sri dee
The customer service experience was unsatisfactory. Despite a 15-minute estimated wait time for an online coffee order, a refund or substitute was not provided upon request. Asked for ranch for a todller but they charged for that too.
… moreKendra Bayless
Specifically asked for a spicy chicken sandwich with nothing on it…. Just the chick and the bun and the sauce that they put on it right? I got one slathered in mayonnaise with tomato and lettuce wth Burger King
… moremancha kinsler
Horrible customer service working night shift we had to repeat our order multiple times because they apparently couldn’t hear us, finally thought they got everything when we get to the window to find out they missed a small drink so my husband asks if he can add the small drink and was trying to explain we had ordered it but the rude guy cut him off and said no you can’t order here you should have ordered it as he closes the window and goes to make the drink ? We didn’t ask him for a free drink my husband was trying to hand the guy the money for it?! All I can say is the dude best be glad my husband was driving and not me because he would have wore that drink home with the attitude and smart mouth of his! My husband says buddy thank you as he pays him and sorry your having a bad day he responded ‘it’s because of people like you!’ November 16, @8:50pm I’m pretty sure his name tag said Zane and the drink they forgot and acted so childish over was for my 8 yr old son on his birthday after a long day at Dollywood! Seriously if you hate your job that much then quit, find another one, whatever it takes for you to be a better human!
… moreDarcy Welsh
I ordered on the app, it was around 8pm, it was a customized order. Everything was prepared as I requested and was available when I expected. My fries were hot and my burger was fresh.
It’s near Dollywood so it’s convenient.
… moreBrenda Griggs
Did not get food the way I ordered it. My son has an allergy to pickles and when we received our food it was in the drive thru and we didn’t check to see if it was correct. Needless to say we had to throw his food away and purchase him something else from somewhere else. Need to improve on accuracy.
… morekyle Henson
Extremely poor quality not only in food but entire atmosphere. Extremely unsanitary and a definite no on every going back. Your better off hungry than waisting your money and still being hungry because your foods cold and everything is from the day before.
… moreJared Heath
I’ve always had good experiences at this location until today. The drive-thru worker mumbled and was hard to understand, and when my dad (who is slightly hearing impaired) asked her to repeat herself, she responded rudely. At the window, she seemed irritated when we asked for a drink tray and rolled her eyes. When handing over our food, she was rude again when my dad asked a simple question about the bags.
We called to speak with the manager, but she brushed it off and didn’t seem to care. Having worked in fast food and management for 8 years, I understand the stress—but there’s never an excuse for poor attitude or lack of professionalism. Very disappointing experience. Will be taking my business to the one on the Parkway from now on!
… moreMegan
We stopped by here after leaving Dollywood last week. It was the closest to the park that was open at 830pm. The staff was rude. They didn’t want to serve us, but did. Then they started turning customers away and locked the doors with about 20 of us customers still inside eating. We didn’t care for that, but it was the staff’s rude attitudes that made it all worse. They lost out on a lot of business that night, and we won’t be going back.
… moreHenry Schutte
Food was good and employees were nice, but they forgot the chicken nuggets in my toddlers chicken nugget kids meal.
… moreElla Stoian
Very rude employees! I have been here 3 times and each time I had an unpleasant experience.
They greeted me at drive through with: “what’s your order?”. Food was undercooked and when I’ve told an employee acted like it was normal. You can tell that they hate their jobs and they don’t care about their customers.
… more