
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: Town Ctr, 266 Dundas St E, Trenton, ON K8V 5Z9, Canada
Phone: +1 613-392-7400
Menu Photos
Order and Reservations
Order: Order online
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Reviews
We waited more than 10 minutes in the drive-thru, and the car ahead of us appeared to be waiting even longer. When I asked what was going on, an employee mentioned they were short-staffed. I completely understand that happens, but clear communication and urgency go a long way.
While we were at the window, one employee delivered the food while another stood nearby and stared at us without saying anything, which felt uncomfortable. I also noticed a manager in the back working on a clipboard. During a rush, it might help if management can step in to support the front line, even briefly.
Earlier, I had gone inside to use the washroom and saw several staff members present. In my own experience running night shifts with fewer people, we still prioritized keeping orders moving, communicating delays, and pulling cars ahead when possible so others didn’t have to wait.
Unfortunately, by the time we got home, both my son’s food and mine were cold, which added to the disappointment.
I know how hard these jobs can be, and I’m not expecting perfection. I just hope the team can focus a bit more on communication, teamwork, and customer care during busy times.
For comparison, I’ve had consistently great experiences with the Trenton location — fast, friendly, and organized.
The staff here are consistently professional, friendly, and genuinely personable. You don’t feel rushed or treated like just another car in the drive-thru. They actually care, and it shows.
They go the extra mile with service. Little things matter, and they nail them. For example, they don’t hand you your coffee by gripping the lid where you drink from after handling cash. That attention to hygiene is rare and seriously appreciated.
What really sealed it for me was when they knew my regular order and even wrote my name down. That’s next-level customer service. Absolute chef’s kiss.
This location sets the standard for how fast food should be done. Keep doing what you’re doing. It doesn’t go unnoticed. ❤️
Thank You folks!!
I understand things can get busy, but a quick update or acknowledgment would have helped. We tried to ask for an ETA, but there was no response from the window.
Lots of seating, the playroom, but you don’t want to sit close to unless you’re deaf because you will be after
Congratulations on wait times that exceed the CRA’s. Real innovative stuff here.