/locations/ny/plattsburgh?utm_source=google&utm_medium=gmb
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Plattsburgh – Chick-fil-A
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Reviews
Sandra El Khouri
Quick and friendly service even when the restaurant is super busy.
… morekira emmons
I drive an hour and a half to get to this location, and the past few times I have came here the food has been disgusting. The nuggets taste musty and the fries are way undercooked and wet. Today I came, and the first nugget I bit into was PURPLE. Not sure what happened, this used to be my favorite location.
… moreAlexandre Boisvert
Food was what to expect from your regular fast food restaurant. Everything was hot and “fresh”. Service was fine but the restaurant was really dirty. Tables and floor looked like they weren’t been cleaned for the past week.
… moreSamuel Lampron
This was my second Chick-fil-A experience and the first for my son. We were genuinely excited to try the well-known chicken sandwich. We were greeted politely upon arrival, which made for a good first impression.
Unfortunately, the ordering experience was disappointing. Communication with the cashier was difficult, partly due to the mask (which I fully respect), but mostly because the staff member was turned toward the drive-through for most of the interaction and made very little eye contact. I had to repeat a simple question about whether the combo included waffle fries before receiving a response, which felt abrupt and disengaged.
From a customer perspective, the interaction lacked attentiveness and clarity, and it felt like the staff member may have benefited from additional support or customer-service guidance to ensure smoother communication.
As for the food, the chicken sandwiches were fairly ordinary and did not stand out compared to similar options available in grocery stores, the waffle fries were slightly undercooked.
On a positive note, when we later asked for a soft drink refill, the young lady at the takeout counter was friendly and helpful.
Overall, the experience did not meet expectations, and we are unlikely to return to this location when visiting Plattsburgh.
… moreUnfortunately, the ordering experience was disappointing. Communication with the cashier was difficult, partly due to the mask (which I fully respect), but mostly because the staff member was turned toward the drive-through for most of the interaction and made very little eye contact. I had to repeat a simple question about whether the combo included waffle fries before receiving a response, which felt abrupt and disengaged.
From a customer perspective, the interaction lacked attentiveness and clarity, and it felt like the staff member may have benefited from additional support or customer-service guidance to ensure smoother communication.
As for the food, the chicken sandwiches were fairly ordinary and did not stand out compared to similar options available in grocery stores, the waffle fries were slightly undercooked.
On a positive note, when we later asked for a soft drink refill, the young lady at the takeout counter was friendly and helpful.
Overall, the experience did not meet expectations, and we are unlikely to return to this location when visiting Plattsburgh.
Adam Little
Been years since I’ve been to one. My wife’s first time. She said it was the best salad even better than an expensive restaurant. My chicken was delicious and the chocolate shake better than McDonald’s and burger king. Service was great, quick, and polite.
… moreSevag M (KingSev)
What made our visit superb are the employees and service! That’s the main reason I gave 3 stars in general but 5 starts for service !
Chicken was raw , not well fried or cooked, I felt I was eating plastic , I totally understand , it is labor day and maybe there’s a rush, but chicken should not be raw. It may contain salmonella . So hopefully we don’t get sick, we were a group of 14 people . Again, employees , managers are out of this world, if I ever retire one day, it’s because of the employees. Hope they get what they deserve .
September 2 – @12:30pm
… moreChicken was raw , not well fried or cooked, I felt I was eating plastic , I totally understand , it is labor day and maybe there’s a rush, but chicken should not be raw. It may contain salmonella . So hopefully we don’t get sick, we were a group of 14 people . Again, employees , managers are out of this world, if I ever retire one day, it’s because of the employees. Hope they get what they deserve .
September 2 – @12:30pm
Megan Wai
Came here in the morning to try their regular menu however they were only serving breakfast. Lunch only starts at 10:30am. We ordered the biscuit chicken sandwich. The biscuit was too soggy for my liking and the chicken was not crispy. The hash browns were however very crispy and perfectly fried! Would recommend the hash browns but don’t come for breakfast. On another visit we came for lunch and I was quite disappointed. The bread was dry however the chicken was tasty. The waffle fries were not crispy at all so again disappointing. I wanted to like this place but did not. Maybe came on a bad day? Will maybe try again if around the area.
… moreAlexandre Parent-Matos
Customer service is very AWESOME!!! Thanks a lot. An employee has taken to validé with us at our table is everything is fine. Wonderful!!!
… moreKaran Johal
I was really disappointed with my order. The sandwich came out cold, which made it hard to enjoy, and the fries were soggy instead of crispy. Definitely not the quality I was expecting. I hope the place improves its food temperature and freshness in the future.
… moreChristina
Hey Chick-fil-A,
If the order ticket says “no bun, lettuce wrapped, extra pickle,” it’d be great if that’s what actually made it into the bag. Instead, I got a regular sandwich with a bun (no extra lettuce included to wrap with) and regular pickle portion of 2 lonely slices.
It’s not a complicated request, really. Sure… I could peel off the bun and try to DIY a lettuce wrap with what little greenery made it in the box but, let’s be honest, that’s not the vibe I was going for. It’s not a big ask. Just save the bread for someone else and toss in a few extra pickles. Simple stuff.
Sincerely,
Someone who does not like bread (shocking, I know) but loves pickles.
… moreIf the order ticket says “no bun, lettuce wrapped, extra pickle,” it’d be great if that’s what actually made it into the bag. Instead, I got a regular sandwich with a bun (no extra lettuce included to wrap with) and regular pickle portion of 2 lonely slices.
It’s not a complicated request, really. Sure… I could peel off the bun and try to DIY a lettuce wrap with what little greenery made it in the box but, let’s be honest, that’s not the vibe I was going for. It’s not a big ask. Just save the bread for someone else and toss in a few extra pickles. Simple stuff.
Sincerely,
Someone who does not like bread (shocking, I know) but loves pickles.