Raquel Frazier
The dining experience, while offering a pleasant lunch setting, was unfortunately marred by suboptimal service. Our server appeared to be frequently distracted by her phone, leading to infrequent check-ins and a lack of proactive engagement regarding drink refills, a standard practice that significantly influences gratuity.
A notable issue was the excessive saltiness of the greens, necessitating an effort to locate our server for an item exchange. Conversely, the appetizers were excellent, particularly the dip; however, we again encountered a delay in securing additional bread due to the server’s inattentiveness.
As a first-time patron, I had anticipated a higher standard, given the establishment’s reputation. Despite the restaurant operating at a low capacity of approximately five tables, the service was unexpectedly slow and deficient. In my professional experience managing multiple airport restaurants, I emphasize to my staff that exceptional customer service not only enhances the guest experience but also positively impacts their earnings and the restaurant’s overall standing.
Furthermore, the visible congregation of kitchen and service staff in the front-of-house area presents an unprofessional image.
I intend to revisit, perhaps during the evening, in hopes of experiencing an improvement in service quality.
… moreJason Thornton
Just stopped for a quick bite, had some steamed shrimp and a couple cocktails. Both were delicious. Nice view of the river, with a little beach out front.
… moreArkansas Traveler
Not a bad little place to go eat if I say so myself. We went early August when the travelers have disappeared. So, we had the whole restaurant to ourselves basically. The fish and chips was EXTREMELY good as it would even be better than the fish and chips in London. The service was stellar and the atmosphere was grand as there was many things to see inside this restaurant.
… moreSusan Champoux
I gave 2 Stars because my husband had a burger he said was delicious. My experience was horrific. I ordered fish & chips. Thank goodness I don’t eat that much in one sitting because soon after I became very sick. Sweating, cramping & nauseous. I was on the toilet for basically the rest of the evening. I threw the remaining food away. This was a couple of months ago but felt important to post now that they’re moving hopefully this will help. Can’t pinpoint which item made me so sick but it’s between the fish or Cole slaw since I had a few bites of each.
… moreJoel McCauley
Beautiful view. All the food was amazing.
Perfect execution on the fried oysters
Crab cake sandwich was delicious and the cheeseburger was cooked perfectly and so, so good.
… moreMaria Alaina Paradise
SHOUT OUT!! ABSOLUTELY FANTASTIC SUNNY DAY beautiful day on the deck kicking off birthday weekend, service fantastic, top notch sangria, oysters and shrimp, ruben sandwich! thank you for making my birthday great! I’m a local here this was My choice place ,the group picture were people on the deck who all sang happy birthday to me incredible people !
… moreSarah C
Over priced. Crab sandwich was a small crab patty on a buttered hamburger white roll. The roll was hardly grilled and the crab cake thin. Tomato slice looked pale and unripe. Cole slaw was just OK. I only ate one bite of Cole slaw and the crab cake without the roll, tomato and lettuce. The table edge was sticky / tacky and window sill dusty with dead gnats. Floor mat by inside entrance door needed a good vacuum. I won’t be eating there again.
RESPONSE to owner. I did eat there on Thursday and added photo of the crab cake sandwich & receipt. The only reason I did not give this one star was because my husband said the fish and chips were OK. Not the best he ever had and not the worst. And if the roll was not buttered, what was on it? Wasn’t good, very greasy. I feel you assumed I did not eat there and I was disappointed in what I feel was an unprofessional answer. I hope in the future with other customers you will have a softer and kinder response.
REPLY TO OWNER:
Refunding my bill was not necessary as I did not leave a review looking for a refund. I only wanted to let you be aware of the issues we had in order for you be a better restaurant. Thank you for your kind response and the refund. That was very nice and appreciated.
… moreJessica Black
Review from an out of towner: Fried Cat fish was amazing! Juicy flavorful and perfectly cooked. Great service. Good beer options. Will certainly be back! I’d move next door
… moreMoth
Lovely place! Went here with my family for lunch and we definitely made a right choice. It has a great water view, but it can be a bit busy and loud (it quieted down the longer we were there). Our waitress was really kind and the food was amazing!
… moreRobert From NY
You know those perfect days when you want a nice meal outside and enjoy the day and some hearty food? Where else but Willaby’s ! As usual, this popular place was filling up minutes after opening. Luckily it seemed all was running smoothly with their hard working attentive staff in top gear. We were quickly seated and shortly our drinks and bread arrived. I looked around to see what others had ordered, so I can say their plates looked full and delicious. The waffle fries, the Fish N Chips, the generous Burgers , the salads all looked great . The place was busy but made more relaxing by watching the boats drift by the large windows. It’s a local staple very popular with locals and visitors alike.
Could be a romantic date, family dinner spot , or just a place for a hearty meal.. We left with a smile and a full belly ! What else can you ask for?
I discovered Willaby’s shortly after moving here from NYC. Now my friend and I often go there generally for their burgers, but often because their Onion Rings are good, not greasy! My friend likes the big fish sandwich and I’ve liked the crispy garden burger too. It’s a pleasant place to dine in or out while watching the bridge, boats,n water. Very popular with locals…but do check their hours before heading out..
… more