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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 2151 E Laraway Rd, New Lenox, IL 60451
Phone: (815) 463-9471
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Fast Food in New Lenox, IL at 600 West Maple | McDonald’s
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McDonald’s, 2151 E Laraway Rd, New Lenox, IL 60451, US
In the heart of New Lenox, IL, stands a renowned McDonald’s location, part of a fast-food empire established back in 1940.
Reviews
Stephanie Guistolise
EDIT AFTER A 40 MIN DRIVE HOME:
One of the wraps ended up being a spicy wrap…. Don’t know how that happened since I ordered 2 ranch ones. The tag on it said Ranch too…. FFS this has to be a joke
ORIGINAL REVIEW 》》》》Ok, so normally, I don’t even bother doing good reviews for places i don’t visit often, but tonight, I’m a little agitated. I came here after work. Went through the drive-thru. When I finally got to order, I had a back and forth with the person taking my order because she didn’t understand what I was asking for apparently, someone else ended up speaking to finish my order.
I ordered
-2 Ranch Snack Wraps, Medium Fry, Medium High C, with no ice
-2 Double cheeseburgers
-2 packets of honey
-Extra salt packets for my fries
The burgers were from the “Mc Value” section. They kept trying to tell me that it wasn’t on the menu and that I was actually trying to order one of the $6 meal deals, which I was not.
I kept saying “Double Cheeseburger” and the first associate kept saying “McDouble” and I kept saying no “Double Cheeseburger, buy 1 for $3.99, get 1 for $1” on the McValue Section.
A second person came on and asked if I wanted 2 packs of nuggets…
“NO, 2 Double Cheeseburgers, Buy 1 for $3.99, get 1 for $1”. She said I asked for a “McDouble,” and that only comes in the meal deals. I said, “No, I didn’t say mcdouble, she did. I want 2 Double Cheeseburgers. ” 2nd associate said ok, The correct thing popped up on the screen and finally got to pull up.
The associate who charged me at the 1st windows was nice, very polite, and no issues.
The associate at the 2nd window had an attitude and an RBF… I get it. It’s busy and late, but there’s no reason to take it out on me.
I got my food, drink, and a bad experience, but no honey and no salt.
Whatever, I’m not waiting in line or going in to get it…. I’m kinda PO, but I’m gonna eat it anyway….
I know it’s not skin off your guys back, but I’m not coming to this location again.
The missing condiments, bland food, waiting and going back&forth just to order, isnt worth my money or my time.
I hope you guys get it together and have a better night.
Time Line:
I got in line to order at 8:56pm
Placed my order at 9:06pm
Paid at 9:19pm
I received my order at 9:22pm
… moreOne of the wraps ended up being a spicy wrap…. Don’t know how that happened since I ordered 2 ranch ones. The tag on it said Ranch too…. FFS this has to be a joke
ORIGINAL REVIEW 》》》》Ok, so normally, I don’t even bother doing good reviews for places i don’t visit often, but tonight, I’m a little agitated. I came here after work. Went through the drive-thru. When I finally got to order, I had a back and forth with the person taking my order because she didn’t understand what I was asking for apparently, someone else ended up speaking to finish my order.
I ordered
-2 Ranch Snack Wraps, Medium Fry, Medium High C, with no ice
-2 Double cheeseburgers
-2 packets of honey
-Extra salt packets for my fries
The burgers were from the “Mc Value” section. They kept trying to tell me that it wasn’t on the menu and that I was actually trying to order one of the $6 meal deals, which I was not.
I kept saying “Double Cheeseburger” and the first associate kept saying “McDouble” and I kept saying no “Double Cheeseburger, buy 1 for $3.99, get 1 for $1” on the McValue Section.
A second person came on and asked if I wanted 2 packs of nuggets…
“NO, 2 Double Cheeseburgers, Buy 1 for $3.99, get 1 for $1”. She said I asked for a “McDouble,” and that only comes in the meal deals. I said, “No, I didn’t say mcdouble, she did. I want 2 Double Cheeseburgers. ” 2nd associate said ok, The correct thing popped up on the screen and finally got to pull up.
The associate who charged me at the 1st windows was nice, very polite, and no issues.
The associate at the 2nd window had an attitude and an RBF… I get it. It’s busy and late, but there’s no reason to take it out on me.
I got my food, drink, and a bad experience, but no honey and no salt.
Whatever, I’m not waiting in line or going in to get it…. I’m kinda PO, but I’m gonna eat it anyway….
I know it’s not skin off your guys back, but I’m not coming to this location again.
The missing condiments, bland food, waiting and going back&forth just to order, isnt worth my money or my time.
I hope you guys get it together and have a better night.
Time Line:
I got in line to order at 8:56pm
Placed my order at 9:06pm
Paid at 9:19pm
I received my order at 9:22pm
Dave Messing
Breakfast is always top notch. Had dinner with the family multiple times and can’t be silent no more. Minimal fries and Big Mac was skimpy along with just one slice of cheese. If we are paying these prices it should be made to basic order.
… moreEmily Kuse
Service has always been relatively fast and friendly but foods always inconsistent. Sometimes super hot and fresh, other times dry. Sometimes overly covered in sauce, other times barely any at all. And then there’s the times it’s barely put together in the wrapper.
… moreJosh Gray
there’s a female manger who mostly works night shifts.. and has litterally no respect for anyone. always has a attitude issue and acts like it’s a problem to take a order. i refuse to come to this location anymore which sucks because it’s the closest to my home. honestly this place should just close. terrible customer service all around, no matter who i’m dealing with.
… morematt livesay
Just very frustrated with continuous errors and no way to address. While errors happen, there is no way to contact or address. Most recently order 1 meal and 1 items and they messed up the burger, gave the wrong size fry, and didn’t include sauce for nuggets on the same order.
When I went in to correct, I was second in line and after 12 minutes I gave up as they were not going up to the register at all to deal with or address concerns. I tried to submit a complaint through their app and with all the required fields, it failed 5 times resetting because it didn’t accept the info or I looked at the receipt so it reset. It’s intentionally circuitous to avoid addressing or dealing with anything.
… moreWhen I went in to correct, I was second in line and after 12 minutes I gave up as they were not going up to the register at all to deal with or address concerns. I tried to submit a complaint through their app and with all the required fields, it failed 5 times resetting because it didn’t accept the info or I looked at the receipt so it reset. It’s intentionally circuitous to avoid addressing or dealing with anything.
Leonard “Leo”
Nice staff clean and fresh store, local area, larger parking area. Local to light easy to get out. Fresh food staff was Friendly and you can tell they were enjoying there work place, quick food and was hot. Restrooms were clean and smelled good. Local lot allows larger vehicle parking.
… moreDebbie
The McDonalds on Laraway in New Lenox is my favorite location to eat inside. A very nice young lady named Kaylen took our order and delivered it to our table with a sweet smile. And again when we ordered dessert. Nice location with nice employees.
… moreMiss Ma’am
I don’t know why I even bother to stop at this location. I placed an app order, with all of the instructions literally written out. I paid extra for cheese and there’s no cheese on my burger. I ask to swap out the apples for another mini fry, they give me apples. Lastly, the coke was only 2/3 full. Never again will I give this location my money.
… moreMatt “Mindset” Lucas
They be skimping hard on the fries. Definately check your bag before you pull away. Happened multiple times now
… moreEddy Gonzalez
No complaints about the food Just need a little more friendlier service at night
… more