Leigh Anne Philips
Had a great experience and breakfast at the Montclair Rd. Waffle House today! Claire, my server, was polite and took my order promptly. My food came out very quickly, was hot, and when I asked for the bacon to be cooked a bit crispier, she quickly obliged my request. The highlight of my solo dining, eating at the counter, was my interaction with the Relief Manager, Tre. He was busy washing dishes, working hard and we had a nice conversation while he was doing all of this. He was polite, professional and I was very impressed at how he interacted with his co-workers. He took pride in his job and it mattered to him that all the employees were working hard too. I really appreciated that the employees weren’t yelling at each other, which I have witnessed at other locations. Tre should be considered for a permanent manager position. He would be great!!
… moreNatalie Humphrey
If I could give 0 stars, I would! Online order was Not ready until 25 minutes after. Food was blah and not much meat in my sandwich with burnt bacon. Will Not be back here!!
… moreJohn Derry
I can’t understand all the negative reviews….. this place is truly fantastic, the food was perfectly cooked, the staff were super friendly, welcoming and really looked after us from start to finish. The place was clean, tidy and I can’t fault it at all
… moreJason Nicklaus
It’s Waffle House if you live in the South you know what to expect. Door was good service was great but my friends and I went here after a concert and expected to sit and talk and eat for a bit. The issue was this was a Waffle House that closed their lobby at a particular time and you could only order at the walk up window. I can’t be too mad they did advertise that on their map listing it just wasn’t something a noticed and my first encounter with such a location that shut down their dining room. I’m not familiar with the area but it seemed safe so we asked if we could order and eat there in the parking lot and they were accommodating and we just turned my truck tailbed into a table and ate dinner. So while the food was good the staff was accommodating just check their dining room hours if you expect a late night meal with friends after an event unless of course you enjoy outdoor dining.
… morechckduck
Walked in. No one greeted me. There was nobody in the restaurant besides me and they acted as if I was bothering them. So I left and went down the street to another Waffle House where I was greeted with kindness
… moreTim Suggs
I got my usual “All Star” breakfast plate, with 2 eggs, over well, bacon, hash browns, toast and a Waffle Waffle. My Wife, got an egg and cheese on Texas Toast breakfast sandwich. Our food, was next to perfect! My eggs, were exactly as I had ordered them, and delicious. Bacon was VERY crispy, just a tad too done, to the point that the bacon strip literally exploded into many small pieces with each first bite. Toast, was perfect. Hash browns were also perfectly cooked. And my Waffle Waffle, was almost cooked to my definition of prefect. Had a slight “crunch” with each bite, which needed to be just a little more done for the perfect crunch. Waffle Waffle syrup was ready and waiting on the table. My wife’s breakfast sandwich, (which I ate half of…) was heavenly!
NOW… THE SERVICE…
Being a Server at Waffle Waffle, is like learning to walk a tight wire. It ain’t easy! My Daughter, has been a General Manager/Trainer in the Food Industry, he entire working career, so I know, what’s “supposed” to be happening, and when. WELL… This new Waffle Waffle, hasn’t even been open a WEEK, and their Servers are sinking fast!
Today’s staff, consisted of 3, very experienced (pronounced, old, tattooed, and rude/uncaring) female servers, and 3 obviously, brand spanking new female servers. “Normally”, with a franchised eat hole, there is a “Training Staff” that works/trains all the new hires, and indoctrinates them in the “proper” way to do EVERYTHING. And they stay, about a MONTH, before cutting the apron strings and moving on to the next opening store.
There was no sign of anything “Training”, at all. Matter of fact, it was “old” vs. “new” servers, arguing with each others, with the cooks, AND with the customers!!! This entire Server staff, was individually, self centered. And I’ll be the first to point out that “quality” employees, aren’t just out there, waiting to be plucked from a tree like a shiny apple. No, I’d say the ratio of good food workers to bad workers, is something like 1 in a 100. For you to get 10 GOOD hires, you’ll have to go through 1000 BAD employees first. So I understand, but day um, this was a ticking bomb.
The “behind counter” area, was also a disaster! Filthy, covered with ripped off parts of boxes, food, to go sacks, all just getting kicked around in the floor. Made you worry about what was getting kicked up into your food! We can only hope, that what we saw was a “clash of previous experiences” whether it was a Dairy Queen trained Server, a Wings-N-Things trained cook, and a couple of “Momma Trained” home cook/servers, all competing against each other with the only “training” they had to fall back on.
Considering, most of the BHM area Waffle Waffle’s, have suddenly and mysteriously CLOSED (Hoover, Vestavia, Trussville), then it looks like we’ll be back to this location, out of necessity, if for no other reason. So we’ll see how this new store slowly evolves over the next year. Will it be the “Shining Jewel” in the BHM Waffle Waffle Crown, or will it be like so many other Waffle Waffle’s, a “floater”, that just circles the bowl??? Only time will tell.
… moreAnna
Food was amazing! However, I made an order online and arrived at the appropriate time, but the food was not ready until 30 mins past time. There were at least 10 waiters and plenty of cooks, but they were more focused on flirting with customers then making my order!
… moreTJ
Order 10 pecan waffles 4 were just thrown on top one was plain with no topping. Lazy and unprofessional!
… moreTaylor George
This waffle house was a wonderful experience! Me my boyfriend and my sister came here last night for dinner and we were greeted the minute we walked in!! Our server Jacob was attentive and very kind! We aren’t from the area but we travel here a bunch because our grandparents are locals!! We will definitely be back!!
… moreKiKi Andel
This was my very first time eating at a Waffle House (I’m 62) Everything was great! The staff was warm and welcoming. The breakfast was solid and the restaurant was very clean. My full meal was only $12, which was shocking to me for an omelet, hash browns, 2 slices of toast and tea. I’ll definitely be back!
… more