D G
If you order from the drive through make sure you bring a beach chair, popcorn and maybe some cards or dominoes. The wait for someone to come to the intercom is insane. The young lady at the window didn’t even know how to do tap to pay using the phone. My first and last order from here. Whole process took about 45 minutes. The crispy chicken was burnt and horrible!
… moreJamel Wooten
I was looking for breakfast after picking up some friends from the nearby airport. I had a wonderful experience from the drive-thru where we were greeted with a pleasant voice that extended to the care and service received at the pick up window. The drive thru attendant Tia was attentive to our large order details and ensured we had everything we needed from condiments to straws. I’d visit again for her energy alone. The crispy chicken sandwiches were delish.
… moreManh Nguyen
Perfect fast food ,round trip coming from newark airport. Lit
… moreLisa Stith
Over all I won’t complain My Order was Great 2 hambers/ & cheese,Med.Dr Pepper pulled up parked in a Happy place
… moreAlexander Garcia
american I can make it forever and you will find it to be registered ®️ you to mamagement your heart of gold chains and I cant see your heart of your wildest and they my you gave birth here to our you of with heart of gold chains I can highly you you highly same for you to mamagement my face I love ❤️ ❣️ I highly recommend anyone can report my family fed up to be a full-time employee at the business for less income than a hero of your heart of gold and only and
… moreDaniel Yang
I love white castle. First thing I eat at Everytime I fly into a city with one. This particular white castle had a long drive thru line at 10pm, but the wait wasn’t too long. I’ve seen worse. The food was fantastic and fresh. I don’t need to describe the burgers and fries. I had 6 sliders and inhaled them all.
… more24byufan
We went at about 830pm. They were fast to get our food us and they got the order right. The sliders were hot and tasted good
… moreNeil Hertzman
You usually know exactly what you’re going to get when you take out from White Castle. Unfortunately in this particular case the burgers were not hot and slow to come out.
… morejR Parikh-Islam
So, being this is the only White Castle in that area (Newark/Elizabeth), had to go to that location. Been there a few times and was hesitant on leaving any reviews but yesterday’s poor service brought me to reviewing this location.
Decided to go through the drive-thru thinking it will be quicker than going inside the store – wrong! Long line at the drive-thru. Finally get to the intercom and no greeting so wasn’t sure if the intercom was working. I said “hello” and was asked to “please wait a few”. Literally timed it and almost 7 mins. later, drive-thru associate (young woman) comes back. Start placing my order and had to repeat it slowly and multiple times because she kept repeating the wrong item and then at the end had the audacity to tell me “okay, I hear you!” cause I got a bit louder thinking she’s having a hard time hearing me. Let’s see, if you can hear me, why were you repeating the wrong items?!? Anyways…
Get to pick-up window and more wait time for the food. Not only that, the staff inside were talking about how the customer prior to me was upset about their order and if the customer complained, they (staff) would back each other up. Remember, be careful how and what you say, cause end of the day you’re providing a service to customers and poor customer service can affect the business.
Finally get my order and I had to ask the associate for my soda. She fills up the cup, spills it from overflowing but puts a lid, grabs a straw and just hands it to me. No decency of wiping up the sides or even passing napkins.
Overall, food was semi-okay. Almost felt that a lot of the items were stale and outdated but still being served. Customer service, probably one of the worst till date. Inside and through the drive-thru. Corporate should definitely train these folks on customer service. As far as timing is concerned, slow is an understatement.
… moreW C
Love WC. This store was my childhood go to. Then we paid .6 now 1.50. The steamed onion cheese burgers are still worth it! Yummy…see ya in Texas WC
… more