Kaitlin Helm
They will forget to put your food in your delivery bag, and when you call to tell them something is missing- they will yell at you because you won’t wake your 1 year old up at 9pm and come up there to pick up the missing items and they can’t do refund, only the store manager can. Then if you ask for the store manager, he tells you they don’t have one & will refuse to give you his name. But if you contact corporate, they tell you the manager will reach out and you will never hear from anybody so you are just out the money.
… moreamanda stanley
I bought a regular and large cheese fry. Can you tell the difference? The amount of cheese is insulting and when I returned them Jess the night manager was rude condescending and didn’t even offer an apology for the 2 trips I had to make. DON’T EAT HERE
… moreinapicklel0l
Called early to put an order in before I got there. I get here it magically has disappeared. Girl at the counter egregiously slow. And they put me on hold 3 times before I got there. So I was already annoyed when I got my order in. And of course I show up and the order disappeared. clown show. There all back there in the kitchen laughing and having fun to. Excellent Job
… moreBritt H
Stopped in to get some food for lunch. Service was good. Food was hot, fresh and delicious. My only complaint would be they didn’t have a trash can in the dining area
… moreJacqueline
I am totally frustrated this is the second time we have had two separate combos thrown in one container with the wings. They aren’t even the same flavor. I have given a good review before but definitely taking it back now. What is even more frustrating is hubby said a manger did that! People have allergies ect! We will more than likely switch to a different location. Which is sad because this is close to home plus have spent lots of money at this location. I can’t even call and complain because the one in charge is doing it from what I understand!
… morebraydon mann
Food was decent per usual. We came in at about 10pm on 08/23. Lady working in the front was a true piece of work. Rude as hell, eye rolling, very unpleasant. She was short, heavier set, with glasses. Never ran into an employee so rude and burdened by their customers. We waited atleast 30 minutes for the order. Not to mention, my partners food was wrong. He politely told them and got an eye rolling as she chucked the incorrect order into the garbage. Without even acknowledging him, she then hollered back at the folks working back like to make a new order. It took them 30 minutes (being generous with the time estimate) to correct his order. We will not be returning. That woman’s attitude and the God awful service was enough to turn us away for good. Absolutely ridiculous.
… moreBrian Scyoc
Outerloop in Louisville…Don’t waist your time with this place. We ordered 20 PC boneless and 6 PC boneless wings meal and we got what looked like the bottom of the bag Crumbs. Called the next day to to see if we could get it fixed but because we didn’t have the food to return because it was the next day since we work late and they closed they wouldn’t replace it or refund the the money. Didn’t seem to care that I said we won’t be back or that we were gonna take our business elsewhere. Just said ok.. Wouldn’t even give the 1 star but they made me pick it to leave review
… moreanna stine
DO NOT DOORDASH FROM THIS LOCATION! Doordashers are expected to fill your drink; meaning they are the ones handing your cup, filling it, and putting the lid on. All of which is a HUGE safety concern in my opinion. Workers are rude and argumentative, unwilling to do their jobs. Doordashers should not have anything to do with food or drinks, they are only delivery drivers.
… moreJane Doe
Wings are on point some times but service and following food orders can use some work. I asked for extra fry seasoning multiple times and got fries with no seasoning at all.
… moreJasmine Ordonez
Jordan, the girl in front of house, isn’t very knowledgeable about her job or what promotions they offer. I was supposed to get the boneless meal deal and it was supposed to be 18.01 total yet she rung up the order for $30. Jacob, the one guy who does the front and back, had to come up there multiple times to help her fix the order, so not really sure why she’s left alone up there.
What happened to the older manager that used to manage there?
The food quality has gone down tremendously
… more