Bonfire & Barrel is a new restaurant and lounge located at Schram Vineyards. Enjoy brick-oven pizzas, skillets, shareable boards, wine, beer, and cocktails—all in a relaxed, rustic-chic setting with indoor seating and full bar with TVs for the big game. A dining experience like no other in wine country. Happy Hour Menu Tue-Thurs. 2-5pm. We do not accept reservations for food service, but will have additional building and spaces open during peek times. Please see Schram Vineyards website for more information on scheduled tastings, group visits and more.
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Bonfire & Barrel Restaurant at Schram Vineyards
Schram Vineyards | Winery, Brewery & Dining in Waconia MN
Bonfire & Barrel (@bonfire_and_barrel) · Waconia, MN – Instagram
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Today marked my third visit to your establishment. On my first two visits, I found the service and ambiance to be decent, which encouraged me to return. However, today’s experience was notably different and troubling.
I arrived at the restaurant around 1:22 PM. Upon entering, I greeted the gentleman by the front door with a polite “hi” and asked how he was doing, but unfortunately, I received no response. Assuming he may not have heard me, I proceeded inside and seated myself in one of the booths. I waited for approximately 15 minutes, yet neither of the two waitresses acknowledged me or offered service—no water or menu was provided. Meanwhile, other patrons seated just a few feet away were being tended to promptly.
Given this treatment, I cannot help but feel that there may be an element of racial discrimination at play, particularly from the waitstaff. During my last visit, I sat at the bar and received excellent service, with the bartenders attending to us well. It is important to note that I consistently leave a 20% tip to acknowledge good service, so tipping is not an issue in this case.
I had even recommended your restaurant to friends, but after today’s incident, I must reconsider. I sincerely hope this feedback reaches you, and that you do not share the same sentiments as the waitresses seemed to exhibit. It is crucial for a business to treat all customers equally regardless of nationality or ethnicity, and failure to do so risks alienating potential patrons.
While I understand that the restaurant owner ultimately decides the standards of service, I urge you to address this matter to ensure all guests receive respectful and equitable treatment.
Regrettably, based on my recent experience, I cannot recommend your restaurant to members of the Hispanic community or other ethnicities at this time.
Thank you for taking the time to consider my feedback.