Elliot Smyth
Greetings, my fellow food connoisseurs, this Zaxby’s location in Lexington was splendid. To start, I really loved the outside and the design of the space, how the restaurant looks like it’s a barn, which gives an added Southern feel to the space. I ordered a regular chicken-finger plate for a very friendly price of $11.50, which included five tenders, toast, fries, a drink, and Zaxby’s sauce. The workers were very friendly here and ensured that everything was correct with my order. This space was very well kept and neat. The sauce was good, similar to other house-made sauces. The fries were very firm and not flimsy, which I really liked; the chicken was also cooked to a great crispiness. The employees and management here keep this restaurant very tidy and focus a lot on customer service, which I really admired. Overall, my time at Zaxby’s was very nice, with great food and even better service!
… moreAmber Gray-Kurz
I went to this restaurant recently. I tried to order online but their ordering system was not working so I went through the drive thru. The customer service employee was friendly(ish). I had asked for extra seasoning on the fries, but there was hardly any seasoning on them. (see pics) In addition, I could tell they were not fresh or hot and they were gummy. I actually tried two fries and the rest of them went in the trash.
… moreBlessed Queen
My mom and my son immediately got sick after eating from the Tatescreek store, this past Monday. Idk if someone was sick, the food was old or not cooked well enough. All I know is they both ended up in the ER just hours behind each other. I started to call and inform the store but never got around to it because I’ve been too busy nursing my son back to health. He’s missed a whole week of school because of this, and they had to have meds for nausea and vomiting.
It’s the closest Zaxby’s to my church, so we go to that one from time to time. Probably more often than enough. But this experience has changed our mind about this particular store.
I pray others didn’t get the same experience.
This is not a bashing of the restaurant, as I’ve stated, we have been there plenty of times. It could be a single one time experience.
(I hope!) Maybe we’ll return to this store at a much later time. If, not there’s others. I do love Zaxby’s.
… moreRae Willis
store had a pull over to wait for our order (two 4 piece fingers), no issues. After about 20 minutes time, food was handed to us. Incorrect food, but it happens. Bring it back in to get it remade, and the other customer that got our order came in. Cashier took both foods back, and just swapped them to hand it back out. All the food was then cold, only reason we realized, as it came out so fast from the back it should have been atleast hot. Absoultly disgusting, i thought food in most foodsafe services should never be handed back after being passed over the counter, let alone given to another customer.
… moreDebbie Stivers
Stopped by Zaxby’s for lunch. Only a few patrons in the restaurant while we were there. We had about 40 minutes for lunch before an appt. LONG wait for our lunch to be prepared. My husband had the Zax Snack which is chicken fingers, fries and Texas Toast. He really liked his lunch. I had the Grilled House Zalad. A lot of the lettuce in my salad was old and brown. Due to the short amount of time we had to eat… lunch was RUSHED. Didn’t have time to finish eating… thus 3 .
… moreBrady Hall
Ordered online for a “quick pickup”. 4 people passed me in the drive thru line and I sat and waited for 25 minutes just for two small meals that shouldn’t take more than 7-8 minutes to make
… moreanthony poore
Was good until I went and got burnt bread. Who burns bread and serves it when someone orders carryout. They were even nice to tie my bags before I arrived to ensure I did not check them. Screwed me on the sweet and sour sauce to. I am not happy. But I will go back and if it happens again Canes will be my new fav goto.
… moreGentille Gihoza
The food there is amazing,the staff are so nice ,the atmosphere is cool and calm nothing crazy,everything there is amazing I totally recommend .the food is really not that expensive
… moreTanner Triplett
I ordered a mobile order. Showed up 15 minutes after I ordered it, should have been enough time right? No. I went through the line app said it was available and the lady at the window told me to pull up it wasn’t ready yet. FORTY FIVE minutes later I decide to go inside I then wait for another 15 minutes to find out that they put the order with the DoorDash stuff and it’s been sitting on the counter for over an hour now freezing cold she tried to give it to me. I said no I don’t want that she goes and grabs her manager for me. All the manager would do was give me a couple of free meal cards. No refund was offered. Tons of cars in the drive-through were in and out within minutes getting their food, etc. in store seem to be a little slow, but they also got their food within a few minutes too. She remade it and I still had to wait another 15 minutes all in all it took me about an hour and a half to get my food from this place probably won’t be back. I don’t know if it was understaffed or what but this needs to be remedied.
… moreVernie Ooten
Love Zaxby’s!! Always fresh and delicious!!! The Cobb Zalad is the best!!!
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