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Address and Contact Information
Address: 7155 N Wickham Rd #7538, Melbourne, FL 32940
Phone: (321) 254-4455
Website: http://bellalunasuntreee.com/
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Bella Luna Restaurant & Pizza
Home · Menu · Online Ordering · Catering · About Us · Directions; Become a VIP; Sign In. Tuesday Special – Medium Cheese Pizza, Get $5 off!
Bella Luna Restaurant and Pizza | Melbourne FL – Facebook
Dine in – Take out – Delivery. Home of the 24″ pizza. Italian restaurant and pizzeria. Bella Luna.
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Use your Uber account to order delivery from Bella Luna Restaurant & Pizza in Central Atlantic Coast, FL. Browse the menu, view popular items, …
Reviews
MariaElena Massimino
I never write reviews – but for this issue that occurred I felt a need to write a review.
I had ordered a week in advance 15 large pizzas and 2 large party salads for my family get together that was to be after my rehearsal for my wedding. I ordered as I said and paid the restaurant in full for all the food $336.00+ for everything. Samatha took my order and promised and guaranteed that the 15 pies and two salads would be ready for pick up on December 4 as I requested at 6 PM for family members to pick up for me as I was at my rehearsal for my wedding.
At 6:30 my relatives that I had sent over to get the pizzas went there to pick up the full order that should have been ready by 6 PM.
I had over 40 guests waiting at my clubhouse for the food that was not ready for my family members who were picking it up for me and did not receive the food until 7 o’clock. One hour later then requested and promised!
This is very upsetting this kind of customer service. I paid them a lot of money. This wasn’t just a $20 dinner. This wasn’t even $100 dinner. This was almost $400 worth of food and ordered a week before with specific instructions to have it ready and waiting by 6 o’clock of the ordered pizzas and salads. Very upsetting service that they didn’t even fulfill the requested time and was one hour late. I had guest waiting for food that had traveled not only from out of state, but even out of the country to come for our family gathering, and it was quite embarrassing. There was no apology from the restaurant, not I’m sorry and there was not even an offer of compensation for the screwup and bad customer service and it was very disappointing.
Though they make a very good pizza pie, which I will not take that away from them. But for their customer service and how they handle the situation I will not be returning to the restaurant for any future purchases.
I just felt that they handled it very unprofessional and lack of empathy for their falling short of not satisfying the order in a timely fashion that was requested a week before and one hour late to receive everything that was paid in full a week before.
I guess they felt because I was already paid in full, they really didn’t care to see or go above and beyond in customer service to fulfill what I had asked them a whole week earlier. They had stated prior they could handle this large of an order in the time requested. But unfortunately, I had over 40 people waiting in a clubhouse for food that still was not done or received by my pick up relatives for my event.
So as I said, I normally do not do reviews, but their customer service and how they handled falling short, left a lot to be desired as a business.
****Sad to see not a word / comment / or apologize by the restaurant after posting this about a week ago now. ****
Confirms my feelings of customer service, they are lacking any care to the consumer.
… moreI had ordered a week in advance 15 large pizzas and 2 large party salads for my family get together that was to be after my rehearsal for my wedding. I ordered as I said and paid the restaurant in full for all the food $336.00+ for everything. Samatha took my order and promised and guaranteed that the 15 pies and two salads would be ready for pick up on December 4 as I requested at 6 PM for family members to pick up for me as I was at my rehearsal for my wedding.
At 6:30 my relatives that I had sent over to get the pizzas went there to pick up the full order that should have been ready by 6 PM.
I had over 40 guests waiting at my clubhouse for the food that was not ready for my family members who were picking it up for me and did not receive the food until 7 o’clock. One hour later then requested and promised!
This is very upsetting this kind of customer service. I paid them a lot of money. This wasn’t just a $20 dinner. This wasn’t even $100 dinner. This was almost $400 worth of food and ordered a week before with specific instructions to have it ready and waiting by 6 o’clock of the ordered pizzas and salads. Very upsetting service that they didn’t even fulfill the requested time and was one hour late. I had guest waiting for food that had traveled not only from out of state, but even out of the country to come for our family gathering, and it was quite embarrassing. There was no apology from the restaurant, not I’m sorry and there was not even an offer of compensation for the screwup and bad customer service and it was very disappointing.
Though they make a very good pizza pie, which I will not take that away from them. But for their customer service and how they handle the situation I will not be returning to the restaurant for any future purchases.
I just felt that they handled it very unprofessional and lack of empathy for their falling short of not satisfying the order in a timely fashion that was requested a week before and one hour late to receive everything that was paid in full a week before.
I guess they felt because I was already paid in full, they really didn’t care to see or go above and beyond in customer service to fulfill what I had asked them a whole week earlier. They had stated prior they could handle this large of an order in the time requested. But unfortunately, I had over 40 people waiting in a clubhouse for food that still was not done or received by my pick up relatives for my event.
So as I said, I normally do not do reviews, but their customer service and how they handled falling short, left a lot to be desired as a business.
****Sad to see not a word / comment / or apologize by the restaurant after posting this about a week ago now. ****
Confirms my feelings of customer service, they are lacking any care to the consumer.
Nancy Povorotney
This restaurant by far is the best Italian restaurant I have been to in Brevard County. They make their own meatballs and sauce. It is the best I’ve ever had other than the east coast. Everyone needs to try this place and stay out of bizarro.
… moreN S
Fresh ingredients, and it was nice that they include olives and meatballs as well as all of the other traditional toppings that are found on a supreme-style pizza.
The dough and sauce were very fresh and flavorful as well.
It was my first time eating here, so I’m curious to try some of their other pizzas and pastas next time, as they looked good in the pictures!
… moreThe dough and sauce were very fresh and flavorful as well.
It was my first time eating here, so I’m curious to try some of their other pizzas and pastas next time, as they looked good in the pictures!
Patricia Foster (Mayalilium)
Jordan was awesome
Everything was good. The food was really hot.
The Alfredo with the bread sticks was yummy.
The marinara was good. The spaghetti was really good.
The sauce on my chicken picatta was a lil thin and so hot it was not tasty unfortunately.. I thought it came with Angel hair but I got spaghetti.
The restaurant is clean.. and lovely inside.
But at night the outside is not inviting. The windows are blacked out and the sign is unreadable.. so my husband said it looked shady.
But it was good on Google reviews so luckily we went in. It is good.
Didn’t get a chance to check out the chocolate mousse cake.. but will next time!
… moreEverything was good. The food was really hot.
The Alfredo with the bread sticks was yummy.
The marinara was good. The spaghetti was really good.
The sauce on my chicken picatta was a lil thin and so hot it was not tasty unfortunately.. I thought it came with Angel hair but I got spaghetti.
The restaurant is clean.. and lovely inside.
But at night the outside is not inviting. The windows are blacked out and the sign is unreadable.. so my husband said it looked shady.
But it was good on Google reviews so luckily we went in. It is good.
Didn’t get a chance to check out the chocolate mousse cake.. but will next time!
Nanci Chetta
First time there. Food was really good server was nice and atmosphere was quite. Only thing was at the end when we received the bill the prices were more than advertised on the menu. When brought up, The server and manager stated that they were ok illegally charging me to use my debt card as a credit card because everyone else does it. Also told us that it was an upcharge for a Caesar salad and the soup of day. I stated we were asked soup or salad with our meal and not told about the upchage. We were fine paying but let us know, Don’t be shady.
… moreLola Grace
Great food. Chicken Parmesan was full of flavor. Pizza, bread were delicious too.
Great service each time.
… moreGreat service each time.
Tony C.
I came in on Saturday, 25 October because my normal go to Italian restaurant, Manny’s pizzeria was closed. I ordered the gnocchi marinara and I hate to say, but it was absolutely disgusting. Coming from an Italian background and having lived in Italy, I can say there is nothing Italian about this place.
… moreErin Kling
I wish I could say I liked this place more. It’s okay. The red sauce is a little too sweet for me. They advertised a pizza special on Tuesdays, but it is only for take out. I will go back because it is close and quaint. The breadsticks were good!
… moreChensi Ouyang
Old school interior. Service was prompt. Food was average. The best was the garlicky bread appetizer. The pizza crust was too dough-y. The lasagna was not flavorful and benefited from hot sauce.
… moreAngela Z.
I ordered the Meat Deluxe Pizza, it came warm and tasty very good! There wasn’t too much grease and it was easy to pick up without to cut the slices more.
… more