TJay
I spent nearly $30 on a 20 piece wing and could stomach only about 3 or 4 of them. All of these were soft, squishy and slime-like and undercooked. I called to see if I could get a refund or reimbursement and wasnt offered anything. I spent nearly $30 on slimey chicken that I couldnt eat. This has happened every single time ive tried to get it from this location over a span of the last 3 years
… moreRina M
We ordered wings and extra carrots, and apparently “extra” means extra slimy. Every single carrot was soggy and bendy, totally inedible. The wings were fine, but if you can’t even get carrots right, that’s just sad.
… moreSarah
I always order the 20 piece boneless wings with ranch and fries. The order I got 2 days ago was NOT the normal. The pieces of chicken were half the size the normal ones have been. In the past whomever made the wings would compensate for small wings by adding more of them. But I literally ended up with nearly 20 half wings. That I paid to have delivered, ugh. Hubs and I weren’t even full after eating all 20 wings. Normally there’s leftovers. Just disappointed
Update: it’s been 2 weeks and I have yet to hear from a general manager like I was told nobody has tried to fix this!!
… moreRTO Production
Went to order my meal and only had 100 dollars in cash. The cashier told me he couldn’t take a 100 bill no more because of fraud at that store. So I ask for a manager. The guy goes and get the manager instead of this lady coming to speak with me she’s yelling at me while prepping chicken. She says she can’t take 100 dollars bill only up to 85 dollars. Ok so I’m like cool. So I ask if her or anyone else in The store has change for the 100. She screams at me and said she work for wingstop how could she have any change. I just wanted to get some help. I came too order food at 8:03 pm left at 8:05 pm. I was upset, offended, and disrespected from a small minor problem that could have been avoided with great customer service. I went to the wingstop in belden village and Mahoghny the cashier took care of my order despite my frustration from the store on tusc.
… moreJohn Trainer
First time and last time to this place! I ordered 3pc tender meal combo 9.99. With Hawaiian sauce was told 15 min which is fine. Sat down 20 min later get my order and it’s 2 PC I said I order 3pc combo she said we’ll I rang you up 2pc with frys and drink which was over $10 so thought it was right. So I was like whatever not gonna argue. I took my first bite and within couple seconds my mouth tongue throat and lips on fire started sweating had to sit back and just chill.. I can’t eat hot food. I took it back up and said why is Hawaiian sauce so hot it’s listed under mild no heat????? She looked at it started laughing and said oh that’s habanero sauce! The whole kitchen staff started laughing..then all she could say was give me 15 minutes I’ll get the right order for you???? Well this place sucks will never recommend and wish I could give a negative 0 star if I could. I will also be contacting district or corporate to let them know what happened!!! This what I ended up waiting 45 minutes later for and couldn’t even eat because couldn’t taste anything afterward.
… moreJordan Wiggins
Tonight we ordered Wing Stop like we normally do on Fridays when we don’t want to cook and have movie night with the family. We have ordered from many Wing Stop locations but because we live in Canton we frequently order from the Tusc location. We give them the benefit of the doubt every time but this is the last straw. We always order the 40 wing pack 30 lemon pepper and 10 original or hot honey. Not only this time but frequently we get disappointed. Our lemon pepper wings never look or taste like lemon pepper wing are supposed to taste from Wing Stop establishments. Over cooked, no lemon pepper on wings is the norm in this location. This is a bad look for Wing Stop and a poor representation of the Wing Stop recipe; which is never followed at this location. To the owner and its establishment we will be taking our hard earned money to North Canton or Akron locations, which is sad. I am originally from San Antonio, TX and have ordered Wing Stop all over the United States of America and this is by far the worst location in America. Attached is the photo of what we ordered and what we received. The original were decent but all 30 lemon pepper wings were absolutely horrible. We would have brought them back but our 3 kids (2,5 and 7) were starving and we didn’t want to keep them waiting. We will never return and if you have sense you will not waste your hard earned money at this location. They clearly are not producing the product advertised. Thank you and God Bless.
… moreEmily Kimball
Food was ready in 15 minutes. It was hot and exactly what we expected. Their homemade ranch is lovely and I loved my fries with cheese sauce. The bbq sauce was almost a little spicy, which I was not expecting.
… morePach Atomz
I called to place an order over the phone, but I was told that I had to place an order online or in person.
I placed an order online and was informed that my order would be ready in 15 to 20 minutes.
I waited 20 minutes and also drove 10 minutes to go pick up my order.
I arrived to pick up my order, but was met with confusing looks and shoulder shrugs about my order being ready.
I was informed that my order was started just before I got there… as I watched them start my order in the kitchen.
I was also told that my order would be ready in about 15 to 20 minutes. This was the second time I was told that.
At this point, it’s been 50 minutes since I placed the order.
I watched other patrons come in to place, and get their orders as I patiently waited.
After an hour and 25 minutes from the time I ordered, I finally received my food.
I didn’t get irate, angry or outta pocket, but I was extremely disappointed and let down.
Not one person even offered an apology for my food taking an hour longer than what I was told.
I can’t recommend this place in good faith, because there’s some kind of disconnect happening here with leadership and service.
If you choose this place just know that it’s very much like roulette:
You might get your food, you might get someone else’s food. Your order might get made, your order might not get made. Don’t be surprised if you get wet cardboard slices disguised as a gyro in your order… Yeah, it’s that kinda questionable.
Enjoy your waffles!
… moretia
They mess up my order everytime I haven’t been to wingstop in A long time due to this. I always try to get the corn with fry seasoning but they always do cajun I live 30 minutes away and can’t wait everytime on A new order they should be able to read it
… moreNathan J
I ordered my food online for lunch as I usually do to make quick pick up and get back to work. Showed up at exactly the time I was told it would be ready. I know it can be a few minutes off so I can tolerate that. When I said my name, the staff member practically rolled his eyes saying that there is no order under that name. To then look at the register and realize the order had been placed.
I had to wait the entire time for my order to be made after I got there which I cannot usually wait that long for a lunch pick up. I couldn’t walk out because the system already billed me.
The fries were uncovered in the bag in the little basket as if I were eating there.
I have been to wingstops before and always had good food and no issue. I may have to think again about this location.
… more