


Xi’an Famous Foods began as a 200 square foot basement stall in the Golden Shopping Mall in Flushing, N.Y. The original location, established in late 2005, was the first restaurant to bring the little-known cuisine of Xi’an to the United States. Since then, it’s become a beloved local fast-casual chain, with locations spread across New York City, as well as locations in Boston, Philadelphia, Virginia, etc. As a family-owned business, Xi’an Famous Foods looks to reintroduce the world to the unique western Chinese cuisine of the founder’s hometown through some classic dishes: liang pi “cold-skin noodles stewed pork burgers, wide hand-pulled “biang biang” noodles, and more, all in their most authentic forms based on family recipes.
Local counter-serve chain offering Xi’an-style Chinese fare, including noodles, soups & sandwiches.
Address and Contact Information
Address: 328 E 78th St, New York, NY 10075
Phone: (212) 786-2068
Website: http://xianfoods.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
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Menu – Xi’an Famous Foods
Xian Famous Foods 西安名吃 328 East 78th Street – Order Online
Reviews
Xi’an has a limited menu and no lunch specials, which keep overall prices lower. As a diner, you must love spice to some degree because if you request “no spice” then what’s the point? But don’t be alarmed because their “regular spice level” is not overwhelming.
The stir-fried Liang-Pi cold skin noodles ($9.45 plus tax) and spinach dumplings ($9.95) are worth trying. The beef muscle hand-ripped noodles ($14.95) could have been more tender.
The food was nice. It felt like non Chinese american food in the sense that it was not sweet at all and had a more mature taste (almost bitter in a way because of the spice and cumin). I enjoyed it. Its nit obvious in the picture but the dish itself has a lot of oil so its good they give you the less oil option.
So I got my order 91 and realized that they’ve given me a pork burger and the noodles. I brought my tray up to the front immediately and said “I think I had a salad not a burger,” and the middle-aged woman behind the counter didn’t seem to understand what I said and started to talk to someone else behind me at length. Then the guy who placed my order saw me, remembered what had happened, and remade me a salad, which was very nice and helpful. When he called me for the salad I offered to return the burger and he didn’t take it. Having worked in hospitality, this is the norm: you don’t take back food that’s been served. I thanked him and felt happy. The salad was delicious.
Now here’s the issue. When I was about to leave this girl behind the counter called me and said I hadn’t paid for my salad. It seems like they had started a new tab for the salad I later received. Then I explained the situation and offered to return the burger. The girl was looking at the middle-aged woman standing on the side to seek confirmation, repeating everything I said. The woman just asked me to return the burger and didn’t even apologize for her attitude or the mistake. I was treated like a thief and it really soured the whole experience. This whole thing could have been avoided without her meddling. I just returned the burger and left. Luckily I hadn’t eaten it (I didn’t order it in the first place.) Maybe I should have verified the price for the salad and the pork burger so I was not over charged for the wrong item.
I think there is lack of communication within the team and one team member’s overstepping/managing. Plus, do you really take back served food? That’s bad form. I’m writing this review so the guy who helped me doesn’t get into trouble, since the owner seems to read reviews.