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Your local Richmond Subway® Restaurant at 5 Ridge Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Reviews
Trisha Wilson
Service with a smile….i think not! That’s okay because I just did not tip for that reason alone. Now I open my sandwich….which I expected to be a mess due to lack of care from employee today at 1130am. Didn’t stuff stuff in sandwich, just closed it and everything is pouring out. Could only eat half of it due to poor sandwich-making skills.
… moreC. Marie B.
Ordered 2 subs and a Cinnabon. Both subs were supposed to be toasted. The bread was very soft, almost soggy. I saw the employee put it in the oven to be toasted however it definitely is not toasted. The tomatoes were old and mushy. The cinnabon stick was very dry. Maybe it was a day old one? Very disappointed.
… moreLaura Rice
Robin the manager is very rude. Screwed up both of our sandwiches Gave me minimal customer service….. just attitude.
My sandwich had nothing on it that I requested but the chicken and then gave me attitude and hard time and told me that I had no reason to be rude when she had to remake my sandwiches that I paid $30 for…… She might be the manager, but she definitely doesn’t know any customer service skills.
When you order online, you wanna be able to just go in and pick it up not have to stand there after you’ve already ordered an hour before watching them remake your sandwich sandwiches that you had already planned on eating….
It’s called taking accountability for your actions, especially when you’re in customer service deal with the rudeness and just apologize and leave it like that. Don’t interrupt your customers, tell them their being rude and cut them off and start smirking at them.
… moreMy sandwich had nothing on it that I requested but the chicken and then gave me attitude and hard time and told me that I had no reason to be rude when she had to remake my sandwiches that I paid $30 for…… She might be the manager, but she definitely doesn’t know any customer service skills.
When you order online, you wanna be able to just go in and pick it up not have to stand there after you’ve already ordered an hour before watching them remake your sandwich sandwiches that you had already planned on eating….
It’s called taking accountability for your actions, especially when you’re in customer service deal with the rudeness and just apologize and leave it like that. Don’t interrupt your customers, tell them their being rude and cut them off and start smirking at them.
Neil Skelton
I’m just getting completely honest here;
I was so excited to see this place come into the Richmond area when it first opened up I remember them tearing down the little shed and propping up this really nice establishment for a DD and a subway..
Fast-forward many years now.
I am no longer a customer, and it saddens me because I am once again driving almost an hour round-trip to get a decent meal without stopping at an overpriced gas station.
They used to make excellent sandwiches and there’s a gentleman there that does an amazing job still to this day.
However,
I’m not sure what happened whether it was the policy or what not but the fact remains that the sandwiches have gone up almost 40% in price and they have lost 40% of their fillings/ portions.
I’m not sure what the prices say on the menu but my very basic BLT without condiments came to $12.
And I’m pretty sure I had all of three dollars worth of ingredients and a big piece of bread.
Either allow your employees to put more ingredients in the sandwiches, if they are allowed, then please train them again to put food in this sandwiches. It’s very expensive to not be able to eat and if you are experiencing a lack of business, this is 100% why, I’m a local I know almost everyone around here and I know what everyone complains about and this is a top complaint in the area when it comes to eating subway not filling their sandwiches in Richmond is a common Topic between grumbling locals.
I sincerely hope this helps. I hope it helps your guys business volume. I hope it helps people get their stomach filled up with something besides bread. For $12 and I hope after this, somebody actually reads it and follows through, it would be great to be able to stop by again.
I can’t add photos as I was too hungry and ate the entire thing in just several little bites and I’m still starving, it was legit like eating bread.
… moreI was so excited to see this place come into the Richmond area when it first opened up I remember them tearing down the little shed and propping up this really nice establishment for a DD and a subway..
Fast-forward many years now.
I am no longer a customer, and it saddens me because I am once again driving almost an hour round-trip to get a decent meal without stopping at an overpriced gas station.
They used to make excellent sandwiches and there’s a gentleman there that does an amazing job still to this day.
However,
I’m not sure what happened whether it was the policy or what not but the fact remains that the sandwiches have gone up almost 40% in price and they have lost 40% of their fillings/ portions.
I’m not sure what the prices say on the menu but my very basic BLT without condiments came to $12.
And I’m pretty sure I had all of three dollars worth of ingredients and a big piece of bread.
Either allow your employees to put more ingredients in the sandwiches, if they are allowed, then please train them again to put food in this sandwiches. It’s very expensive to not be able to eat and if you are experiencing a lack of business, this is 100% why, I’m a local I know almost everyone around here and I know what everyone complains about and this is a top complaint in the area when it comes to eating subway not filling their sandwiches in Richmond is a common Topic between grumbling locals.
I sincerely hope this helps. I hope it helps your guys business volume. I hope it helps people get their stomach filled up with something besides bread. For $12 and I hope after this, somebody actually reads it and follows through, it would be great to be able to stop by again.
I can’t add photos as I was too hungry and ate the entire thing in just several little bites and I’m still starving, it was legit like eating bread.
Shawn McKeough
No Stars if possible. The subway in Richmond is dirty and gross, the employee is not wearing gloves, cross contamination and the 2 female employees took sodas and refused to wear masks in the store, but telling customers to wear them…. check your cameras if you don’t believe me. Time is 620pm to 630pm.
… moreGary Carter
Robin and her staff have done an incredible job helping us organize an ‘end-of-the-year’ field day luncheon for our middle school. Thorough, transparent and willing to accommodate at every step! We appreciate all their hard work and look forward to working with them again in the future!!! Thanks again!!!
Gary V. Carter, CAA
Richmond Middle School
… moreGary V. Carter, CAA
Richmond Middle School
Zach Pinkham
The 2 lady’s working were amazing!!! My sandwiches were amazing and they both was very polite and kind 🙂 I will definitely be back ! They were awesome ! Keep the good work up ladies !!!
… moreSeth Folkers
We arrived at 8:50 ready to order three sandwiches. The worker lied to my wife, stating that they actually close at 9:00 and that the sign was printed wrong. We were grateful that Arby’s down the road was still open.
… moreChristy Jens
Online ordered – sandwich was entirely messed up and missing parts. How can you mess up and order that’s written out.. saddest sub I’ve ever had
… moreMatt Ducatt
Manager does not know how to make a sandwich. Can’t cut the bread straight and in the middle, throw the veggies all over the sandwich and paper, and can’t nicely pack the sandwich before wrapping it. Happens everytime, I go for the convenience after a long day specifically.
… more