Dana
This is one of the worst Whataburgers …and I am a frequent burger eater. The front register young girl had difficulty taking the order. I must have reposted it 3 times, 2 of them being very slow. But then the absolute FILTHY conditions would make me wonder if the food was prepped in a clean area. And while most of them were standing around chatting it up, they definitely cpuld have been cleaning. If I was the owner, I would have some guidelines. Not sure if the pictures will reveal the true filthy conditions but I have attached them…I went to take some of the bathroom but wanted to vomit so I left out. The food, was not like the Whataburger in Plano at all. It was cold, onions on my burger were HUGE and 1 pickle.
… moreFernanda Castillo
I placed a pickup order specifically to save time, but this was one of the worst service experiences I’ve had. I waited over 10 minutes in the drive-thru with no movement, then had to park and go inside just to ask about my order. After that, I waited several more minutes, making it over 15 minutes total for a pickup order.
While customers were waiting, the employees were laughing, talking among themselves, and moving extremely slowly, showing no sense of urgency or professionalism. It also seems they don’t properly review orders, as there is little attention to extras or special requests.
To make things worse, when I finally received my food, it was cold. Completely unacceptable after such a long wait.
Ordering pickup is supposed to be convenient and save time, but this location completely defeats that purpose. Very disappointing service, poor attitude from staff, and no respect for customers’ time. I would not recommend this location.
… moreDSimmons1265
Our favorite Whataburger. Service can be hit or miss depending on who’s working. Very young staff; some give fantastic service, some seem to be there against their will. Food is good and consistent and they keep the lobby clean. Usually quick service.
… moreMOOOMIX
Last 5 times ordering UberEats from this location, and they never put ketchup in the bag. Spicy ketchup is like the main reason I want Whataburger and for some reason they never give it to me, even when specifically requested. Will have to order elsewhere I guess!
… moreCary F.
I’ll start with the positives. The staff is really friendly and their breakfast service is great. Plenty of parking, order is hot and fresh for breakfast. Now for the not so great. I used to really love Whataburger’s burgers, but the quality has gone down. Sometimes they skip the seasoning on the burgers making them bland. If you order your meal straight from the menu it will probably be right. If you customize anything or order onion rings as I often do- it’s going to be wrong every time. Pure laziness to over toast the bun and still serve it to the customer. I was served old very greasy onion rings that went right into the trash. They were inedible. Low quality tomatoes and only two pickle slices for a double. Whataburger has a great breakfast, but it’s a shame when it’s better than their trademark item- the burger.
… morehilda sala
Management here doesn’t seem to be organized with worker or under control with the restaurant dinning. Went through drive through and was the third car in line, but some how my Oder was made first , to the point the person working B Lane Had my order in hand while walking in and out of the restaurant with my payment in hand, I get it if he was a new employee. Had to go inside due to wrong order given and about 6-8 worker were busy looking but lost in moving around. it took two associates to assist and four attempts of still getting the order wrong on simple whataburgers Favorite meals… thank you for your service and time.
… moreLisa Chalmers
Thanks to the amazing staff that prepared our meal during an ice storm. You should give these guys a raise. Great food! Great service! 01/25/2026
… moreRhonda Allen
Dining room floor feels like they mop with Crisco! Stood at the counter for a good 5 minutes. Not one single person would acknowledge us much less make eye contact. We left.
… moreKyle Moore
We come to this location a lot. This trip we order on the app for dine in and screwed it up. Our mistakes were fixed quickly without any questions. The food here is always good and we will continue to return to this spot.
… moreAnu P
6 employees just standing together chit chatting for 10 minutes while I was waiting… my order was ready and in the back..2 went on break and cut in front of me as well just because you are on break does not mean you cut in front of customers and distract employees. Even when the employees were done chatting that were on break I was standing right there and the two at the cashier were just talking to each other not helping the customer right in front of them! Pretty ridiculous and unprofessional. Not sure why they operated this way but would never return or recommend. Terrible staff. Do better.
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