Who’s Samantha Anyway?
Number one, the Cashier Theo is just a sweet and amazing human. He always makes me smile and is always a pleasure.
Jane is also amazing. I can’t say a bad thing about any of the staff here. Everyone is amazing. The food is always right and if there is a hint of a problem they deal with it kindly and effectively.
Probably the best location I’ve ever been to. ❤️
… moreAlice Greenman
I ordered delivery through the Panera app but the DoorDash driver that delivered it out my drink and food in front of my door and when I opened it the drink spilled all over everything. I called this Panera and the gentleman that answered was so kind and helpful. They offered me a full refund but I asked if they could just resend my order. He said they could and my food should be out to me within 30 min. My food came quickly and was delicious. They made what would have been a regretful experience a great experience.
… moreJayne Kelley
This was our first time ever visiting your establishment and for first time customers I will NEVER go back!! We ordered on line to pick up in drive thru, my husband went to get and he did not know he had to stop at the order board so he drove to window, nobody else was in line. He sat there totally being ignored by the staff he could read their lips saying “what does he want, I’m not going to check”……. Then a car came up behind him so they had to ask and the person very rudely said “what does you want” my husband replied I’m here to pick up my order, she said “you have to tell us at the drive thru board” he replied I didn’t know. So after getting or order he came home and I told him if it would of been me I would of demanded my almost $26 back. What horrible customer service !! I tried calling the store for more than a hour with nobody answering so I called one in short pump which they answered on first ring I got the customer care phone number from her which she was extremely nice and professional, and I will definitely call on Monday to report such crappy service and for the money the sandwiches were not great nor even good. A waste of money that’s for sure
… moreSamuel Nguyen
Food is very good and tasty. Plenty of cold drinks and coffees for your selection. Food comes out in a timely manner. They forgot to give us a fruit cup one time. The order tablets don’t always work correctly. Overall great place to eat for a quick bite.
… moreTheresa Wroblewski
I placed a take out order for myself, husband, and son on the website, the broccoli cheddar soup was not available. Fine I chose something else. I requested no tomatoes on my sandwich but three tomato slices were there. I ordered a cup of bacon Mac & cheese, my husband got a cup of wild rice soup, and my son a bowl of bacon Mac & cheese. We spent over $54 and we didn’t receive my son’s bowl of bacon Mac and cheese. Tried to call approximately ten times and the message said to call after 7 pm and no one ever answered. If it rings too many times then it hangs up on you. Why should I drive 12 minutes down the road to get something that should have been in the bag and was clearly on the receipt. Then to call a make the problem known for no one to even answer.
… moreMindy Adamonis
The staff that works here is always so friendly! The food is prepared quickly and is always great quality. The restaurant is always clean.
… moreM Johnson
We placed a drive thru pickup order, arrived at the started ready time and waited an additional 7 minutes for our food; but that’s typically no big deal. Got home and plated my sandwich, took a bite and it tasted off. So I smelled it, and the chicken smelled like fecal matter (sort of like chitterlings). I had to throw my $15 sandwich away because it was poorly made and likely a food poisoning incident just waiting to happen. Moved on to my broccoli and cheddar soup, and was disapointed to find it had a powdery texture and was luke warm, at best. Don’t think I’ll be giving this location a visit in the future. It was just an expensive disappointment.
… moreCari Lowe
Tonight I ordered rapid pickup around 6:30 pm. The chicken Cobb salad I ordered barely had any lettuce, the wrong type of onions, and added blue cheese crumbles (even though it’s a risk for me to eat them while pregnant but too fine to pick out.) I order from this location quite frequently and was shocked to receive such poor customer service! Something needs to change.
… moreMaryann Nuckolls
Panera just lost us as customers. Ordered a turkey sandwich and a tuna with EXTRA tuna. There was no tuna on half of the sandwich. Sucks. Turkey sandwich was fine but not willing to spend $35 on two sandwiches when one side of the tuna sandwich has no tuna at all. Only thing double was the lettuce, which we did not want doubled. Manager was kind enough to refund the order. Lesson learned.
… moreDanny Mack
Rude staff, and they tell me they’ve STOPPED carrying ketchup completely at this location
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