GlitterFactory 1
Great experience at this location. Grabbed a 4 strip meal. Came out quickly just how I ordered it. Hot and everything good. There’s plenty of options to get you strips “sauced up” too. The spicy choices are good. Be careful of the nuclear, it’s just that, NUCLEAR!
… moreKim Nugent
First time here at Zaxbys, Franklin, NC. Restaurant was clean and organized, I like the decor too. Justin at cashier was super friendly and helpful. He helped me pick all types of sauce and they were delicious. We chose the 20pcs family pack. Chicken fingers were tendered and juicy, Texas Toast were tasty and crispy, same as French fries.
Overall, I would definitely recommend this restaurant and would come back again.
… moreartz folk
The service was alright, the restrooms were clean, the floor was filthy and sticky, the salads were good. The egg roll was greasy and mushy, wouldn’t order that again.
Will we go back, probably not. Zaxbys needs to remodel their restaurants make it lighter and brighter in there and ditch the 80’s dark pub style.
… moreAlexia
Seeing a lot of people say it takes 45 minutes to get their order, ITS THE TRUTH. Poor service, poor customer service and poor food quality. Placed a mobile order 10 minutes before I left the house, still ended up waiting 45+ minutes for food & no it wasn’t fresh. Just a bunch of lazy people.
… moreLemon CakePopps
I asked for no tomatoes because Im allergic :/. Got it in the drive thru so I didn’t want to be that one to come in and complain. Just disappointed I can’t eat it! Lol
… moreAparna Mandapaka
Placed a mobile drive through order, they told us to pull forward and wait and they will bring the order out and we waited for 45 mins and no one came and checked on us. So I sent my husband in and he saw that the order was just waiting in the pick up area so he just grabbed it and when we went home we tried the wings and things meal and the bread that came with it was hard as a rock.
… moredestiny holt
food is good but the AI in the drive through, i don’t like that. probably not coming back until the AI is gone because i don’t support AI. plus got our messed up.
… moreJoe Marshall
I went there 2 days in a row and the food was great both times. Atmosphere was also great but on one occasion I stood and waited for my sandwich meal for approximately 10 minutes while they pumped out at least 10 pickup orders and 5 drive thru window orders. I finally had to ask the girl at the register a third time when my food would be ready and all of a sudden the cook guy threw my order up there like he was pissed off about it. Not to mention I asked them to put the sauces the sandwich COMES WITH on the side and the girl tried to charge me for it because I wanted it on the side! I had to explain to her that I already paid for the sauce as it comes on the sandwich and she seemed very confused about me wanting it on the side. Finally, I had to ask for ketchup for my fries as she never offered or even asked if I needed anything else.
… moreAndrew
Closed at 3PM on a Sunday (5/23/2021) due to “staffing”. This isn’t a staffing problem, its a Zaxby’s problem. I have heard they pay significantly less than competing local fast food joints. So what’s a logical person seeking employment to do? Obviously they aren’t going to work for $9 an hour when they can get $11 anywhere else LOCALLY. Its simple logic folks. Thats all there is to it. You’re not going to attract folks when other joints pay significantly more. And people want to eat here, I saw a constant steam of vehicles show up. Be competitive or go under I guess. Your call. No other fast food joint in Franklin has been closed this many times.
… moreKristy Broughton
The food is still good
Limited selection of sides
Salads and fries seem smaller portions each time we visit.
Salad has less fancy lettuce than before.
Limited menu
Garlic toast, has no flavor, they don’t use Zacks seasonings on toast, (some places do)
No more onion rings
No more mushrooms
Only pickles! Or fried cheese
I don’t like fried pickles
… more