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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Ray
Poor customer service that doesn’t know how to communicate with their customers… or at all.
Waited around for counter worker to take my order – they had to be reminded people were waiting out there. My parents were ordering behind me separately (only coffees), I also only got one drink.
Worker didn’t say anything at all while ordering – no hi how can I help you, didn’t tell me my ice coffee price after I said that was everything, they just looked at me? – and while passing me my drink they didn’t say a word – even tho I said thank you and was polite. They immediately went to go to the back again without looking at my parents waiting at the counter yet (only the three of us were in the dining….)
My dad actually had to stop them to say they were ready to order – but they were told to wait while they went to do a mobile order while we kept waiting.
Maybe 2 min later they were able to order but again the person didn’t speak with them – no hello welcome thanks for waiting.
The person didn’t tell them the total cost of their order either! (my parents can’t really see well anymore but they were forced to check the cost themselves on the lower screen as the worker was mute), the worker offered no words at all when they were handed their coffees. Not even a have a nice day…. My first time coming to this location and will be the last for us.
If that’s how they always speak with their customers, they should probably stay in the back…
We were there roughly around 6:20pm this evening.
Also: neither of us were offered our receipts.
… moreWaited around for counter worker to take my order – they had to be reminded people were waiting out there. My parents were ordering behind me separately (only coffees), I also only got one drink.
Worker didn’t say anything at all while ordering – no hi how can I help you, didn’t tell me my ice coffee price after I said that was everything, they just looked at me? – and while passing me my drink they didn’t say a word – even tho I said thank you and was polite. They immediately went to go to the back again without looking at my parents waiting at the counter yet (only the three of us were in the dining….)
My dad actually had to stop them to say they were ready to order – but they were told to wait while they went to do a mobile order while we kept waiting.
Maybe 2 min later they were able to order but again the person didn’t speak with them – no hello welcome thanks for waiting.
The person didn’t tell them the total cost of their order either! (my parents can’t really see well anymore but they were forced to check the cost themselves on the lower screen as the worker was mute), the worker offered no words at all when they were handed their coffees. Not even a have a nice day…. My first time coming to this location and will be the last for us.
If that’s how they always speak with their customers, they should probably stay in the back…
We were there roughly around 6:20pm this evening.
Also: neither of us were offered our receipts.
Marissa DiSanza
Excuse my language last night when this happened to me and I went to Snap chat. I now slept on it and honestly I am still highly annoyed that, I purchased a meal and it wasn’t made the way it should of have been made for my expectations as Mc Donald’s assures their customers we are gonna “ love it.” “ba da ba ba I’m lovin’ it”; yeah, no certainly not last night lol ! I hope I am not coming off too harsh. I work in food customer service and this really just baffled me. Just was made with no care at all. What if someone made the burger you were tryna get like this… I could have went to steak n shake but wanted to give this location another chance. This is what I get. I also am a dasher and get complaints a lot about this location always missing items and the poor quality of care put into making the food look like how its supposed to. It’s getting out of hand at this point.
How is it that when the food was cheaper at Mc Donald’s it tasted 10 times better?!….
… moreHow is it that when the food was cheaper at Mc Donald’s it tasted 10 times better?!….
Alissa Nicole
Absolutely unacceptable. I ordered three DOUBLE Quarter Pounders and only got TWO doubles — the third was just a single. To make matters worse, one burger was raw in the middle. I specifically asked for ketchup and mustard, two of them barely had any, and the single Quarter Pounder had nothing but the burger and cheese. No care, no attention to detail. The woman taking the order was extremely rude on top of it all. If you can’t get a basic order right or cook a burger properly, you shouldn’t be serving food. Completely disappointed and disgusted. Spent $42 on this meal!
… moreBryan Bates
Frappe was delicious even though the guy almost forgot to give me the drink. Was forced to wait til the guy came back for him to remember to give me my drink. The steak egg and cheese was okay. Very small and seems to be overcooked. Then had a couple trying to come in for breakfast and you could tell they were annoyed as they called and the workers wouldnt answer the phone as they were calling in hope if getting. Not all that satisfied. The other location off Chicago is better except the frappe machine was down and the online ordering app doesn’t work between 4 and 5a. Says the Chicago location is closed… Food was meh, frappe delicious once I got it, atmosphere feels totally unwelcoming and the workers rather not take orders and service was mediocre. Smh..
… moreDanny Cottles
I’m leaving a five star review only for the simple fact what led me to this review was me going inside from the Drive-through, but it ended satisfying As I came inside with a whole big mess of order, that was a big misunderstanding From other staff that took the order originally from the speaker. please forgive me if this is incorrect (Soraya?) Approached, I explained what happened and she could see my frustration and she Was very kind and courteous I also feel she went above and beyond, trying to de-escalate the Situation And simply corrected it. Much appreciated! Five stars to you,
… moreKyle Nelson
Don’t come to this McDonald’s someone decided to not cook my burger all the way
… moreAmber Belcher
This is the closest location to us, and honestly if you live around here, just take the time to go to the McDonald’s down the road near Ridge. This location used to be good, but we noticed when a manager we would always see left, apparently that meant that the workers here could just be bad at their job. The food we get is always cold, old, and nasty, and this time we didn’t even get a McChicken that we ordered. And it’s not like I can make an actual complaint about missing food, because they don’t give out receipts! Really disappointed at how bad this place got. Oh, and that’s not even mentioning the broken drive thru screens that haven’t worked in years at this point.
… moreSara B
The store manager here is useless. She is rude not only to customers but her employees as well. She is unprofessional with her chats to her employees through text. She makes the employees work when they can barely stand and should be at home resting. She threatens to fire them to make them come in. There have been several time that the service was bad and food made improperly. Which I assume is because of overworked and mistreated employees. I myself will not go there unless a select few are working to make sure my meals are made correctly.
… moreLouinkin Brujan
This place is horrible. Customer service is horrendous. You pull up to a drive thru with no menu because both panels got busted out and its been like that for months. Then the person on the speaker has no damn manners. ” what do you want?” Is how I was greeted. Then she couldnt even tell me what was on the menu. I get it, its McDonald’s, but this place is lowest possible level.
… moreAndrew Phillips
Fries were okay but heavy and greasy, fully cooked but did not taste like they were from McDonalds.
The location is difficult to find at night as there are no outside lighting or lit signage.
… moreThe location is difficult to find at night as there are no outside lighting or lit signage.