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Counter-serve eatery dishing up Mexican classics including hand-rolled tortillas, burritos & tacos.
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Reviews
John Cutler
In July 2025, we visited the Cafe Rio in Vernal, Utah. We had spent the day exploring and enjoying the nearby Dinosaur National Monument. We were hungry in the evening, and it was great to see a familiar favorite, Cafe Rio, on the Vernal main road, US 40. We enjoyed a delicious meal at favorable prices, and we had a great experience. Cafe Rio has earned our loyalty with their prices, promotions, special offers, and the taste of their food. Thank you, Cafe Rio of Vernal, for being part of a memorable day at Dinosaur National Monument.
… moreMavis
I love Cafe Rio Food and this location is up to standards for food taste and quality. My issue was with the order preoaration.
My lesser rating is due to the fact that I ordered 2 burritos, only cheese on top, and one of them came enchilada style with sauce on top…. this makes the texture awful and the tortilla soggy (IMO, which is the one that matters since I paid for it an was going to eat it).
When I tried calling, no answer.
So, now I have a trash burrito, and nobody to complain to after spending $13 on a burrito made incorrectly.
I also won’t go back and have it remade. 13 hr day, just got home and I’m not leaving again. Thats what phone numbers are for, if they would answer.
I double checked my order. Both burritos say cheese only on top. (I dip things in sauce, never sauce on top. Too soggy.)
Yes, I had ordered them to be reheated. So my picture, the correctly made burrito is in the fridge. The enchilada burrito will go in the trash.⁰
I wont continue to support a place that sacrifices customer service, including answering phones. Sad. Because I liked Cafe Rio.
#12873900776620978273
… moreMy lesser rating is due to the fact that I ordered 2 burritos, only cheese on top, and one of them came enchilada style with sauce on top…. this makes the texture awful and the tortilla soggy (IMO, which is the one that matters since I paid for it an was going to eat it).
When I tried calling, no answer.
So, now I have a trash burrito, and nobody to complain to after spending $13 on a burrito made incorrectly.
I also won’t go back and have it remade. 13 hr day, just got home and I’m not leaving again. Thats what phone numbers are for, if they would answer.
I double checked my order. Both burritos say cheese only on top. (I dip things in sauce, never sauce on top. Too soggy.)
Yes, I had ordered them to be reheated. So my picture, the correctly made burrito is in the fridge. The enchilada burrito will go in the trash.⁰
I wont continue to support a place that sacrifices customer service, including answering phones. Sad. Because I liked Cafe Rio.
#12873900776620978273
Shooting Fan
I paid over $40 for a single salad through Uber Eats. I paid for extra grilled chicken and only received 2 small strips of chicken about 1/4 of a basic order. I tried calling their fake number from two different phone numbers and it didn’t ring once. Not happy, no customer service, awful. So dishonest.
———
I finally got in store and complained in person and they made everything right. People make mistakes and they had no problem making it right. Will come back for sure.
… more———
I finally got in store and complained in person and they made everything right. People make mistakes and they had no problem making it right. Will come back for sure.
MF DOOM
So when I place an order, and I select on the side, it means on the side!!!! Not stuffed into my container! Use your brains! Gotta be the dumbest people. What happens when you can’t get orders right is you lose business. Also make sure you have napkins! Pretty simple, who’s managing these people? You might need a whole new crew, manager and crew members……. Ive been let down the past 4 visits here.
… moreMike Jenne
Food was like normal Cafe Rio good.
Employees working tonight was not pleasant at all! They took away the horchata, limeade and sweet prickly pear drinks at 9pm when they don’t close until 10! Do better Cafe Rio.
Jacob working was very friendly and they stopped him from making our order to go clean tables.
… moreEmployees working tonight was not pleasant at all! They took away the horchata, limeade and sweet prickly pear drinks at 9pm when they don’t close until 10! Do better Cafe Rio.
Jacob working was very friendly and they stopped him from making our order to go clean tables.
Daren Kelly
I used the pick up service at Cafe Rio in Vernal on 10/04/2025 and ordered a salad with shredded chicken. Unfortunately, the experience was disappointing. The chicken had bone in it, including small sharp shards that made the meal unsafe to eat. I ended up throwing the entire salad away. This kind of oversight is unacceptable and raises serious concerns about food safety and preparation standards. I have eaten here many times before, but after this incident I am genuinely questioning whether I would eat from Cafe Rio again. It feels like the standards have dropped recently and that is a real shame.
Edit 10/06/2025: Cafe Rio reached out quickly claiming they wanted to make things right, but all I got was a canned reply promising a response in five business days. So much for treating feedback as valued. That just knocked a star off service.
Edit 10/07/2025. Heard back finally. It seems they have no intention of “making it right”. They just wanted to appear to do the right thing in the hope I would just move on and to make them look as if they care in the response to this review. If I could give 0 stars it would still be too much for them.
… moreEdit 10/06/2025: Cafe Rio reached out quickly claiming they wanted to make things right, but all I got was a canned reply promising a response in five business days. So much for treating feedback as valued. That just knocked a star off service.
Edit 10/07/2025. Heard back finally. It seems they have no intention of “making it right”. They just wanted to appear to do the right thing in the hope I would just move on and to make them look as if they care in the response to this review. If I could give 0 stars it would still be too much for them.
Andrew Cross
Had a great experience. Eiliena Escobar was extremely helpful when my order was messed up, she had it fixed asap and was very sweet and respectful. It was apparent she stays busy and has a great work ethic. Bravo
… moreVibe Check
Love these guys. I’ve never had a bad experience with the place and they’ve been my first choice when it comes to eating out in Vernal for years now. Good quality food, I can always expect the same delicious meal whenever I order my favorite – Shredded Chicken Nachos with a side of queso (as seen in the photos). Pair that with a Horchata as my drink and my day has already been made. Too good for leftovers!
… moreShelby A
This place had me pleasantly surprised, I got a burrito bowl and they loaded that thing to the brim. All the toppings were super fresh and their cilantro lime ranch was fire. Employees were angels and I had a great time, would definitely go back.
… moreRochelle Royse
I use to live in the city and ate at Cafe Rios there. The amount of food you get in the city is more in line with their prices than this location. I ordered nachos, in the city there’s enough chips to be seen over the edge of the container, here there is much less. Then when they put on the meat it was a small amount so I asked for more, which I was charged $3.29 for. Then they put the cheese on and it was sparse. I asked why there was so little since it was nachos and cheese is a big part of nachos. She said it was how the manager instructed them to do it. These nachos cost $16.77 plus tax. It’s pitiful.
***Update*** It’s been three months since I posted a review and the owner replied. I wish I could say this location has improved. I returned today and nothing has changed. It’s obvious the owner and management think replying to reviews is enough, but their continued failure shows they don’t care.
… more***Update*** It’s been three months since I posted a review and the owner replied. I wish I could say this location has improved. I returned today and nothing has changed. It’s obvious the owner and management think replying to reviews is enough, but their continued failure shows they don’t care.