
Bronco Mexican Grill, established in 2017, serves up authentic Mexican fare in a comfortable and welcoming atmosphere. Their dedication to fresh, high-quality ingredients and friendly service keeps Chesapeake and surround city’s residents coming back for more.
Address and Contact Information
Address: 1400 Kempsville Rd Ste#111-112, Chesapeake, VA 23320
Phone: (757) 410-8400
Website: http://www.broncomexicangrillva.com/
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Bronco Mexican Grill – Chesapeake
Reviews
1/2/24 – Went here for a family dinner. Service was great. Food was good and the mojito was delicious. I’m sure this won’t be my last time stopping by.
Best Burrito!
Christian is amazing waiter, doing things for our table without having to ask. Great guy! Takes initiative.
Bronco Super Burrito. Omg, ive had some much Mexican food over the course of my life and I can confidently say. That was amazing. Now and forever will I just be ordering that. Perfect! Perfect! Perfect!
Also, I don’t ever ever write reviews. This place went above and beyond. Thank you will be returning.
The owner really makes sure to take care of you. The Parillada and the Fajita Chimichangas are fantastic!
Pictures are of the guac (perfect), chorizo tacos, and the carnitas dinner. Everything was amazing.
I had my typical chicken rice and cheese which was good with plenty of flavor. Not the best I’ve had but Good.
We come here all the time. The food’s usually great and it’s one of our favorite local Mexican spots. But this time was honestly wild. To start, we ordered the fresh guacamole and they didn’t ask how we wanted it (they usually do) so I got the vibe that something might be off. I saw our server come out with it, pause, walk back into the kitchen, then bring it out again… and when she sat it down, I understood why. It was completely brown. Definitely not fresh.
I tried one bite and it tasted rotten. My husband tried it too and gagged.. he literally had to spit it out. When our server came back around, we told her it was bad, and her response was, “Yeah I know, we don’t really have any good avocados right now.” That completely threw me. If you know the avocados are bad, why would you still serve them? That’s not just disappointing.. that’s unsafe.
She said she’d try to find “better avocados” and remake it, which she eventually did, and the second batch was perfect to be honest.. but by that point, we were full and needed to take it to go so we asked for a container. She brought out a cardboard box for the guacamole, which made no sense, so we had to ask again for a cup with a lid. Then when we asked if we could get some chips to go with it, she said that would be an extra charge because to go chips cost money. Which was honestly ridiculous after being served rotten guacamole.
Then the bill came, and I noticed I was still charged for the wrong entrée (I had ordered an enchilada, not a quesadilla and they had originally brought out the wrong entree) and there was also a $3 charge for switching to cheese sauce from red sauce.. something I’ve never been charged for before. We asked, “Hey, what’s this charge for? I’ve never seen that.” She just shrugged and said, “I don’t know, this is just how we do it.” We even mentioned that there was barely any cheese on it, so it really didn’t justify being charged three dollars especially since she never told us there would be an upcharge when I asked to swap to cheese sauce
This is where things really went downhill. We were just trying to understand our bill after a stressful experience.. and she says “Don’t come for me, I’m just a server, I’ll go get my manager if you want.” I couldn’t believe this response. But because we were so uncomfortable at that point, we were just like, “Yeah, sure, I guess we’ll talk to the manager.” The manager came out and we tried explaining some of what happened like how we were served rotten guacamole and all he said was, “Yeah, and she remade it for you.” I was just like, what the heck? At that point, we didn’t even bother going over the other issues because it was obvious he didn’t care at all. I really don’t think we were being unreasonable.
We walked out just kind of stunned. I genuinely felt gaslit, wondering if we were overreacting.. but no, we were served bad food that the server knew was bad, got charged extra for things that made no sense, and were met with attitude when we tried to understand the bill.
It’s honestly such a shame because we’ve loved this place for years, but that experience was so unprofessional and uncomfortable that I don’t think we can come back.