Allison Kuc
Very disappointing. Wanted a shake but the ice cream machine was down. Ordered 2 large fries and a Beef & Cheddar Sandwich. Fries were soggy and definitely had been sitting out for a while. Sandwich was just a disaster. Barely any cheese, and WAY too much Arby’s sauce. The bottom bun was so soggy from the amount of sauce it was falling apart. Can’t believe they think it’s okay to even serve food that looks this bad. They weren’t even busy or anything, we were the only car in the drive thru! Used to be so much better but now it’s a shame, disappointed almost every time. At this point it’d be better to close the restaurant due to understaffing and lack of customer service.
Update: Another disappointing trip. Once again they weren’t busy. Received really overcooked burnt fries and the wrong flavor shake. It was just regular vanilla flavor with cinnamon on top… Not the Cinnamon Caramel Shake. The girl working had seemed nice enough, but unfortunately can’t do the job very well.
… moreMr. E
Place was unkept and dirty. I’ve been here many times yet lately it’s become dirtier and dirtier. Fires on floor, pans on floor catching fallen fries and grease. Lobby tables unwiped even though I’m the only customer. This location has went to the pits. Returned on 7-29-23 to try the fish strips. They’re made with the hush puppies batter. Not very good at all. The floor is still sticky, you can hear yourself walk.
… moreRobin Harris
Smh im just learning how eat again due to illness so protein is important fish time smh again this sandwich is disgusting im already home wish I would have looked wont get anymore food from this store this is really sad want my money back
THE. YOU SEND ME A MESSAGE ABOUR SOME COUPONS BRUH THISBTHEBTHIRDBTIME I WANT MY MONEY BACK FOR THAT NASTY MEAL!! IM NOT EATING HERE ABYMORE EVER ILL REPORT THIS TO BETTER BUSINESS!!
… moreAshlee Dalrymple
Such great customer service tonight. Very friendly and made sure I had all of my food before I left!!
… moreTanya West
Was not pleased with the food. Service was ok. After waiting for 15 mins to get to the speaker to order was asked to wait… Then as we get to window to pay the girl seemed irritated that someone else was ordering. She was still nice to us. But our food was cold. Fries were not even hot or fresh. My cheese was not melted on my chicken sandwich. I understand everyone is short handed but i would have waited a few more minutes for fresh food. Warmed it up when got home.
… moreKile Copley
Don’t know what happened to this place but they went downhill fast my order was completely wrong I ordered a ham and melt and ended up with some chicken patty covered in lettuce so check your orders they can’t get it right either seems to be a common thing with food places on McKinley
… moreQuentin Reid
If I could put a zero star I would that’s why I left all the other zero I went here twice in the past couple months first time lady was very rude felt rushed second time I went back only because I was in the area hoping it was somebody else working nope same lady and didn’t really get her name but come to find out she’s the manager smh same rudeness same thing felt rushed when I got home my food was still red in the middle at that point I was over it now I will never ever ever ever go back to Arby’s on McKinley
… moregruby
When I was a young lad, I hated Arby’s with all my heart. The only good part about this franchise is how well they do their shakes. However, the servers at this particular resturaunt have cooked the best chocolate shake this meat bag has ever experienced. The man at the drive thru even said that it was cooked to perfection, which was medium rare. It guaranteed the quality that I did not expect. This was excellent service. Everyone who had worked at 8:45 PM on May 19th, 2022 deserve a raise, or even a promotion. God bless Arbyrica.
… moreM Mathews
The service here is top tier. I was confused with my order and they were super understanding her patience was unmatched.
… moreTommy Dixon
The person taking the order was horrible talked very quiet and got what seem like a lil angry when I didn’t give her the right change bc I couldn’t hear her correctly the said nothing to me about when my food would be out I sat outside the window for about 15 mins and my food was still under cooked I’m disgusted that I just ate raw chicken
… more