Lisa T
Ordered through the app. I ordered a 6 piece finger plate with double fries (instead of Cole slaw). Picked up the order in drive thru. Didn’t check the bag at the time. Got all the way home (20 mins away) to discover that they gave us a 4 piece finger plate with coleslaw. We also didn’t get the honey mustard dipping sauce OR the extra fry seasoning that was requested. Called and spoke to the manager, who was very unprofessional. Long story short, the issue was never rectified and I was charged more $ than what I received. Went through the app to request a refund to no avail there either. I never got a refund, apology, or any compensation for stealing my money and shorting us food 🙁
… moreShawn Davies
I this day and age, reviews are normal. Giving a review to Zaxby’s is still above and beyond considering that.
The Enterprise store has always been friendly and inviting even tho I am there for the always fresh food. Have not had a bad experience with this store no matter the type of purchase or time of day I visit.
… moreSuzanne Case
I ordered a chicken plate with fries it ran out of coleslaw the fries were dry and cold the chicken was overcooked and I couldn’t even finish my chicken this is the worst I’ve ever had not sure if I’ll go back
… moreDeb B
What an awful meal and experience today. Chicken tenders taste like they sat for hours. Cole slaw is bland and room temp and we didn’t eat it because we feared getting sick. I didn’t even want it but I guess some employees don’t know what the snack is. Unsweet tea was actually sweet.
I gave 1 star for the toast-best part of meal. We won’t be back. Last time I went to zaxbys in Dothan I left a 5Star review.
… moreDavid Williamson
Came by today lady took my order didn’t really seem friendly or enjoy her job. Got cheese curds and got home and they were stale/dry like they been sitting a few hours. This place is a hit or miss but mostly miss quiet often it’s a bad experience.
… moreJohn Willis
I was having a really bad day, the server Dai, gave me a boost. I was really having a bad day and not just the food but the service was above and beyond.
I will definitely return here, nicest Zaxby’s I’ve ever been to.
… moreAshleigh
I have frequently spent my hard earned money at this restaurant but the last few times it just gets worse and worse far as quality of the product. And today is as bad as i’ve seen it yet. they gave me 3 chicken fingers that are honestly the size of a fork. I’m about tired of spending an average of 100$ a month here unless something changes soon.
… morePaige Gibson
I ordered a tongue torch boneless wings and things with extra tongue torch sauce. This order was read back to me. I was given a mild boneless wing plate with extra tongue torch sauce. I live in a different city so going back wasn’t feasible.
… moreFrida Guerrero
Do not come here. We Ordered drive through and our drinks were warm and tasted like sour pond water. Husband ordered Diet and i ordered regular but they weren’t marked which is fine but when we asked which one was which the employee carelessly said he didn’t know. We got a refund because the taste was unacceptable and the service even worse. The food was not even warm when we opened it in the car in the parking lot seconds later.
… moreShemar Burke
Zaxbys was my first Job 9 years ago, I have nothing but love for the franchise. I have been in enterprise for over a year now, and I would consider myself a regular at this store, I am always pleased with my service. I always use the drive through, I am aware and all the workers that i ever talked with is aware that the intercom is funky, i drive a regular car and i always need to turn it off when i go through. Today (31 July at 03:40) i got there and followed the procedure, the young lady on the mic apparently still could not hear and became very aggresive, eventually telling me to pull around, got to the window and was met with the same hostility, and aggresive gestures. I decided to not place an order and just left. Zaxbys has always been known for good customer service and this interaction was not keeping with that tradition. Wont be going back to this store for the remainder of my time here.
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