Tina bina
I frequently visit this White Castle location and usually enjoy the food. However, my most recent visit was extremely disappointing due to poor customer service. Despite being the only customer in the store and with only four cars in the drive-thru, I was made to wait. The store appeared understaffed, with only three team members, and the staff on duty seemed unprofessional and unhelpful.
One team member repeatedly gave me harsh looks and acted as if I was in the way, while doing little to assist the others. The staff member who took my order was dismissive and rushed me, then claimed the 6-piece chicken rings I requested didn’t exist, blaming me for the confusion. Even when I referenced the menu, I was treated as if it was my fault and made to feel unwelcome.
I love White Castle and the food is usually good, but this location consistently provides unprofessional customer service. I hope management addresses the staffing and training issues so customers are treated respectfully and efficiently.
… moreElton L
I don’t see any homeless people in lunch hours. But they asked for my name and put it on the ticket, never called. I waited for half an hour before checking at the window and the only fortunate thing is, my food is ready.
… moreDarryl Walker
The sign on the door says dining room opens at 9. I was there Saturday morning at 9:20 am the dining room was locked, it was raining and I wasn’t driving, but the manager on-site said that I would have to walk up to the drive through window to place my order. yes Not only were they late to unlock the dining room but also put me in a very dangerous situation as walking up to a drive through window as there were cars in front of me and behind me. Terrible customer service, they weren’t accepting debit cards only cash and using a cell phone to calculate orders and the fries weren’t even fresh. I will spend my money elsewhere.
… moreTashia Payne
Always good. Very ce and friendly. Although I had an idea issue with my order it was was rectified immediately. Thank you.
… moreLynn Covington
This White Castle was one of the first my family and I went to when I was a child. The surroundings have changed significantly, but it was great thinking back on those days. I ordered a #2 w/ lg. coffee. And besides the coffee ( didn’t have coffee when I was a kid lol ) it still tastes good! WTG White Castle.
… moreEvan Booth
Food was raw. Burgers were square cheese was out of a can. Drinks were watered down and empty. Pickles tasted weird. Sliders were served in a briefcase. Hamburgers peeled apart which they should not do that.
… moreMark Petrison
Fast, sometimes amazingly fast. Any type of slider is the obvious choice here. The “breakfast anytime” Toast Sandwich — with egg, American cheese, and either bacon or sausage — is very good imo; it’s probably not much different from a slider in its price per calorie, or in its healthiness. A sack of hash brown nibblers is a lot of food for the price (1440 calories for $3.89), looks healthy by fast food standards, but is a little bland (esp. without lots of ketchup, or some other sauce.)
Nice interior, although sometimes tables could use a quick wipe. I believe public wifi is standard at all White Castles. However, it’s not unusual for this restaurant to be “open” only for the drive-thru.
… moreTrisha Anderson
The older woman that was working there -working night shift told me she would not serve me because she said to turn music down that was never playing . I was only coming here to get some food for me to eat because my fiancé is admitted to the hospital. 0/10 worst experience I’ve had with White Castle and I will be spending my money else where from this day forward
… moreVictoria Baker
I was in line for about 20-25 mins, 4 cars ahead of me and about 4 behind me. One car left in front and 2 cars in back of me. I really didn’t notice I was in line that long because I was on the phone. The food was garbage!!! It was old like it’s been made a few hours and the bread was HARD.
… moreEatable Media
I haven’t been to many White Castles because I live in Texas, but of the ones I’ve been to on my travels this one was very quick and service was friendly. Food came out fast and tasted fresh. Good experience!
… more