J T
I’ve always loved Arby’s. This exact location has ruined that. I did an Uber Eats order and some Arby’s employee gave one quarter cup of au jus for two French dips. How difficult is it to have two cups for two items? Mind you, you paid for it…. There was also some weird stuff on top of the sauce. Looked like spit. We threw it out. I’ve never had a problem ever at an Arby’s. If we want something from Arby’s, we will drive to any location but this exact one. Disgusting.
… moreKathryn Karth
Forgot my coupon and Arby’s would not give me a discount or a senior discount. Also, I ordered and PAID for French Dip and Swiss and employee forgot what I ordered in about 10 seconds, including the type of drink. On top of all of this, there was no Swiss on my sandwich.
… moreHarley Gibbs
Barely any meat on the bun and what was on there was cold.Ended up with broken pieces of curly fries not even complete
… moreJason Worgull
Picked up food from the drive through 11/3/24 at approximately 2:15pm. Ordered five roast beefs and fries. Asked for 15 horsey sauces for our sandwiches. Got home and was only given one. One sauce for 5 sandwiches? It would have made more sense if they forgot them. Drove 15 minutes back to the restaurant. Pulled up directly to the drive through window and beeped the horn. Employees were sitting on counters, which is unsanitary to say the least, talking and looking at each others phones. One employee came to the window while the others didn’t even acknowledge a customer was present and continued sitting on the counters, deep in conversation. Explained the situation and given some sauce. No apology given! Meanwhile our food remained sitting at home and cold when we were able to eat. These particular employees had no pride in what they are doing or customer service skills. Bad experience to say the least. Will not be back to this location.
… moreBrittany Balsitis
Food was fine but the unsweetened tea smelled like it had been sitting for days. I almost drank it but the smell was overwhelmingly horrible. Doesn’t seem like they change it out or clean it at all.
… moreDeanna Glish
Only one car ahead of me in the drive through. I ordered 1 sandwiche and a fry. I was told to pull ahead… I waited at least 10 minutes and so did the guy ahead of me. In my opinion that’s too long and totally unacceptable.
… moreSteven
Food is always awful here. I haven’t gotten one order of food home and found it to be correct or well made. I’ve contacted corporate several times, still no improvements. We won’t be eating here again. The Arbys app was broken, would not allow checkout. Store would not allow any deals or otherwise. Still waited 15 minutes in line to on e again be very disappointed. Maybe it’s a New Berlin thing, where they don’t care about the quality of their food… or maybe it is just this one. I don’t know. Gross! $35 dollars for a few items ill-prepared and incorrect. No thank you.
… moreRebecca Jean
We just saw the employees teasing and putting stuff in another employee’s face and laughing. I’m not sure what kind of highschool cafeteria this is but obviously nobody has any control of that place. Do better Arby’s (and parents).
… moreDiana Bulnes
Usually good food and service. Last visit no beef. They said it would be at least half hour so the order taker suggested we get the the fish cheddar. We figured we would try it. After we ordered, found out it wasn’t cooked so we still had to wait.. maybe suggest something available! but yeah… they are usually good. Just having an off day I guess.
… moreWI Biker
Our visit started off very strangely coming in for lunch as upon entering we immediately noticed the lights were not on inside the restaurant. I’m not sure if they were trying to save energy but the darkness on a partly cloudy day made for a strange vibe. It should have gave an indication to turn around and go elsewhere but we pressed on with ordering. The food took about 20 minutes to come out with the hope that it would be hot but that wasn’t the case. Everyone else in the restaurant was experienced the same. Based on this visit, I won’t be coming back and recommend you steer clear as well. Arby’s is good but not here.
… more