Savannah Coley
I placed an online order to be picked up through the drive-through, which my husband went to get. Once he got home, we realized he had been given the completely wrong order. I’d usually let it go, but this is my third time being a patron and every visit I’ve received the wrong order. I tried to call the restaurant, but the phone line does not work. I had to drive back to get the issue fixed. When I arrived, I saw my order was placed at the DoorDash pickup area. I returned the incorrect food and asked to speak to the manager. I explained the issue and that this was a reoccurring problem I’ve had at this location. Instead of even offering me an apology, she attempted to blame my husband for the mistake, stating that she read the order back to him and he said, “Mhm.” I was so shocked I didn’t even know what to say. What she didn’t know was that I was on the phone with my husband the whole time he picked up the order — and heard the entire interaction, which never included her verifying the order or even really speaking to him. The manager had a smug, dismissive attitude… didn’t apologize ONCE… or offer to make it right. She turned her back to me and went back to the line. There was a woman who was picking up food next to me who was present for this entire interaction. She expressed to me how awful the (lack of) customer service she had just witnessed was and kept saying “that’s not right”. After getting my order (that had now been sitting on a shelf for over an hour) and driving home, I was not surprised to find that it was soggy and inedible. I’ve been a frequent patron of Zaxby’s since high school and have often used them for events, both professionally and personally. After this interaction, I can confidently say I will be taking my business to an establishment that values it’s customers, their time, and their business.
… morecesar Rodriguez
Been here three times, 2/3 visits went extremely well. My last visit didn’t live up to the previous expectations. I ordered 6 chicken fingers and ordered all fries and extra fries, I only received 4 fingers and fries that only fills up that small section in the corner and only there. The other corner section was occupied by a zax sauce. I paid around 15-16 dollars and was extremely disappointed.
… moreWalter Garcia
We wanted to try something different so we decided on Zaxbys, the chicken wings and fingers were soggy and not fresh,the quesadilla was ok,the fries were soggy I couldn’t even eat a bite of one, the coleslaw tasted like plastic..
Definitely do not recommend at this time…
We’re also now sick from eating here..
… moreLet’sPlayInc
The employees were very friendly and always smiling and make me me feel welcome and the food was fresh.
… moreGiovanni Tine
This location was just built so the atmosphere is very good the service is quick and food is always fresh
… morebrooks micah
Best Zaxbys I have ever been too ! Fresh food everytime !
… moreAbigail Neuman
So glad to have a zaxby’s here! The restaurant is so clean and bright. Staff is very friendly!!
… moreAlex Oliver
My food was served hot and the cashier was very kind and nice
… moreDaniel Stegall
This is how a zaxbys should be ran. Everyone pleasant and food fresh
… more