Brittany Magana
I was just in the drive through tonight and had the worst experience there. The younger kid with black hair working the window he was wearing black a sweater and lots of jewelry should not be in the customer service field period. I could tell from the beginning he was not happy about working because he was being rude when we were ordering. Then we waited for around 10 minutes to get our food, I always check my food before pulling off because we always end up missing food or something is wrong. So as I am doing this I noticed the double cheeseburger we ordered had no cheese, the kid opened the window and said what, I told him the double is supposed to have cheese he then with attitude and disrespect says you are holding up the line go around. Excuse me I said, I am holding the line because you got my order wrong. He looked back at what appeared to be the manager and said just go around and closed the window. I did not go inside because I was not happy with him and I would have said some rude things, so my daughter did and they added the cheese, but for just spending $68 dollars to be disrespected because they messed up my order is completely crazy. Then look at the double I received, photo attached. Looks Like they burnt the bun then ripped
Off one side but left the other one on. Then the cheese is on one side of the hamburger, and a double is supposed to have two slices of cheese.
… moreBrecontreras
Esgar is horrible at customer service. My order was made wrong and the person that helped me stated to go back anytime and they would replace my order but when I went the supervisor Esgar stated “I don’t know you were told your meal was going to get replaced” I was there over half an hour. I also took pictures of my burger to prove with my receipt and still was treated poorly. Plus the burger was even the complete wrong burger. Even with all this he still denied to replace my meal.I called their customer help line number on their drive thru and was never returned a call. They should not hire people who are not customer service friendly. Horrible service
… moreSpenser Arn
The lobby was very quiet and clean. We came in and ordered and sat down with our drinks.
One of the drink machines didn’t have the ice dispenser set up – but the other one worked just fine.
Our food came out quickly and it was hot and fresh.
I ordered the Fiery Double Famous star with crosscut fries. The burger was most delicious. I would advise if anyone is planning on ordering this to eat it quickly otherwise it’d probably be soggy. It was a good balance between flavor and not too spicy but enough to make my nose run. The fries were nice and salty the way I like them and had a good crunch.
Overall, 5/5. Food was on point, lobby was clean and the staff was friendly. Would visit here again.
… moreHomer (DeadlyScorpio)
Have never had a bad experience here. Food always delicious and my order is always complete.
The chicken stars are a favorite with the kids.
… moreNathan Jardine
Worst Carl’s Jr. I’ve ever been to. I really love Carls junior so I keep giving this location a shot, but every time I come the person taking my order is really short with me, and the quality is very low. The sandwich is always very messy with mayo or sauce all over the bun. This time the bottom piece of bread wasn’t even a whole piece.
Get a GM who cares!!
… morejoshua mortensen
IT WAS CHARED BLACK!!!!
The last thing I want after working in the sun for several hours is burnt food. I was the only person in the lobby. Figured I could grab a bite and charge my phone, but there were no outlets. O well BUT I couldn’t even finish my burger and I was starving!!! Pull it together!! No one wants to eat gross food! I was across the street and thought it was appealing. The lady was happy but the guy in the back could care less.
If you don’t want to cook good food just go find another job. It’s as simple as taking pride in what you do. I’ll be back tomorrow and if the food sucks again I will be calling the FDA
… morelarry hall
Got the honey hot tenders. Each tender was about the size of my pinkie finger. Very disappointed by portion size. It did taste good though. Had to go ask for the sauce they forgot to include it with the food. Usually enjoy Carl’s, but not thjs time. Burgers my kids got weren’t overwhelming in size either.
… moreJacob Amos
I understand that people can have a bad day, but when they start showing that agression towards a new customer. It’s makes them want to snap and do something that might be bordlineling on bad decisions.
… moreRaymundo Sarellano
Very lazy employees. Every time I come for a shake they’re always sold out of ice cream. In every flavor, at different times of the day, on different nights of the week. Go find another job if you can’t/won’t do this one.
… moreLauran LeMmon
The ratio of bun to chicken is overwhelming. Every bite has more bun than chicken. The chicken was either overcooked or sitting in the heater for too long. Would not recommend their chicken sandwiches
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