Natalie Aach
You can only stay one hour and no longer due to corporate watching cameras and they are treating this place and treating customers as if they live in the downtown saint Louis city. Which it’s worse down there instead of up in ofallon as safe as it is in that town. If you want good customers and keep them coming then you need to treat them like they are there to eat not shove their food down and end up choking.
… moreDavid Nolan
Went through the drive through. Was very pleasantly surprised that I waited less than ten minutes with two cars in front of me. I got Sliders and fish sandwiches along with a side of onion rings. Food was great and they remembered my mustard but they forgot the tartar sauce.
… moreSabrina Sexton
Ordered 2 crave cases for pickup. When it came time for picking up the lady was very rude and said we don’t do but when ordering online they have times for pickup. It took 15 minutes after arriving for the food
… moreMichael M
I am a fan of Krystal’s I never really liked White Castle but this one seems to be way better even the bathroom is clean. Most White Castle has the in the hood feeling this one is in a nice area and plenty of shopping close by
… morejason stewart
Super busy but it is Friday night. Waited about 20 min for our food. Food was fresh and good. Store is. Clean.
… moreEsther Spells
No one answered the speaker, so I pulled around to the window to place my order. These clam strips seem to be old. They’re overcooked, hard, and dry. Perhaps they dropped some old ones in grease to rewarm them. They’re terrible
… moreAnna Franklin
I went to the drive-through, the automatic machine always gets my order wrong because I special order my food, so I waited for someone to answer. After 45 to 50 seconds someone answered and said hold on. I sat for two minutes and nobody came back to help me so I went ahead and drove off. There was nobody else in line waiting for food or inside. The employees were just standing there talking. I called and talked to a manager, she said that the computer was down and they were training people. Yeah, really? Personally, if I was training somebody I would show them how to handle the customer when the computers are down by letting the customer know our computers are down, can you please wait a few minutes or we’re training people, can you give us a minute but noone came back to me and said anything. I Don’t think they even noticed that I left. Terrible customer service. This is not the first time this has happened when I haven’t used that automated machine in the drive through. Personally, I think they do it on purpose to make you use that automated machine. No more belly bombers for me and when I called the manager, she said OK if you don’t come back
… moreAvis May
The drive-thru lane is rather slow. I was in the drive-thru for almost 30 minutes today. I love White Castle but knowing the wait, I don’t buy there much.
… moreJoshua Brenner
There’s a new AI DT assistant that you can choose to use or follow the simple instructions on the screen and an employee will be right with you! AI Julia works pretty great too! Employees are friendly. They even have a display case selling White Castle Swag! Sunglasses, t-shirts, backpacks, hats and more!
… moreTrees Journey
Food was hot, like the fries came hot!!
Service was friendly
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