Toya Misouria
Dear Wingstop General Manager,
I am writing to let you know about a disappointing visit to your store on Sunday 11/16/25 evening. The location was very busy — the dining area was full and there were six people waiting at the front door — yet only two employees were working. That staffing level felt unacceptable for a weekend crowd.
Service was slow and uncoordinated. One employee worked at a very slow pace, almost as if still in training, and did not acknowledge the group waiting at the entrance. He spent a long time putting fries into bags while customers stood waiting with no updates. Overall the experience suggested the store needed more team members on duty to handle the volume.
On weekends, please consider scheduling at least four people during peak hours to reduce wait times and improve customer service. A brief greeting to waiting guests and quicker coordination at the assembly line would make a big difference.
I hope you will address this so future visits match the quality customers expect from Wingstop. Thank you for your attention.
… moreChris Barr
I went here on December 16 at 5:30 PM For my lunch break, I was only taking a 30 minute lunch from my work which is only like 200 yards away I placed my order on the Wingstop app by the time. I got my food and started walking back to my work. I only had two minutes left on my lunch break of a 30 minute lunch. I called back the next day to speak to a manager. it’s like they did not even give two craps. I called back yesterday on the 18th to speak to a manager another manager. It’s like she did not even care that I had a bad experience. She said she will forward my information to the general manager, and they would get back to me that has yet to happen. I would not go here that was only my second time at the Wingstop and that’s my last time ever at a Wingstop I may go to other Wingstop, but I won’t go to the Lemon Grove Wingstop anymore. and it’s like the employees at the Lemon Grove Wingstop don’t care if you’re on your 30 minute lunch they take their sweet time when they’re not busy
… moreRhianna Gross
I observed that there was only one employee working in the back, which seemed to contribute to the slow service. I also noticed an employee using the same bowl multiple times for different sauces, which raises concerns about cross-contamination and flavor mixing. Additionally, I noticed that the kitchen area appeared to be unclean, which is concerning from a hygiene standpoint.
I hope you will take these points into consideration and implement measures to improve service speed, hygiene, and proper handling of sauces
… moreShawn Reddix
I use to like coming here. I still do only because I live in lemon grove and it’s convenient. But everytime I come here there’s always issues with my order. First couple times, it’s fine. But everytime, doesn’t make sense. They seem so unorganized. And the cashiers working the front should never say “what do you want?”
… moreStatic BMB
A younger boy abandoned the older lady while the whole Wingstop was crowded with customers and DoorDash pickups. A jerk wants to stroll in with a smile on his face, put on a belt!!! I waited an hour for my food and only got to enjoy it for 15 minutes. If you’re the owner and you’re seeing this, please make some changes. It’s NFL Sunday and you have essentially one employee working the entire time? LOL!!! 0/10, I will never return to this location. Also, where is the trash can in this store??? I had to sneak behind the counter to throw my trash away. Ridiculous.
… morethe one
Omg the new manager Samantha aka Sam has turned this place around.. everyone working has a smile , shorter wait time for food.. what a difference a manager makes.. a million times better than the last very mean and angry lady they had before.. Sam needs a huge raise ASAP
… moreDildrea Kangas
They don’t cook the chicken like they use too. The skin is very soft. The chicken is under seasoned. It would be nice if they went back to doing the way they use too.
… moreJesus Vazquez
These guys suck always something with them.They either get my order wrong or way to late.This time , I called over the phone and they said they could not take orders for more than thirty wings. After that, I called 2 different places around and then he said they cann Take an order for as many wings. I need . I only needed 2 meal packs with 20 Pieces each. Come on guys You couldn’t handle that???
… moreTia Chalea
This is my usual location but I won’t be coming back. I was ignored for 10 min at the counter just for a pick up. A man walks in behind me and is immediately acknowledged. The service here needs better training
… moreDarby Velazquez
Been waiting over 30 minutes to get our food and so has everyone else. The workers definitely don’t like working here and let you know.
… more